Yeah under your purchase history it should indicate you bought 5300 zen, it'll also indicate once successfully transferred the amount transferred and what game it was sent to. SO make sure you didn't send zen to the wrong game. I don't play any other pw games but it still lists all of their games on my transfer list
Also its not tied to any character so don't go deleting characters. It is tied to your account and should be accessible on all characters on your account
As what Rabbiddog asked. I didn't see where you said you transferred the zen from your pw account to Neverwinter. You have to do this to get the zen in game. And i've bought zen twice now at it was instant each time. Basically what you do is click My Account at the top of the page, click go to my wallet, then it has a…