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Unexpected Server Problems - 12/31/14 (Resolved)

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  • gipsylassgipsylass Member, Neverwinter Beta Users, Neverwinter Knight of the Feywild Users Posts: 61
    edited December 2014
    Since I can't say it in game - Happy New Year everyone (in Germany it's starting now :) )
  • frawllenfrawllen Member Posts: 3 Arc User
    edited December 2014
    just get drunk and wait ;)

    edit: sing a song if its not enough
  • xilraazz#1889 xilraazz Member Posts: 4 Arc User
    edited December 2014
    I really would like to know what caused the outage, as a techy, I like to know that type of information, I hate being kept in the dark

    I'm in the same boat.
  • hellratedhellrated Member, Neverwinter Beta Users Posts: 0 Arc User
    edited December 2014
    gipsylass wrote: »
    Since I can't say it in game - Happy New Year everyone (in Germany it's starting now :) )

    Wish u the same :)
    In-game Characters:
    Raba Leo - 16k GWF | Raba Dharma - 15.5k CW | Raba Chanda - 15k TR | Raba Karma - 14k HR
    PURE F2P, so far..
  • taurudetaurude Member Posts: 19 Arc User
    edited December 2014
    Hello again, here am i again and looks like this are going fine, they are follow the rules and now as i predicted 3 hours past and the server was restored, we may need to wait a little longer, as the system need to be sync, i mean you need to restore the characters and the account as equal as it possible.

    They are doing this by the book and we may need to wait for more 2 hours until they have all rollbacked, to the last state possible.

    Some of us may lose rank points for instance from the last match, look in to the static facts, but as the restore was the action choose, we may have this problem again, and it's make me think about the real problem here.

    As we all know they can't reveal some information, as it is sensible to the business, but rest assured that they are trying to do the best to restore the game first, and only then will look for the cause.

    Standard procedure in this cases, good luck guys and have a nice one.
  • hellwinklehellwinkle Member, Neverwinter Beta Users Posts: 20 Arc User
    edited December 2014
    In other news...the STO community is also offline.
  • drgermdrgerm Member, Neverwinter Beta Users Posts: 10 Arc User
    edited December 2014
    Was just able to pull up the loader, but server still down after logging in :)
  • hellratedhellrated Member, Neverwinter Beta Users Posts: 0 Arc User
    edited December 2014
    Well, just before this perma server down happened it was working in and out, whan i tried to jump instances, some maps like "dread ring" kept saying "there are no instances for this map" when it used to have..
    In-game Characters:
    Raba Leo - 16k GWF | Raba Dharma - 15.5k CW | Raba Chanda - 15k TR | Raba Karma - 14k HR
    PURE F2P, so far..
  • torvinemtorvinem Member, Neverwinter Beta Users Posts: 38
    edited December 2014
    Well - seems like the haggis at last got loose, and found a sponsor in Tiamat. Well of Dragons is now taken over by tartan clad meatballs partying for two days.
  • princessjosieprincessjosie Member Posts: 30
    edited December 2014
    Has a red dot in the left hand upper corner that says it's down. Why bother logging in? :)
  • z0skiiz0skii Member Posts: 85
    edited December 2014
    torvinem wrote: »
    Well - seems like the haggis at last got loose, and found a sponsor in Tiamat. Well of Dragons is now taken over by tartan clad meatballs partying for two days.

    Whaaaaaaat?!
  • frawllenfrawllen Member Posts: 3 Arc User
    edited December 2014
    i could loggin for 20 seconds, even with the red dot :(
  • torvinemtorvinem Member, Neverwinter Beta Users Posts: 38
    edited December 2014
    z0skii wrote: »
    Whaaaaaaat?!
    Haggis is a specialist dish of Scotland - often quoted to be a wild animal. Much more ferocious than hamsters.
  • audiojunkieaudiojunkie Member, NW M9 Playtest Posts: 3 Arc User
    edited December 2014
    gipsylass wrote: »
    Since I can't say it in game - Happy New Year everyone (in Germany it's starting now :) )

    Happy New Year, Europe!

    Just under 7 more hours in Central USA!
    CW - DC - GWF - GF - HR - SW - TR - OP Sometimes you have to be ready for anything...
  • edited December 2014
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  • hellratedhellrated Member, Neverwinter Beta Users Posts: 0 Arc User
    edited December 2014
    For the Devs: OIC, and i'm sorry..

    Well, i'm off. just hate that feeling i get for not finishing the dailies :/
    In-game Characters:
    Raba Leo - 16k GWF | Raba Dharma - 15.5k CW | Raba Chanda - 15k TR | Raba Karma - 14k HR
    PURE F2P, so far..
  • urlord283urlord283 Member, NW M9 Playtest Posts: 1,084 Arc User
    edited December 2014
    torvinem wrote: »
    Haggis is a specialist dish of Scotland - often quoted to be a wild animal. Much more ferocious than hamsters.

    I love haggis
  • umcjdkingumcjdking Member Posts: 276 Arc User
    edited December 2014
    I really would like to know what caused the outage, as a techy, I like to know that type of information, I hate being kept in the dark

    The only thing I've ever seen that could tombstone the LAN stack is duplication & replication. Servers are probably a mesh network mass replication causes mass duplication because of one technical error in SLC routing statements.

    Probably both.
  • grottolgrottol Member Posts: 12 Arc User
    edited December 2014
    geekheinz wrote: »
    Update server fixed ✔
    Game server fixed ✔
    Chat server is being fixed atm. It will be up soon.

    Thanks, kind soul.
  • hazelnutz84hazelnutz84 Member Posts: 2 Arc User
    edited December 2014
    Happy New Year, Europe!

    Just under 7 more hours in Central USA!

    Lucky you! I was gonna spend the turn of the year in-game, that failed and now I'm giving up. Night.
  • hodielhodiel Member, NW M9 Playtest Posts: 17 Arc User
    edited December 2014
    Still down here. Oh well, if losing the celestial synergy coins is the worst thing that happens to me all year, I'll count myself bloomin' lucky. :-D Now, more boozing!
  • draconelapsidraconelapsi Member Posts: 1 Arc User
    edited December 2014
    heyrogers wrote: »
    Hey everyone,

    We are aware of the problems that are occurring for Neverwinter right now. We'll keep you updated on our progress towards a solution.

    It has now been 6 hours. Can you update the original post, with some sort of information. Starting to feel abandoned.

    Thx
  • umcjdkingumcjdking Member Posts: 276 Arc User
    edited December 2014
    Here's the issue.

    Engineers do not have forum accounts. The moderators here are going to hear a foreign language when the engineers speak to them.

    The cannot update the status largely because they probably have no CIO whose job it is to translate the neckbeard-speak into the public speak.
  • lewstelamon01lewstelamon01 Member Posts: 7,415 Arc User
    edited December 2014
    To people asking for updates: Akromatik has already posted that when there is new information to post (e.g. something other than "We're still working on it, no ETA yet") he will update the community.

    Until then, please be patient.
    umcjdking wrote: »
    Here's the issue.

    Engineers do not have forum accounts. The moderators here are going to hear a foreign language when the engineers speak to them.

    The cannot update the status largely because they probably have no CIO whose job it is to translate the neckbeard-speak into the public speak.

    Yeah, even with my know-how, some of this is still so far beyond me that all I'd get from any technical explanation is "Tab A, slot B again."

    At any rate, from what I've been able to gather across PWE's Network O' Forums is that the East Coast datacenter is still on the fritz.
    ROLL TIDE ROLL

    Great Weapon Fighter: Because when is today not a good day to die?

    PC and PS4 player. Proud Guildmaster for PS4 Team Fencebane. Rank 5 Officer for PC Team Fencebane. Visit us at http://fencebane.shivtr.com
  • edited December 2014
    This content has been removed.
  • urlord283urlord283 Member, NW M9 Playtest Posts: 1,084 Arc User
    edited December 2014
    To people asking for updates: Akromatik has already posted that when there is new information to post (e.g. something other than "We're still working on it, no ETA yet") he will update the community.

    Until then, please be patient.



    Yeah, even with my know-how, some of this is still so far beyond me that all I'd get from any technical explanation is "Tab A, slot B again."

    At any rate, from what I've been able to gather across PWE's Network O' Forums is that the East Coast datacenter is still on the fritz.

    and they wonder why we maintain our own data centers and don't move to "The Cloud" providers

    Urlord
  • korpivaelluskorpivaellus Member Posts: 79 Arc User
    edited December 2014
    Update #3 3:124PM PST - Our engineers are still working to resolve the login issues. Thank you for your patience.
  • cephlancephlan Member Posts: 4 Arc User
    edited December 2014
    30 mins till new year, wishing everyone waiting and everyone working on the issue an early happy new year
  • gurufoegurufoe Member Posts: 8 Arc User
    edited December 2014
    I got a feeling that technical support looks like that at the moment:
    http://youtu.be/8d4RtvMQp10

    :P
This discussion has been closed.