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New patch has added a tab in Founders Agent to reclaim all of the items, finally.
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We're all still waiting on an update on this from the Development / Staff team, considering it turns Open Beta tomorrow and your pre-order customers haven't received their items..
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With all due respect, any form of 'support' related to this issue consists of: I clearly state I have already performed those steps, but despite this; that is the only response I have got from them which isn't particularly helpful considering a LOT of people spent money on things they are yet to receive. Additionally, that…
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Seriously the PerfectWorld support is hilarious, they've sent me the same automated 'Do the Rags to Riches quest' message 3 times now.. Regardless of what I say in my ticket updates. That's just pitiful really, it's the only reason I'm on here instead of using that support system. At least I get messages like "it's being…
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Bumping this as I received the same problem, didn't receive the items in the mail; only starter gear with dyes.
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Guardians missing their actual guardian items seems to be recurring a lot, I've seen countless people in chat in-game with the same problem. Any update on this bug/problem from any staff?
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I'm still having problems with my Guardian pack, I received both mails, but only one had items attached (that being the one with dyes and starter stuff). So basically I paid for items which I can't seem to get, I wouldn't ordinarily be annoyed but I've contacted the Support *plainly* stating I've performed all the correct…