My map is crashing in the winter fastival, I crashed when I was on the race event and now I cannot log in anymore with my ranger. Since it seams to be an area problem, is it possible to relocate my character to another area?
If you have turned off shadows (say, for performance) also turn of scattering. I'm working on a fix.
Depending on what default settings your GPU gets, wiping your gameprefs (it's in localdata) might work. I think changing the options in the login screen might be a better option.
The gameprefs wipe in local data has worked for everyone I've mentioned it to so far, but at least it can allow for people to get in-game whilst a better fix is in the making
Working in SAFE mode. In launcher go to Options and click Safe Mode, seems to work for me on my stuck toons
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guaraguao34Member, Neverwinter Beta UsersPosts: 0Arc User
edited December 2013
I gave up trying to get on the 60's, they are all in dread ring. I logged in, in the HR, was doin the festival stuff but in the race the game crashed. I tried to logged back in and crashed again. I not gonna try to get back in the game, ill just check the forums to know when its being fixed or wait till one of my friends tell me its bein fixed, i do hope we get one or 2 days extra for the event, if it takes more than a day to fix.
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jesttic01Member, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild UsersPosts: 0Arc User
Deleting the GamePrefs file didn't solve the problem for me, but choosing the default settings in the game's option menu did (i didn't have problem with starting the game, only to load a specific character in.) Your info is still greatly appricated; helped me get my client back on its feet.
If you have turned off shadows (say, for performance) also turn of scattering. I'm working on a fix.
Depending on what default settings your GPU gets, wiping your gameprefs (it's in localdata) might work. I think changing the options in the login screen might be a better option.
Dave
I turned off shadows completely and turned of post processing. I was able to log in. Haven't tried all the video settings so I don't know exactly which one(s) are causing the crash, but now it's clear that the crash is video setting related.
To everyone crashing: ATI Radeon card? I am curious.
I'm crashed out as well and noticed a previous issue with the Radeons.
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guaraguao34Member, Neverwinter Beta UsersPosts: 0Arc User
edited December 2013
I did the safe mode option got in one of the character in dread ring, it looks incredibly horrible but it can be played. Thanks for that info, now lets hope it gets fixed today.
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ariesvehemensMember, NW M9 PlaytestPosts: 26Arc User
edited December 2013
Turned off post-processing and didn't crash.
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reagenlionel1Member, Neverwinter Beta UsersPosts: 0Arc User
edited December 2013
I was finally able to enter on my character that gotten stuck in the Twilight Run race. I turned off post processing and it worked for me.
One of the many Control Wizards that misses Shard Of The Endless Avalanche. RIP Shard (Beta-Mod3)
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ambisinisterrMember, Neverwinter ModeratorPosts: 10,462Community Moderator
edited December 2013
Hey guys!
I am really sorry to see that this is happening. I can understand your frustrations completely. I have had a long day myself and just got the ability to log in and I would definitely be frustrated if I had the same issues some of you have had.
I can assure you the devs are looking into this and consider it a top priority. Just look at how active Dave/hithereyou has been in responding to your concerns.
Thank you to everybody that have worked with the team to try to resolve the issue. It is greatly appreciated!
However I do have to ask that we all remain respectful to each other and the developers even through the frustrations. A bit of venting is fine and dandy and to be completely expected but let's keep the jabs to a minimum. This issue will be resolved as soon as humanly possible so please remain patient.
Turn all graphics settings down to 0 on a char, then you should be able to log back in with the stuck character. Worked for me for 3 chars stuck in horse race.
Hello, this advice is very good , now i can play with my two chars
Turning off post processing worked for me as well. Thanks for the good find
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miyikMember, Neverwinter Beta UsersPosts: 1Arc User
edited December 2013
Same here, crashes to desktop when i try to get on char that was in ice race..
error code 27954185
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shayerathaanMember, Neverwinter Beta UsersPosts: 2Arc User
edited December 2013
Add me to the list as well. Crash after approximately one third is loaded...
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taurnilelensarMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
edited December 2013
My Main toon is stuck and CTDs if I try to log into, and the patch is 4 hours away! no professions, no invoking, No dailies, No AH all my AD on that toon!
If anyone on TV tells you they can make life fair they are liars!! :rolleyes:
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zebularMember, Neverwinter Moderator, NW M9 PlaytestPosts: 15,270Community Moderator
edited December 2013
. . . . . While at the character select screen, go into Options and on the Video Tab, turn off Post-Processing. This resolved a constant crash a user in our guild was having when logging into specific characters.
zebularMember, Neverwinter Moderator, NW M9 PlaytestPosts: 15,270Community Moderator
edited December 2013
. . . . . While at the character select screen, go into Options and on the Video Tab, turn off Post-Processing. This resolved a constant crash a user in our guild was having when logging into specific characters.
taurnilelensarMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
edited December 2013
UPDATE
There is a quick fix! From the login screen go to video settings and TURN OFF post processing! I was able to log into the toons and finish the race.
If anyone on TV tells you they can make life fair they are liars!! :rolleyes:
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shayerathaanMember, Neverwinter Beta UsersPosts: 2Arc User
edited December 2013
I just found that out and came to post - works for me as well.
Um, am I the only one who still have problem unsolved? My chars still are stucked because of location transfer failure. They seem to be at winter festival - I tried everything what is noted in this and similar threads - and nothing is working I still get info: "Timed out connecting to GameServer" (loading reaches about 40% of bar and "server not respondning"). I've downloaded new patch and still no change.
Can someone from the staff transfer my chars to safe location?:
Nazlani
WaywardSon
UPDATE 1: I think I've found solution - the problem was COMODO Internet Security, Even though before play I turn it off, it seems that Comodo was still blocking the game. I added NVO to trusted apps and left Comodo on. I don't know if this is solution, but after this action I',m in the game again.
first off nvidia card here fully updated EVGA GTX 760 3gb.
Second Crashes are in between zones, in zones, in dungeons and in foundry missions. Longest period of time logged in before crash 12 minutes(foundry mission). Shortest amount of time before crash Protectors enclave 2minutes. While i may not have much latency on my end., whatever is going on near your data centers is also causing the annoying and dreaded red message "server not responding". While i may not be a maxed out 60 going for some elite dungeons this game as it is now is unplayable. Theres more then just one problem here., please fix all of them not just part of one thank you.
UPDATE
There is a quick fix! From the login screen go to video settings and TURN OFF post processing! I was able to log into the toons and finish the race.
Didn't work for me, Still can't log in since 6pm yesterday (GMT) I suppose I should just give up now?
Comments
same at me
Depending on what default settings your GPU gets, wiping your gameprefs (it's in localdata) might work. I think changing the options in the login screen might be a better option.
Dave
Sure is turn on safe mode:)
Deleting the GamePrefs file didn't solve the problem for me, but choosing the default settings in the game's option menu did (i didn't have problem with starting the game, only to load a specific character in.) Your info is still greatly appricated; helped me get my client back on its feet.
I turned off shadows completely and turned of post processing. I was able to log in. Haven't tried all the video settings so I don't know exactly which one(s) are causing the crash, but now it's clear that the crash is video setting related.
I'm crashed out as well and noticed a previous issue with the Radeons.
How do you turn it off?
One of the many Control Wizards that misses Shard Of The Endless Avalanche. RIP Shard (Beta-Mod3)
I am really sorry to see that this is happening. I can understand your frustrations completely. I have had a long day myself and just got the ability to log in and I would definitely be frustrated if I had the same issues some of you have had.
I can assure you the devs are looking into this and consider it a top priority. Just look at how active Dave/hithereyou has been in responding to your concerns.
Thank you to everybody that have worked with the team to try to resolve the issue. It is greatly appreciated!
However I do have to ask that we all remain respectful to each other and the developers even through the frustrations. A bit of venting is fine and dandy and to be completely expected but let's keep the jabs to a minimum. This issue will be resolved as soon as humanly possible so please remain patient.
All the best,
-Ambisinisterr
Hello, this advice is very good , now i can play with my two chars
error code 27954185
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[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
There is a quick fix! From the login screen go to video settings and TURN OFF post processing! I was able to log into the toons and finish the race.
Can someone from the staff transfer my chars to safe location?:
Nazlani
WaywardSon
UPDATE 1: I think I've found solution - the problem was COMODO Internet Security, Even though before play I turn it off, it seems that Comodo was still blocking the game. I added NVO to trusted apps and left Comodo on. I don't know if this is solution, but after this action I',m in the game again.
Second Crashes are in between zones, in zones, in dungeons and in foundry missions. Longest period of time logged in before crash 12 minutes(foundry mission). Shortest amount of time before crash Protectors enclave 2minutes. While i may not have much latency on my end., whatever is going on near your data centers is also causing the annoying and dreaded red message "server not responding". While i may not be a maxed out 60 going for some elite dungeons this game as it is now is unplayable. Theres more then just one problem here., please fix all of them not just part of one thank you.
Not to mention that game stability went on stroll...
Didn't work for me, Still can't log in since 6pm yesterday (GMT) I suppose I should just give up now?