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Connecting to Neverwinter Gateway on Firefox on PC - Use version 36

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  • neverwinter12112neverwinter12112 Member, NW M9 Playtest Posts: 105 Arc User
    edited April 2015
    drnikos1 wrote: »
    nice job man. this works :D now i can do my ad farming. Do you know if the previous disconects from the gateway were because of this setting?

    The recent ... ehm .. instability ... (last week Monday until, .. yesterday? Friday?) could not have been due to this setting on your browser. Everybody had it (not just the users of a recent version of FF)... _I_ had it (using Chrome _and_ FF).

    There's an entire thread about that one: http://nw-forum.perfectworld.com/showthread.php?642791-Neverwinter-Gateway-down

    It does have some cross-over with people having the TLS 1.0 issue though, so not everybody reporting there was actually complaining about _that_ issue but _this_ issue.
  • neverwinter12112neverwinter12112 Member, NW M9 Playtest Posts: 105 Arc User
    edited April 2015
    magenubbie wrote: »
    ...

    Furthermore, if FF is your default browser, be aware that this change also affects IE, Safari and any other browser you may have installed simultaneously. If you use different browsers for testing purposes, you may wish to (temporarily) undo this change before you start testing.

    I really doubt your latter statement. This is because the about:config page is taking and storing settings from a file 'prefs.js' in your Mozilla Firefox Profile directory on disk.

    It starts with

    "# Mozilla User Preferences

    /* Do not edit this file.
    *
    * If you make changes to this file while the application is running,
    * the changes will be overwritten when the application exits.
    *
    * To make a manual change to preferences, you can visit the URL about:config
    */"

    I am quite sure that neither Chrome, or IE, is looking at that file. And I am moderately sure Safari isn't.
  • edited April 2015
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  • kieranmtornkieranmtorn Member, NW M9 Playtest Posts: 382 Arc User
    edited April 2015
    A little cleaner solution for firefox 37 is to set security.tls.insecure_fallback_hosts to:

    gateway.playneverwinter.com,gatewaytest.playneverwinter.com

    This way you alter Firefox for Neverwinter's gateways.
  • neverwinter12112neverwinter12112 Member, NW M9 Playtest Posts: 105 Arc User
    edited April 2015
    magenubbie wrote: »
    I'm 100% sure that no browser looks at that config file. But the change does more than change a config file it seems. How else do you explain that any installed browser and not just chrome can access the gateway after this change all of a sudden? And this is in a locked down virtual environment where no other change was made.

    I can't verify this: I don't have Safari and IE has always kept working for me.
  • lucifron44lucifron44 Member Posts: 417 Arc User
    edited April 2015
    l was able to use the gateway for almost one hour this morning. Now at noon all l get is the error message that we all can see since a few months. Needless to say, my comp and connection and browser and all has not changed in the meantime.
    The issue is definitely 100% on Cryptic's side.
    Russian leaderboard first page. The proof.
  • blacksladdiblacksladdi Member Posts: 359 Arc User
    edited April 2015
    and it doesn't matter what version you use, gateway is borked.... again. At least you guys fixed it for a couple days, perhaps after the mod launch you can finally resolve the problem?
  • josephdjosephd Member, NW M9 Playtest Posts: 27 Arc User
    edited April 2015
    I am now running 37.0.1 and having the same issue as prior to 36 vers. Tried clearing cache and history no such luck. Any suggestions.

    Thanks
    Narn
  • josephdjosephd Member, NW M9 Playtest Posts: 27 Arc User
    edited April 2015
    The website may try to fallback to TLS 1.0 in a way that is no longer allowed in current releases. It also uses a weak cipher suite that is not considered safe.

    Connection Encrypted (TLS_RSA_WITH_AES_128_CBC_SHA, 128 bit keys, TLS 1.0)

    You can open the about:config page via the location/address bar and use its search bar to locate this pref:

    security.tls.insecure_fallback_hosts

    You can double-click the line to modify the pref and add the domain to this pref. If there are already websites (domains) in this list then add a comma and the new domain (no spaces). You should only see domains separated by a comma in the value column.

    narn
  • buddahcjccbuddahcjcc Member Posts: 5 Arc User
    edited April 2015
    Cant access the game, I enter login info then hit login and nothing happens
  • blacksladdiblacksladdi Member Posts: 359 Arc User
    edited April 2015
    i'm using version 36, still cna't get gateway to load. Why is this only a problem on firefox?
  • justkickinitjustkickinit Member Posts: 53 Arc User
    edited April 2015
    Each day when I go to log in to the gateway, I have to go to my email for a one time code to save my browser. (yes, the box to save my browser is checked)
    Im on a Win 8.1 machine with IE v11.09600
    Latest Firefix does it too.
  • luskantraderluskantrader Member Posts: 10 Arc User
    edited April 2015
    I hate that sh*t too. I stopped using the gateway altogether nearly a year ago because of that <font color="orange">HAMSTER</font>. It got absolutely ridiculous to keep dealing with.
  • walk2kwalk2k Member Posts: 928 Arc User
    edited April 2015
    still not working

    Secure Connection Failed

    The connection to gateway.playneverwinter.com was interrupted while the page was loading.

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.
  • walk2kwalk2k Member Posts: 928 Arc User
    edited April 2015
    turn off account guard
  • buddahcjccbuddahcjcc Member Posts: 5 Arc User
    edited April 2015
    Yay im patching now
  • edited April 2015
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  • buddahcjccbuddahcjcc Member Posts: 5 Arc User
    edited April 2015
    Now I cant get past the screen saying material files reloaded then the game goes nonresponsive
  • b0rkch0pb0rkch0p Member Posts: 403 Arc User
    edited April 2015
    The problem with mobile is the SSL cert is improperly installed on the server and has multiple vulnerabilities. and needs to be fixed on the

    https://www.ssllabs.com/ssltest/analyze.html?d=gateway.playneverwinter.com
    https://www.sslshopper.com/ssl-checker.html#hostname=gateway.playneverwinter.com

    it seemed like the patch you did yesterday fixed it for a few but then went back to having an Invalid Authority Chain. So someone needs to fix that before it'll ever work on our end..
  • buzzardsbaitbuzzardsbait Member, NW M9 Playtest Posts: 49 Arc User
    edited April 2015
    b0rkch0p wrote: »
    The problem with mobile is the SSL cert is improperly installed on the server and has multiple vulnerabilities. and needs to be fixed on the

    https://www.ssllabs.com/ssltest/analyze.html?d=gateway.playneverwinter.com
    https://www.sslshopper.com/ssl-checker.html#hostname=gateway.playneverwinter.com

    it seemed like the patch you did yesterday fixed it for a few but then went back to having an Invalid Authority Chain. So someone needs to fix that before it'll ever work on our end..

    Wish I was one of those few. It worked right up until firefox updated to version 37.0.1, and not a single time since.
  • ixotlixotl Member Posts: 310 Arc User
    edited April 2015
    I was able to get to the gateway on my Android handheld using FF 36 as well. But that was prior to the XB launch also. Then "upgraded" to 37 and it's a no-go wherever I go :) FF 37 fails on both PC and Android. So far I've found:

    PC -
    FF = fails
    IE11 = works*
    Chrome = works*
    * at least to the login screen, haven't actually logged in.

    Android -
    FF = fails
    Chrome = fails
    Dolphin = fails
    Stock Android Browser = fails

    It seems mostly Android related which may mean it's Mozilla related, hence FF failures on PC. I for one don't take my PC to bed with me to restart professions during the night. Only the Android hand held is acceptable during the night. During the day I'll use the NW Client.
  • b0rkch0pb0rkch0p Member Posts: 403 Arc User
    edited April 2015
    Wish I was one of those few. It worked right up until firefox updated to version 37.0.1, and not a single time since.



    did you change the
    security.tls.version.fallback-limit;1
    to that?

    worked instantly on desktop FF
  • b0rkch0pb0rkch0p Member Posts: 403 Arc User
    edited April 2015
    ixotl wrote: »
    I was able to get to the gateway on my Android handheld using FF 36 as well. But that was prior to the XB launch also. Then "upgraded" to 37 and it's a no-go wherever I go :) FF 37 fails on both PC and Android. So far I've found:

    PC -
    FF = fails
    IE11 = works*
    Chrome = works*
    * at least to the login screen, haven't actually logged in.

    Android -
    FF = fails
    Chrome = fails
    Dolphin = fails
    Stock Android Browser = fails

    It seems mostly Android related which may mean it's Mozilla related, hence FF failures on PC. I for one don't take my PC to bed with me to restart professions during the night. Only the Android hand held is acceptable during the night. During the day I'll use the NW Client.

    For mobile.. i can login with Chrome but i have to click advanced -> proceed. and fill in my info as chrome won't save it on the current SSL State.

    For mobile FF I don't know as I just use chrome.. I love FF .. but android is Google code. so I just leave it be with Chrome.
  • walk2kwalk2k Member Posts: 928 Arc User
    edited April 2015
    still down.....
  • lowjohnlowjohn Member, NW M9 Playtest Posts: 1,061 Arc User
    edited April 2015
    b0rkch0p wrote: »
    did you change the
    security.tls.version.fallback-limit;1
    to that?

    worked instantly on desktop FF

    Yes, this will work. The issue is: Neverwinter Gateway uses an obsolete and insecure form of encryption, which has been compromised for a very long time and that is a terrible idea to use on any information you want to keep private. It's the difference between locking your safe door so only people with the combination can read your private data, and leaving your safe door wide open with a post-it on the front that says "safe is locked, do not read my private stuff that is stored in here".

    Browsers have, until recently, supported this very-broken encryption, because a lot of legacy sites still use it despite it being totally insecure.

    Firefox has stopped marking these insecure pages as secure, by refusing to support the broken encryption any longer. This means that Neverwinter's Gateway is no longer available, since the server is set to direct everyone to a "secure" connection and the browser is pointing out that what the server insists on is in no way secure.

    Google has said Chrome will stop supporting broken non-encryption soon, but still supports it now. This is why Chrome still works, for now. Expect it to break soon.

    The correct solution is for the Neverwinter Gateway to be upgraded so it supports WORKING encryption, with a proper certificate and a non-broken cypher suite.
  • b0rkch0pb0rkch0p Member Posts: 403 Arc User
    edited April 2015
    lowjohn wrote: »
    Yes, this will work. The issue is: Neverwinter Gateway uses an obsolete and insecure form of encryption, which has been compromised for a very long time and that is a terrible idea to use on any information you want to keep private. It's the difference between locking your safe door so only people with the combination can read your private data, and leaving your safe door wide open with a post-it on the front that says "safe is locked, do not read my private stuff that is stored in here".

    Browsers have, until recently, supported this very-broken encryption, because a lot of legacy sites still use it despite it being totally insecure.

    Firefox has stopped marking these insecure pages as secure, by refusing to support the broken encryption any longer. This means that Neverwinter's Gateway is no longer available, since the server is set to direct everyone to a "secure" connection and the browser is pointing out that what the server insists on is in no way secure.

    Google has said Chrome will stop supporting broken non-encryption soon, but still supports it now. This is why Chrome still works, for now. Expect it to break soon.

    The correct solution is for the Neverwinter Gateway to be upgraded so it supports WORKING encryption, with a proper certificate and a non-broken cypher suite.

    I submitted a ticked with the info I put up above.. hopefully someone will see it and fix.. it's not all that difficult to fix.. depending on their server platform.. my guess is it's just very low on the todem pole.. ;p
  • ixotlixotl Member Posts: 310 Arc User
    edited April 2015
    A little cleaner solution for firefox 37 is to set security.tls.insecure_fallback_hosts to:

    gateway.playneverwinter.com,gatewaytest.playneverwinter.com

    This way you alter Firefox for Neverwinter's gateways.

    I tried this with FF on my PC and it worked (brought up the login at least). Tried this on the Android handheld and it failed. Usual message. FF 37.0.1 on both systems. Back to the drawing board.
  • jiinksjiinks Member Posts: 0 Arc User
    edited April 2015
    A little cleaner solution for firefox 37 is to set security.tls.insecure_fallback_hosts to:

    gateway.playneverwinter.com,gatewaytest.playneverwinter.com

    This way you alter Firefox for Neverwinter's gateways.


    Thanks, this worked on my desktop.

    On my Android, I still get an error and have to bypass security if I want it to "work". :(
  • katbozejziemikatbozejziemi Member, NW M9 Playtest Posts: 856 Arc User
    edited April 2015
    Does anyone else have messed up graphics in the Gateway? For like 2 months now various graphic elements would display the wrong file (for example swapped item icons in professions).
This discussion has been closed.