test content
What is the Arc Client?
Install Arc

Cannot Login Character (Normal/Safe Login Error)

2»

Comments

  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited May 2014
    phr3dx13 wrote: »
    Well, since i have to wait anyway, it was suggested to turn off on demand patching, and turn on force verify in the launcher options. If that fixes my issues I'll update this post.
    UPDATE: turning off on demand patching added about 5 gigs to download, so, one way or the other, when it's done this issues should be fixed.
    At least now you won't have longer load times zoning and entering instances. :)
  • xblackychan93xxblackychan93x Member Posts: 17 Arc User
    edited May 2014
    It's funny how much people are complaining on here and asking for free stuff, when I have been dealing with this issue for 3 days and its really made me consider playing a different game. I hope they do fix this and have less issues when it comes to future releases, It seems like every release I see "bug report" forums exploding. If you could please keep us updated as a whole as to what is going on and like I said I have been dealing with this for 3 days patiently.
  • aerith72aerith72 Member Posts: 14 Arc User
    edited May 2014
    My character last location is in Vellosk it say 'Gameserver not found'. Another character in Blackdagger's Ruin it say 'Log in timeout'. Using other playable character I am not able to travel to Helm's Hold and 2 other above mentioned location. Just to let you know its not just one location to fix.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited May 2014
    Progress is being made folks. Expect more details as soon as possible! :)
  • jim1771jim1771 Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2014
    akromatik wrote: »
    Hey guys,

    Much like Zeb has mentioned, we are aware of the issue and are working on a fix!

    The best fix would be to do a rollback.
  • xblackychan93xxblackychan93x Member Posts: 17 Arc User
    edited May 2014
    I don't care what they have to do as long as it gets fixed and I dont see this error message thinking my driver is messed up everytime I go to log on, at least now it looks like they are noticing the issue and taking action which I am happy to see.
  • godzhand1godzhand1 Member, Neverwinter Beta Users Posts: 6 Arc User
    edited May 2014
    onodrain wrote: »
    The game does not allow me to login to my character in game slot 2. They were last in Helm's Hold. When I try to login, it gives me the Cancel-Normal Login-Safe Login options.

    Whether I choose Normal Login or Safe Login, it times out during the login.

    This started after today's patch. I had logged into this character prior to the patch this morning.

    I have three character slots. It is only happening to my character in slot 2. Slot 1 and slot 3 load my characters fine.

    I think the problem is not with the log in. I have been observing zone chat and it is the maps/load into specific areas of the world. I have gleaned that peeps are having problems loading blackdagger ruins, vellosk and helm's hold. as I logged out in helm's last night, I can't log that toon. I then logged one of my alts and tried to load helm's and no luck. I get "game server address timed out" error message. those areas are from what I can tell, bugged/inaccessible
  • shojaushojau Member Posts: 1 Arc User
    edited May 2014
    I would agree with the ascertain that it's a problem with loading maps. I've been trying to go from Protector's Enclave into the Blackdagger Ruins this morning and I keep getting a "game server address timed out" message. Glad to know I'm not the only one being affected.
  • kungspingvinenkungspingvinen Member Posts: 1 Arc User
    edited May 2014
    godzhand1 wrote: »
    I think the problem is not with the log in. I have been observing zone chat and it is the maps/load into specific areas of the world. I have gleaned that peeps are having problems loading blackdagger ruins, vellosk and helm's hold. as I logged out in helm's last night, I can't log that toon. I then logged one of my alts and tried to load helm's and no luck. I get "game server address timed out" error message. those areas are from what I can tell, bugged/inaccessible

    That is my theory too. I can't log onto my character located in Blackdagger Ruins.
  • xblackychan93xxblackychan93x Member Posts: 17 Arc User
    edited May 2014
    My issue is not being able to even get to the log in screen, I get passed the "Cryptic" loading screen and on the next screen being the "Neverwinter" loading screen a white box flashes in top left of screen and then the screen turns black and game crashes, and then I get the error message.
  • eskarineeskarine Member Posts: 0 Arc User
    edited May 2014
    Yeah, I was leveling my alt yesterday, logged out in Helm's Hold and can't log in today (I get the 'error while transfering this character' message). Thank god my main is okay.

    So I can't level the alt, the foundry editor is down... I guess it's time to play some more Witcher, heh.
  • kallikendrakallikendra Member Posts: 44 Arc User
    edited May 2014
    My main is in Helm's Hold (looks like the problem is the location). - same issue as other poster's here. Hope it gets sorted - I've been looking forward to finishing my quest! I'll have to play my 2nd character for a while.
  • zduduszdudus Member, NW M9 Playtest Posts: 17 Arc User
    edited May 2014
    Helm's Hold is blocked by bug (no entrance to location). If you had character there, you can't play it.
  • isaku2isaku2 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 1 Arc User
    edited May 2014
    +1 for stuck in Vellosk.
  • wandrilletywandrillety Member Posts: 1 Arc User
    edited May 2014
    Same here, I have just one character. Get ser has timed out message.
  • kallikendrakallikendra Member Posts: 44 Arc User
    edited May 2014
    Well, they're working on it so I'll just play my 2nd character until it's done.
  • caeaeielcaeaeiel Member Posts: 1 Arc User
    edited May 2014
    zdudus wrote: »
    Helm's Hold is blocked by bug (no entrance to location). If you had character there, you can't play it.

    holymoley! so that's the reason why i can't use my main. i tried logging on my second char (which hasn't done the first quest yet) and it worked. :|
  • alexandrearrudaalexandrearruda Member Posts: 15 Arc User
    edited May 2014
    I'm having the same problem, stuck in Blackdagger Ruins. I've tried to re-download all but with no success. Safe or normal mode giving disconnected from the server. Trying with a new char is OK. Let's wait for the fix.
  • zduduszdudus Member, NW M9 Playtest Posts: 17 Arc User
    edited May 2014
    Problem with logging to locations is on servers side, not on clients sides.
  • neurovirginneurovirgin Member Posts: 0 Arc User
    edited May 2014
    isaku2 wrote: »
    +1 for stuck in Vellosk.

    +1
    Stuck in Vellosk with my main.
  • jintortlejintortle Member Posts: 655 Arc User
    edited May 2014
    I couldn't log in and then the bad people took away the whole game and I couldn' see it for an hour and I was sad and I had to run away and I had to take a sandwich with me and then I broke the Internet and the whole world blew up into tiny tiny little tiny pieces and then I couldn't play anything and I don't know what to do!
    Genus Draco Fad and the Muster@Jintortle
    ID: NW-DD5FLOBTJ
    Cult of the Dragon Foundry Contest - Please participate and vote for your favourite - 26/6/2014 contest rating begins.

    Sir Camps A Lot. Mr SlingShot Boom. XX Phantasmagorical. Jinn Dragonfeast.
    SlingShot Boom Jr. Jocan Traders. Little Lord Forgatty, Dwarf Mean and introducing Necro Torquemada (The Warlock)
  • zduduszdudus Member, NW M9 Playtest Posts: 17 Arc User
    edited May 2014
    http://community.arcgames.com/en/news/neverwinter/detail/5004173-release-notes-5%2F15%2F2014-v2
    Release Notes 5/15/2014 v2 By Akromatik Thu 15 May 2014 01:10:35 PM PDT
    Patch Notes NW.15.20140415a.22
    Content
    - The medium Heroic Encounters once again spawn properly.
    - Players can now zone into the following Adventure Zones again: Vellosk, Pirates’ Skyhold, Black Dagger Ruins and Helm’s Hold.
    Patch for patch for patch for patch...
  • egnigemegnigem Member, NW M9 Playtest Posts: 49 Arc User
    edited May 2014
    zdudus wrote: »
    After an update all games suffers from this, I'm just glad to see a quick response to these.
    [SIGPIC][/SIGPIC]
  • zduduszdudus Member, NW M9 Playtest Posts: 17 Arc User
    edited May 2014
    If they have checked game code before, they wouldn't have to do patch for the patch for the patch.
  • xblackychan93xxblackychan93x Member Posts: 17 Arc User
    edited May 2014
    Still not able to log in.
This discussion has been closed.