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[Community Help] Connection & Performance Issues
urd01
Member Posts: 80 Arc User
Right now Neverwinter is barely playable.
I can go to GG, and get a win (if I get enough GWF's on my team, since then I don't have to do anything) but I can't rubberband a domination match.
I can open my mail and read it (after only 2 -3 tries) if I get to the mailbox and don't rubberband back.
I can log in and do my professions.
If I decide to try and Bounce around ingame I get kicked out of the game 2-3 times per hour.
Is this ok service to any of you guys?
Anyone else experiencing the same?
Anyone at all heard anything about anyone doing anything about this?
Last question:
Is it ok for the rest of you to hear that the game is WAI when it's lagging and rubberbanding you the way I've described?
Feel free to elaborate on your answers...
I can go to GG, and get a win (if I get enough GWF's on my team, since then I don't have to do anything) but I can't rubberband a domination match.
I can open my mail and read it (after only 2 -3 tries) if I get to the mailbox and don't rubberband back.
I can log in and do my professions.
If I decide to try and Bounce around ingame I get kicked out of the game 2-3 times per hour.
Is this ok service to any of you guys?
Anyone else experiencing the same?
Anyone at all heard anything about anyone doing anything about this?
Last question:
Is it ok for the rest of you to hear that the game is WAI when it's lagging and rubberbanding you the way I've described?
Feel free to elaborate on your answers...
Post edited by urd01 on
0
Comments
Ok here you are:
Nettest
contacting nettest server..
Local IP: NOPES
Ping: 130.5 msec
Port: 80: 331 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 448 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 73 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 237 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 89 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 77 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 364 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: timed out
Port: 7202: 421 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: timed out
Port: 7499: 233 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 87 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 516 KB/sec 0 KB/sec 0 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
and
Tracert
to patchserver.crypticstudios.com [208.95.185.41]
1 <10 ms <10 ms <10 ms NOPE
2 25 ms 20 ms 27 ms 37-123-162-65.cust-ip.bdtv.se [37.123.162.65]
3 8 ms 8 ms 8 ms 212-181-80-35.cust-ip.bdtv.se [212.181.80.35]
4 9 ms 20 ms 6 ms boden-tv-gw.bahnhof.net [46.59.116.5]
5 12 ms 14 ms 12 ms lul-rr1.ume-cr1.bahnhof.net [85.24.151.202]
6 23 ms 20 ms 20 ms ume-cr1.sto-cr1.bahnhof.net [46.59.112.222]
7 22 ms 25 ms 21 ms te0-7-0-9.ccr21.sto01.atlas.cogentco.com [149.6.
168.141]
8 23 ms 21 ms 21 ms be2396.ccr21.sto03.atlas.cogentco.com [130.117.5
0.121]
9 44 ms 44 ms * be2281.ccr41.ham01.atlas.cogentco.com [154.54.63
.1]
10 54 ms 54 ms 55 ms be2186.ccr41.ams03.atlas.cogentco.com [154.54.74
.121]
11 63 ms 62 ms 62 ms be2277.mpd21.lon13.atlas.cogentco.com [154.54.62
.145]
12 131 ms 137 ms * be2390.ccr21.bos01.atlas.cogentco.com [154.54.44
.221]
13 * 135 ms 278 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
14 138 ms 142 ms 129 ms 38.111.40.114
15 137 ms 142 ms 133 ms patchserver2.crypticstudios.com [208.95.185.41]
Now you can go on telling me that there is nothing wrong with Cryptic and all blame is either on me or on some 3'rd party, so Cryptic can't and should not do anything about it.
Go ahead
And on top of what was already stated cogent is the thorn in the side of virtually every MMO at this time. Nothing unique to Neverwinter. Look them up and grab your torches and pitchforks.
Calling and complaining to your ISP is about all you can do.
Seems all games have a throttle point that is always slow, yet nothing can be done about it?
They can only do what you can, call the people responsible for the roads and complain. And this very much is a situation where quantity matters. Squeaky wheel gets the grease.
A handful of businesses complaining are easily ignored. Hundreds of drivers calling every day gets much more irritating.
Funny how Cryptic can't do anything, like ever. to even try to help players,
Funny how it's allways up to us to work for getting to play - and pay- for their game, and
funny how there are allways a couple of individuals that feel they have to explain how fair it is that it's not Cryptics fault, and that there never ever seem to be any official responses to queries like this.
Thanks for the tip about the DNS though, I'm not sure it helped any, but didn't hurt to try.
And finally : I've played since Beta, Before launch of this game, and it has NEVER been as bad as it has now for almost a week...
Just happened out of the blue? Tinfoil-no to that one.
-end
To be honest doesn't even need to be a MoF in party, a plaguefire is enough, or not even that if there are lots of adds, I am playing on lowest already on a Intel I5 (4 cores), 4GB ram, Intel HD 4000 and win 8 64bits.
I know for sure most of people trying to play this game have similar configuration simple because thats the most widespread graphics solution for laptops and low end pcs.
Nevermind the lag, I always play on 250ms on a GOOD day... so I dont really play pvp or nothing because I cant have a fair competition.
games like halo on xbox american servers I would play on 60/90ms... so you know cryptic is not really making a good work on this part either.
Intel HD Graphics is supposed to be DESKTOP aka 2D Hardware, it is NOT a genuine Graphics Card, but a hackjob integrated into the CPU, so that for a Workplace Office Graphics solution, the company doesn't have to invest in graphics cards, and can downsize the mainboards to ones without a PCIE slot in the first place.
On Topic of Cogent: Unless Google has their own submarine cables connecting the European and North American Continent, you are more likely than not getting routes through Cogent. In the aforementioned Traceroute, you clearly see where the latency increases.
7 22 ms 25 ms 21 ms te0-7-0-9.ccr21.sto01.atlas.cogentco.com [149.6.
168.141]
8 23 ms 21 ms 21 ms be2396.ccr21.sto03.atlas.cogentco.com [130.117.5
0.121]
9 44 ms 44 ms * be2281.ccr41.ham01.atlas.cogentco.com [154.54.63
.1]
10 54 ms 54 ms 55 ms be2186.ccr41.ams03.atlas.cogentco.com [154.54.74
.121]
11 63 ms 62 ms 62 ms be2277.mpd21.lon13.atlas.cogentco.com [154.54.62
.145]
12 131 ms 137 ms * be2390.ccr21.bos01.atlas.cogentco.com [154.54.44
.221]
13 * 135 ms 278 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
Step 7 and 8 are Stockholm, Step 9 is Hamburg, in Germany, Step 10 is Amsterdam, Step 11 is London, and you get routed via submarine cable (Cogent owns 7 of the 15 'known' (aka 'definately non military') submarine cables connecting the Continents) to Boston (Step 12), and the truly breaking 'Spike' is found in Step 13, another switch in Boston. The last 2 Steps, I cannot determine, and visual traceroutes combined with a map send them to a location in San Jose.
If you think I'm talking bull, crossreference this:
http://www.cogentco.com/files/images/network/network_map/networkmap_global_large.png
http://www.submarinecablemap.com/
myles08807 said, "Back in my day, we didn't have any of this fancy Mulhorand gear while we were leveling . . . we walked uphill both ways while dying once every five seconds while leveling, and we liked it fine!" . . . Now, get off my lawn, you kids!"
pointsman said, "I don't rue the game. In fact I don't feel any regret for the game at all."
looomis said, "I don't like people changing to alts and then bragging about their mains like schizophrenic role players."
I actually had no intention of writing any more in this thread, but I feel I have to now:
Thanks for the clarification as to where the problems are. Much obliged!
Weird that my signal gets all the way from northern Sweden all the way to the US via a couple of hops down in central western Europe and it doesn't get bad until it reaches the US mainland.
Just letting you know.... For 6 hours now my lag is back to "normal" i e no worse then it has beed the last 13 months in neverwinter.
This past week has been an eye opener about wheter or not the gamer is of any interest to the gameowner or not.
The game owner can't do anything.
The better question is whether the gamers are of any interest to the ISP's. Which, as you would have it, they are not. All greatly detailed in another similar thread about how the US in particular is going through a flux with recent asinine statements from Verizon's CEo and an outrageous decision by US congress to not uphold Net Nuetrallity.
And the reason this happened "out of the blue" is because of that flux. Cogent is the cause as mircalla pointed out in great detail. Crypitc does complain about it. But again the ISP's don't care. They aren't paid by Cryptic or PWE. Furthermore they look at high usage users such as gamers and video game companies as high cost users rather than valued customers.
To give you an idea here is an article to read concerning Lowell Macadam's comment and here is an important except:
"I think it is only natural that the heavy users help contribute to the investment to keep the web healthy," McAdam said. Those "users" could be companies that use a lot of bandwidth -- like Netflix -- or even individual consumers -- like people who stream a lot of Netflix. Essentially, McAdam's saying that if you're using too much Internet, you should pay up."
So yeah, they don't care. Has nothing to do with Cryptic. The ISP's just do not care. The more internet you use the less they care because at that point you are costing them money.
Other games are in a different location. Which means little due to distance and a lot due to lack of cogent or any other bad ISP. But changing location ins't the answer. If you check any game that you have no lag on and view their gripes you are bound to see other people complaining about a certain network hub throttling or just plain providing bad service. You may not have any issues but others do.
Moving the servers is not only extremely expensive but also just displaces the problem. By moving the servers people who are not currently routed through cogent are very likely to end up routed through congent because the servers moved.
Let's pretend that the Chicago area uses cogent. Everybody on the West Coast going through Chicago to get to servers on the East Coast would suffer from cogent's throttling. If you then moved the servers to the west coast then all the people on the East Coast going through the Chicago area would suffer from cogent's throttling.
It may fix the issue for you but you end up making an issue for other people.
The only real solution is to stop network throttling and/or improve network lines. That is purely on ISP's and the governments.
The solution some other games have chosen is to host local servers on each continent. That way you get a generally shorter network connection(==less chance of issues), and you avoid the expensive long-haul submarine jumps that can get congested and anyways introduce extra ping.
As the Neverwinter server is in the US only, you have no choice of servers in this case.
The only answer in your case would be to switch to a new ISP. Voting with your feet both might give you better connectivity and eventually *will* make the ISPs pay attention to bad performance as a cause for losing customers.
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