UPDATE 11/15/18
Those that haven't received the Visage should have received it now. Please check your in-game mail.
If you satisfied all the requirements and had bought the visage for the full amount (100,000 AD) due to this issue (ie. received the visage in mail only today), please contact support for a refund.****
We received and investigated reports from players who met the minimum requirements for supporting the winning team but did not receive their free reward. We will be mailing out the rewards to those players impacted by this so stay tuned to your in-game mail. Another update will be made to this post when this process has been finalized.
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Greetings Adventurers!
Congratulations to Knotty Roots on PC and Xbox for being the winning team! On PS4, Toil & Trouble was victorious!
Players who completed the minimum requirements (20/20 Contest quests) for the winning team should have received the prize through the mail on the character who initially signed up for that team/completed the requirements. If you have not left Protector's Enclave between the contest ending and now, you will need to do so.*
Based on this year's results, Knotty Roots will not be participating in next year's Contest on PC and Xbox. Toil & Trouble will bow out of PS4's event.
*Note: We are investigating isolated reports of players still not getting the prize in the mail on their original character.
Comments
Shame that I deleted the character that initially signed up earlier today and so now I guess that I won't be getting the reward.
Yes the character I signed up with and ran the event exclusively has left PE numerous times since the end of the event, and November 12th.
That character still has not received the email with the permanent mask. And that character did participate enought to have the minimum contribution, if I remember right it should have been in the mid 20's
Part of Team Tredecim of the Cloaks Alliance website
https://cloakalliance.wordpress.com/
I submitted a ticket in-game but they just sent the mask through an account mail, not any specific character mail.