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What is the Arc Client?
Install Arc
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Comments
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I've been playing MMOs for over a decade. I'm polite, clear, and detailed with every ticket I send. In my years of dealing with PWE it's never made a difference. Ticket volume isn't a factor, it's like this in every game. EDIT: I shouldn't say volume isn't a factor. I'm sure it is. It would be more accurate to say that…
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Explanation? Try excuse. I have played many PWE titles and the support for this one is standard. I have never had a ticket answered in under 4 days and I've had to submit a ticket at least once in every PWE title I've tried. The first reply never indicates they even read the ticket and the second reply is rarely…
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Support is absolutely the worst I've ever seen out of a game company. I have never had a ticket answered in under 4 days (most are longer). When you do finally get a reply I would bet money that it is a Copy/Paste reply that does not address your issue. This has been a pattern I've experienced for years now. For example: I…
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I've played PWE games in the past. I won't be spending money until at least a month or two after full launch. Too many bad experiences with the company.
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Ok, but we can keep spitting on them for their servers and customer support though, right?
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Good, because they don't. I'm far from a fan of PWE, but when you attempt to change the password it sends a verification to your e-mail. Might want to check the security on all your accounts.
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Bail out now. I've played a few PWE games and the CS is always the same. Wait a week or more, be told they can't help and given a pittance. It's some of the worst customer service I've had the misfortune of dealing with as a gamer. As I said, if he's wrong and they don't have a backup that is a whole different issue. An…
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There are very few, if any, legitimate excuses for an MMO not to have character data backed up. They should always have a backup. Always. Even if you account was hacked for a week, they should still have character data older than that saved if they're doing it right. Sadly PWE rarely does anything right. I would not hold…
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Welcome to every game PWE has ever published. Don't expect it to get a whole lot better, at least not until population drops to numbers their piddly servers can handle.
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I've never had to wait even a full day for a response from SOE's CSRs, and I've been playing their games constantly since EQ1 launched. PWE, on the other hand, I've played only a few games from and have never had a ticket answered in less than a week.
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This must be your first time playing a game published by PWE. Prepare for some of the cheapest servers you've ever gamed on.
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I've played a few PWE games at this point. Every one has driven me off due to server issues, account issues, and some of the slowest, unfriendly, and unhelpful customer support I have ever seen. Literally. Luckily I can't even get this game to install! Bullet = dodged.
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So I just downloaded the "Direct Download" installer, but it's uploading as much as it's downloading. This is a major issue for me as I am on ancient DSL (1.5 down), my ISP throttles torrents, and I'm limited to 150GB/mo. Can anyone tell me what's going on? How do I make this "Direct Download" stop uploading? And can…