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Forums > Home› NeverwinterPreview Shard (PC)› NeverwinterPreview - Bug Reports

Mod 4 crashes on Linux and Mac

theshadowbreakertheshadowbreaker Member Posts: 48
edited August 2014 in NeverwinterPreview - Bug Reports
From the launch game run nicely with wine on Linux but after Mod 4 came to preview it crashes at start after clicking play on launcher (with live I don't have any problems). I know Linux and Mac aren't officially supported but so far devs made some effort that Neverwinter will run with wine. Will there be some work to make it work or I must just forget about it? Crash is reported in Error Ticket ID:32952705

My configuration:
C2D T9400 (2.53 GHz)
GF 9600m GT (512 MB)
4GB RAM
Arch Linux 64bit
Wine: I've checked 1.7.10 CSMT and vanilla 1.7.22
Post edited by theshadowbreaker on
«1

Comments

  • two30two30 Member, NW M9 Playtest Posts: 1,168 Arc User
    edited July 2014
    Same crash for me with Wine.

    There have been a lot of module 4 Windows crash reports involving cores and shaders. Hopefully the Wine crashes are related and will get fixed at the same time.

    I've tried various options like "-d3d11Enable 0", and have had no luck even discerning the cause of the crash.
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  • failedsomuchfailedsomuch Member Posts: 6 Arc User
    edited July 2014
    Same problem for me as well.
    Game run smoothly on live server but on preview getting a crash after clicling on launcher since mod 4 came out.
    Crash reported in ticket 33720101

    I like this game and i'll be very disapointed if I have to quit in mod4. Please don't let us down !
  • zekethesinnerzekethesinner Member, NW M9 Playtest Posts: 805 Arc User
    edited July 2014
    Confirmed by me, game crashes after patch on preview option, client dont even starts.


  • theshadowbreakertheshadowbreaker Member Posts: 48
    edited July 2014
    Still crashes at start with NW.25.20140721a.3
  • two30two30 Member, NW M9 Playtest Posts: 1,168 Arc User
    edited July 2014
    Same crash, same new ticket number.
    I must admit that I'm starting to worry with 19 days remaining.
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  • lihin23nihillihin23nihil Member Posts: 229 Arc User
    edited July 2014
    two30 wrote: »
    I must admit that I'm starting to worry with 19 days remaining.

    Preview server crashed the same way for me during Mod3 testing but was fine once it went live. I suspect the preview client has some additional analytics/debugging code built into it that is part of the issue.

    Yes, I get the same crash here as reported by others. Tried playing around with configs to see if I could get any further but without success. From previous experience I'd expect Mod4 to work once it hits live (hopefully without further performance issues), but we'll have to wait and see I guess.

    Obviously, post if you've managed to get it to work.
  • theshadowbreakertheshadowbreaker Member Posts: 48
    edited July 2014
    lihin23nihil wrote: »
    Preview server crashed the same way for me during Mod3 testing but was fine once it went live. I suspect the preview client has some additional analytics/debugging code built into it that is part of the issue.
    I don't know, truth to be told it's the first time I have this kind of crash in neverwinter ever (I've got even less crashes overall on Linux than on Windows) and I was playing around with preview from the start. I've checked all rendering options there are in playonlinux, couple of wine versions with and without performance patches, tried many configs, installed several native windows libraries and set them accordingly, nothing changed, wine debug doesn't give any meaningful information. Well, we will see, it seems other crashes also don't get attention for now.
  • two30two30 Member, NW M9 Playtest Posts: 1,168 Arc User
    edited August 2014
    Same crash on launch with NW.25.20140728a.1
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  • zekethesinnerzekethesinner Member, NW M9 Playtest Posts: 805 Arc User
    edited August 2014
    Refreshing, looks like none of devs didnt even acknowledge this topic... after last patch previev client is still crashing if ran by help of WINE. Thank u devs for ur intrest!


  • two30two30 Member, NW M9 Playtest Posts: 1,168 Arc User
    edited August 2014
    Same crash on launch with NW.25.20140728a.2
    Neverwinter Tools for evaluating boons, mounts, dyes, etc.
  • lihin23nihillihin23nihil Member Posts: 229 Arc User
    edited August 2014
    Sad to report that the live version now crashes at launch as per the preview ones. My optimism was clearly misplaced. :(

    wine-1.7.18 here. I was running old live client just fine today before Mod4 launch.
  • anarchogreanarchogre Member Posts: 1 Arc User
    edited August 2014
    lihin23nihil wrote: »
    Sad to report that the live version now crashes at launch as per the preview ones. My optimism was clearly misplaced. :(

    wine-1.7.18 here. I was running old live client just fine today before Mod4 launch.


    Exactly the same problem. It'll be too bad if I can't play; this is one of the only games I can play with a bunch of my friends. As in, we all have it, like it, are willing to set time aside to play. Here's to hoping, I suppose.
  • dark666wulfdark666wulf Member, NW M9 Playtest Posts: 6 Arc User
    edited August 2014
    I can confirm this, it was working fine before the update.
    In console i don't get any relevant error massages, i also tried a fresh wine prefix.
    :-(
  • charononuscharononus Member Posts: 5,715 Arc User
    edited August 2014
    The dev's have said they know about it, but wine is not supported so we'll have to handle everything ourselves. Does anyone use codeweavers?
  • kiffehz278kiffehz278 Member Posts: 4 Arc User
    edited August 2014
    Same problem here, using WINE on Ubuntu 14.04, crashes when i click start.
  • zekethesinnerzekethesinner Member, NW M9 Playtest Posts: 805 Arc User
    edited August 2014
    Well, i just installed dualboot win/mint, but for f... sake, coming back to windows just for 1 game is not a solution...


  • failedsomuchfailedsomuch Member Posts: 6 Arc User
    edited August 2014
    charononus wrote: »
    The dev's have said they know about it, but wine is not supported so we'll have to handle everything ourselves.

    This is a lazy answer. They do now the changes done on mod4 and they could at least give some clues.
    Wine give very few information on that crash, finding the cause just by ourselves will be painfull.
  • jay7njay7n Member Posts: 9 Arc User
    edited August 2014
    I have same problem on fresh ArchLinux (
  • sheronissheronis Member Posts: 2 Arc User
    edited August 2014
    Same crash on CrossOver Mac and the Porting Team wrapper. I've not tried my PlayOnMac install but I'm assuming it won't work either. All were working before Mod 4 launched.
  • maor1357maor1357 Member Posts: 13
    edited August 2014
    Same problem here, before patch was working flawlessly on ubuntu 13.10 wine 1.6.
    Now crashes before even reaching loading screen.
  • catsofultharcatsofulthar Member Posts: 3 Arc User
    edited August 2014
    Same crash issue, was fine before yesterday's update/downtime. Ubuntu 14.04, Wine 1.7.22
  • skit93skit93 Member Posts: 3 Arc User
    edited August 2014
    Same here, just after i recently found a way to increase my performance with CSMT :'(
  • charononuscharononus Member Posts: 5,715 Arc User
    edited August 2014
    failedsomuch wrote: »
    This is a lazy answer. They do now the changes done on mod4 and they could at least give some clues.
    Wine give very few information on that crash, finding the cause just by ourselves will be painfull.

    Don't shoot the messenger. I'm just reporting what I heard them say. I'd rather not be on my windows partition either.
  • stretch611stretch611 Member Posts: 123 Arc User
    edited August 2014
    This problem is happening to me as well. I hit play on the launcher and a split second later the game crashses. I have tried on 2 separate installs, one with the the PlayOnLinux script using and older version (1.5.29) od wine emulating XP, and one emulating Windows7 using 1.7.13.

    I also attempted to install using Virtualbox. I did a fresh install, downloaded 12GB, only to have the same error with it.

    Sadly, I am stuck on an 8 year old Desktop (The only machine I have that still has windows) with a whopping 2GB ram overall and an a whopping 256MB on the vid card.
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  • remilegeremilege Member, Neverwinter Beta Users Posts: 1 Arc User
    edited August 2014
    Same here (MAC OS X 10.9.4) :
    Everything worked just fine till M4. I've tried everything since : Crossover (Wine), Steam (on both PD and VM), Parallels Desktop, VMware Fusion. I'm confused with these last two; aren't they supposed to run Windows "normally"? I didn't try bootcamp yet though.
  • jrfbrunetjrfbrunet Member Posts: 388 Arc User
    edited August 2014
    failedsomuch wrote: »
    This is a lazy answer. They do now the changes done on mod4 and they could at least give some clues.
    Wine give very few information on that crash, finding the cause just by ourselves will be painfull.

    Isn't that why you choose not to use Windows in the first place - so you can d**k around with stuff? jk...sort of

    But seriously, they changed a TON of stuff in Mod 4, and to expect them to know what 1 of those changes may have done to an OS that they have nothing to do with is kind of... ridiculous.
    Be thankful Panderus found a guy who's willing to look a bit in his spare time.
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  • maor1357maor1357 Member Posts: 13
    edited August 2014
    jrfbrunet wrote: »
    Isn't that why you choose not to use Windows in the first place - so you can d**k around with stuff? jk...sort of

    But seriously, they changed a TON of stuff in Mod 4, and to expect them to know what 1 of those changes may have done to an OS that they have nothing to do with is kind of... ridiculous.
    Be thankful Panderus found a guy who's willing to look a bit in his spare time.

    Actually I don't find it ridiculous at all.
    All Mac users can't play.
    All Linux users can't play.
    A good percentage of Windows users can't play (this one is a very big problem since is the "native" os of the game).

    It feels like it's more than just a small detail to ignore.
    At least for a company like Perfect World.
  • maor1357maor1357 Member Posts: 13
    edited August 2014
    Here's all the data I can gather about the error.

    This occurred a few minutes ago, bug was sent in with ticket number: 34118155.
    Again, Ubuntu 14.04, wine 1.6.2.

    Terminal logs:

    [PHP]fixme:heap:HeapSetInformation (nil) 1 (nil) 0
    fixme:heap:HeapSetInformation 0x4734000 0 0x32fc78 4
    Shared memory should be enabled by default since not using dev data.
    DO_AUTO_RUNS...fixme:thread:SetThreadIdealProcessor (0xfffffffe): stub
    fixme:heap:HeapSetInformation 0x5215000 0 0x32fc70 4

    InputLib startup...InputLib startup... done (0.00)
    fixme:thread:SetThreadIdealProcessor (0xc4): stub
    fixme:thread:SetThreadIdealProcessor (0xc8): stub
    RefSystem: Creating NormalHandles table, size 64.
    done. (0.23)
    Loading logo... done. (0.00)
    Preloading DLLs...fixme:dbghelp:validate_addr64 Unsupported address fffffffff7350000
    fixme:dbghelp:validate_addr64 Unsupported address fffffffff7330000
    fixme:dbghelp:validate_addr64 Unsupported address fffffffff72c0000
    done. (0.49)
    fixme:bitmap:CreateBitmapIndirect planes = 4
    FileSystem startup...Failed to add GameDataDir: ./platformData (it does not exist or could not be accessed)

    Loading hoggs...
    UNACCOUNTED FOR (0.28)
    Add to folder cache: ./piggs/bins.hogg:...done (0.12)
    Add to folder cache: ./piggs/character.hogg:...done (0.00)
    Add to folder cache: ./piggs/data.hogg:...done (0.02)
    Add to folder cache: ./piggs/bins2.hogg:...done (0.00)
    Add to folder cache: ./piggs/texture2.hogg:...done (0.00)
    Add to folder cache: ./piggs/sound.hogg:...done (0.01)
    Add to folder cache: ./piggs/dynamic.hogg:...done (0.00)
    Add to folder cache: ./piggs/object.hogg:...done (0.00)
    Add to folder cache: ./piggs/texture.hogg:...done (0.22)
    Add to folder cache: ./piggs/exes.hogg:...done (0.00)
    done (10 hoggs) (0.70)
    GameDataDirs:
    *./Data
    ./Localdata
    Auto-enable PatchStreaming... enabled (simulation off) (0.00)
    done. (0.71)
    Caching folders...
    Precaching animation_library...done. (0.00)
    Precaching autobinds...done. (0.00)
    Precaching bin...done. (0.00)
    Precaching character_library...done. (0.00)
    Precaching defs...done. (0.00)
    Precaching dyn...done. (0.00)
    Precaching environment...done. (0.00)
    Precaching fonts...done. (0.00)
    Precaching genesis...done. (0.00)
    Precaching keybinds...done. (0.00)
    Precaching maps...done. (0.00)
    Precaching materials...done. (0.00)
    Precaching messages...done. (0.00)
    Precaching object_library...done. (0.00)
    Precaching powerart...done. (0.00)
    Precaching shaders...done. (0.00)
    Precaching sound...done. (0.00)
    Precaching texts...done. (0.00)
    Precaching texture_library...done. (0.00)
    Precaching ui...done. (0.00)
    Precaching world...done. (0.00)
    done. (0.00)
    Parsing command line...
    Done parsing command line. (0.00)
    GamePrefsInit: giGamePrefSet now 0
    Gathering system specs...fixme:win:EnumDisplayDevicesW ((null),0,0x32d5c4,0x00000000), stub!
    fixme:wbemprox:client_security_SetBlanket 0xf6e0d2e4, 0xe846390, 10, 0, (null), 3, 3, (nil), 0x00000000
    fixme:wbemprox:client_security_Release 0xf6e0d2e4
    fixme:win:EnumDisplayDevicesW ((null),0,0x32d108,0x00000000), stub!
    fixme:wbemprox:enum_class_object_Next timeout not supported
    fixme:ntdll:NtQuerySystemInformation info_class SYSTEM_PERFORMANCE_INFORMATION
    done. (0.62)
    CPU: 2400 Mhz (4/4 cores) / RAM: 7984 MBs (5766 free) / Video Card: WINE Graphics Driver / Driver Ver: UnknownVendor / UserVA: 4.0GB / OS Ver: 6.1.7601 / VidMem: 1024 MBs / D3D11: Unknown
    Acceptable video card driver

    UtilitiesLib startup... done. (0.01)
    fixme:win:EnumDisplayDevicesW ((null),0,0x32de48,0x00000000), stub!
    fixme:d3d11:D3D11CreateDevice stub: adapter (nil), driver_type D3D_DRIVER_TYPE_HARDWARE, swrast (nil), flags 0x1, feature_levels 3335644, levels 0x6, sdk_version 7, device (nil), feature_level 0x32e5d4, context (nil)
    fixme:win:EnumDisplayDevicesW ((null),0,0x32dc08,0x00000000), stub!
    fixme:win:EnumDisplayDevicesW ((null),0,0x32dc28,0x00000000), stub!
    UNACCOUNTED FOR (0.37)
    Creating primary rendering device...Trying (Direct3D9Ex)...2014-08-16 03:07:51 PROGRAM ASSERT OCCURRED! Unknown video card vendor!
    memTrackValidateHeap: Infinite loop walking heap, last walked was 4734138
    memTrackValidateHeap: Infinite loop walking heap, last walked was 4734138
    memTrackValidateHeap: Infinite loop walking heap, last walked was 4734138
    memTrackValidateHeap: Infinite loop walking heap, last walked was 4734138
    memTrackValidateHeap: Infinite loop walking heap, last walked was 110138
    memTrackValidateHeap: Infinite loop walking heap, last walked was 110138
    memTrackValidateHeap: Infinite loop walking heap, last walked was 110138
    memTrackValidateHeap: Infinite loop walking heap, last walked was 110138
    Heap validation failed on memTrackValidateHeap()
    fixme:heap:HeapSetInformation (nil) 1 (nil) 0
    fixme:heap:HeapSetInformation 0xebb000 0 0x33fc8c 4
    fixme:heap:HeapSetInformation 0xfcb000 0 0x33fc00 4
    [/PHP]

    It's definitely something related to rendering, i'll see if there's a workaround tomorrow morning.
    Hope this helps.
  • maor1357maor1357 Member Posts: 13
    edited August 2014
    Managed to remove some minor errors (using dbghelp, d3dx11_42, d3dx11_43), but still, video card recognition seems to be the main problem.
    Doesn't matter if I specify it manually on gameprefs, it still doesn't recognize it.

    [PHP]fixme:heap:HeapSetInformation (nil) 1 (nil) 0
    fixme:heap:HeapSetInformation 0x4734000 0 0x32fc78 4
    Shared memory should be enabled by default since not using dev data.
    DO_AUTO_RUNS...fixme:thread:SetThreadIdealProcessor (0xfffffffe): stub
    fixme:heap:HeapSetInformation 0x5215000 0 0x32fc70 4

    InputLib startup...InputLib startup... done (0.00)
    fixme:thread:SetThreadIdealProcessor (0xc4): stub
    fixme:thread:SetThreadIdealProcessor (0xc8): stub
    RefSystem: Creating NormalHandles table, size 64.
    done. (0.25)
    Loading logo... done. (0.00)
    Preloading DLLs...done. (0.01)
    fixme:bitmap:CreateBitmapIndirect planes = 4
    FileSystem startup...Failed to add GameDataDir: ./platformData (it does not exist or could not be accessed)

    Loading hoggs...
    UNACCOUNTED FOR (0.24)
    Add to folder cache: ./piggs/bins.hogg:...done (0.13)
    Add to folder cache: ./piggs/character.hogg:...done (0.00)
    Add to folder cache: ./piggs/data.hogg:...done (0.02)
    Add to folder cache: ./piggs/bins2.hogg:...done (0.00)
    Add to folder cache: ./piggs/texture2.hogg:...done (0.00)
    Add to folder cache: ./piggs/sound.hogg:...done (0.01)
    Add to folder cache: ./piggs/dynamic.hogg:...done (0.00)
    Add to folder cache: ./piggs/object.hogg:...done (0.00)
    Add to folder cache: ./piggs/texture.hogg:...done (0.22)
    Add to folder cache: ./piggs/exes.hogg:...done (0.00)
    done (10 hoggs) (0.67)
    GameDataDirs:
    *./Data
    ./Localdata
    Auto-enable PatchStreaming... enabled (simulation off) (0.00)
    done. (0.67)
    Caching folders...
    Precaching animation_library...done. (0.00)
    Precaching autobinds...done. (0.00)
    Precaching bin...done. (0.00)
    Precaching character_library...done. (0.00)
    Precaching defs...done. (0.00)
    Precaching dyn...done. (0.00)
    Precaching environment...done. (0.00)
    Precaching fonts...done. (0.00)
    Precaching genesis...done. (0.00)
    Precaching keybinds...done. (0.00)
    Precaching maps...done. (0.00)
    Precaching materials...done. (0.00)
    Precaching messages...done. (0.00)
    Precaching object_library...done. (0.00)
    Precaching powerart...done. (0.00)
    Precaching shaders...done. (0.00)
    Precaching sound...done. (0.00)
    Precaching texts...done. (0.00)
    Precaching texture_library...done. (0.00)
    Precaching ui...done. (0.00)
    Precaching world...done. (0.00)
    done. (0.00)
    Parsing command line...
    Done parsing command line. (0.00)
    fixme:thread:SetThreadIdealProcessor (0x1bc): stub
    ERROR: File: ./Localdata/Gameprefs.Pref
    Last Author/Status:Source Control not available
    Parser error in ./Localdata/Gameprefs.Pref, line 1: Unrecognized token GfxSettings.DisableSplatShadows
    Had errors while loading ./Localdata/Gameprefs.Pref... adding it to the filesWithErrors list
    GamePrefsInit: giGamePrefSet now 0
    UNACCOUNTED FOR (74.17)
    Gathering system specs...fixme:win:EnumDisplayDevicesW ((null),0,0x32d5c4,0x00000000), stub!
    fixme:wbemprox:client_security_SetBlanket 0xf72882e4, 0x19e208, 10, 0, (null), 3, 3, (nil), 0x00000000
    fixme:wbemprox:client_security_Release 0xf72882e4
    fixme:win:EnumDisplayDevicesW ((null),0,0x32d108,0x00000000), stub!
    fixme:wbemprox:enum_class_object_Next timeout not supported
    fixme:ntdll:NtQuerySystemInformation info_class SYSTEM_PERFORMANCE_INFORMATION
    done. (0.50)
    CPU: 2400 Mhz (4/4 cores) / RAM: 7984 MBs (5199 free) / Video Card: WINE Graphics Driver / Driver Ver: UnknownVendor / UserVA: 4.0GB / OS Ver: 6.1.7601 / VidMem: 1024 MBs / D3D11: Unknown
    Acceptable video card driver

    UtilitiesLib startup... done. (0.01)
    fixme:win:EnumDisplayDevicesW ((null),0,0x32de48,0x00000000), stub!
    fixme:d3d11:D3D11CreateDevice stub: adapter (nil), driver_type D3D_DRIVER_TYPE_HARDWARE, swrast (nil), flags 0x1, feature_levels 3335644, levels 0x6, sdk_version 7, device (nil), feature_level 0x32e5d4, context (nil)
    fixme:win:EnumDisplayDevicesW ((null),0,0x32dc08,0x00000000), stub!
    fixme:win:EnumDisplayDevicesW ((null),0,0x32dc28,0x00000000), stub!
    UNACCOUNTED FOR (0.39)
    Creating primary rendering device...Trying (Direct3D9Ex)...2014-08-16 16:00:05 PROGRAM ASSERT OCCURRED! Unknown video card vendor!
    memTrackValidateHeap: Infinite loop walking heap, last walked was 4734138
    memTrackValidateHeap: Infinite loop walking heap, last walked was 4734138
    memTrackValidateHeap: Infinite loop walking heap, last walked was 4734138
    memTrackValidateHeap: Infinite loop walking heap, last walked was 4734138
    memTrackValidateHeap: Infinite loop walking heap, last walked was 110138
    memTrackValidateHeap: Infinite loop walking heap, last walked was 110138
    memTrackValidateHeap: Infinite loop walking heap, last walked was 110138
    memTrackValidateHeap: Infinite loop walking heap, last walked was 110138
    Heap validation failed on memTrackValidateHeap()
    fixme:heap:HeapSetInformation (nil) 1 (nil) 0
    fixme:heap:HeapSetInformation 0xebb000 0 0x33fc8c 4
    fixme:heap:HeapSetInformation 0xfcb000 0 0x33fc00 4
    [/PHP]

    Still waiting for a Developer to say "hello" ;)
  • tatamongustatamongus Member Posts: 9 Arc User
    edited August 2014
    We got a response in this Linux/WINE thread:

    http://nw-forum.perfectworld.com/showthread.php?729881-After-MOD4-update-NW-crashes-on-wine-linux/page2

    It looks like your hypothesis may be correct. Hopefully a fix is on the way, but not until Monday at the earliest.
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