I think I'm just going to have to wait until support opens up and call 'em. For some reason I can't even access the page to open a ticket. All I keep getting is "Problem loading page" on both Firefox and IE. Thanks for all your help Zeb!
Good news, everyone. We are currently deploying the latest patch, which means that we will not need the previously scheduled maintenance. https://twitter.com/NeverwinterGame Server still isn't up yet thought. :(