Neverwinter Crashing - Can not play...

vaerth · February 2014

I am crashing during play on Neverwinter. I apologize if this is the wrong place to post. I am just looking for help from the community, since tech support is failing me and takes very long to respond to emails. They have no phone support (shocker) and do not give any decent help. Here is the info I have provided them with.

Here is the tracert support requested from me.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\User> tracert pwieast1.perfectworld.com
Tracing route to pwieast1.perfectworld.com [198.49.243.15]
over a maximum of 30 hops:
1 2 ms 1 ms <1 ms homeportal [Hidden by me for post]
2 27 ms 24 ms 24 ms 99-120-80-2.lightspeed.livnmi.sbcglobal.net [99.
120.80.2]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 24 ms 22 ms 24 ms 12.83.32.129
7 57 ms 59 ms 77 ms cgcil02jt.ip.att.net [12.122.81.17]
8 75 ms 72 ms 69 ms be2000.ccr21.ord03.atlas.cogentco.com [154.54.12
.85]
9 72 ms 65 ms 74 ms be2005.ccr21.ord01.atlas.cogentco.com [66.28.4.7
3]
10 55 ms 61 ms 54 ms be2138.ccr22.bos01.atlas.cogentco.com [154.54.43
.202]
11 55 ms 61 ms 54 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
12 66 ms 70 ms 71 ms 38.111.40.114
13 * * * Request timed out.
14 56 ms 55 ms 55 ms 198.49.243.15
Trace complete.
C:\Users\User>

When I play the game I either get a corrupt pig file or the game client just stops working and crashes to my desktop. I had it crash and restart my computer one time as well. Any help is greatly appreciated. I have already spent money on this game, would like to play it.

Again, sorry if this is not the best place to ask for help. I am stressed and trying to get help from the community, as I mentioned, tech support is not any help.

vaerth · February 2014

bump? Anyone? Begging for help here...

melodywhr · February 2014

the ping times in your tracert seem normal to me. what kind of hardware setup do you have? are you using arc or the stand-alone client or steam?

poisoncloud · February 2014

Tracert would be needed if you were disconnecting & lagging alot, it has nothing to do with crashing though. Is it only the Neverwinter client crashing or the whole OS? Did you exclude overheating as possible cause?

vaerth · February 2014

This is happening only with Neverwinter, no other games. I have a gaming rig with a 1 TB HDD and AMD Radeon 7770 with 1GB of RAM. Would there be anything I can look up on my system and post here to help pin point the issue?

vaerth · February 2014

My system never over heated playing Skyrim, WoW, or any other game. Would this game over heat my system when other options would not?

vaerth · February 2014

A little info on the crashing.

First crash restarted my system, other 3 crashes went directly to my desktop. Game play all under 10 minutes, it will crash or say it is not responding before it crashes. I did a completely fresh reboot of Windows 7 on my system and tried playing again after that. I have no other games or apps on my system but Neverwinter. I did all this before due to corrupt pig files all over my game causing crashes. I am at a loss, because my other system using the SAME internet and hardwired the same way to the same modem is not giving me this issue.

beckylunatic · February 2014

You say you have a corrupt file. You do not mention having tried to force-verify all files through the launcher. Try that.

vaerth · February 2014

Tried force verify 3 different times. Also uninstalled and re installed game through Arc. No luck.

imsmithy · February 2014

Is it during gameplay when you change maps or enter a new area that you get the server not responding message?

vaerth · February 2014

Last time it happen I was attempting to leave protectors enclave to do a quest. it happen when I was at the map to head to a different zone. It also happen when I was just running around in protectors enclave.

imsmithy · February 2014

Ok you may need to disable on demand patching , on the first screen where you type your username and password look in the top right corner , click on the options and then uncheck 'On demand patching ' then restart the client , you might get a large patch when you restart but after that you should never get the not responding message again and should only have to patch once a week on Thursdays during maintenance , try that and see if that helps.

vaerth · February 2014

Ok I will try that when I get home. Any idea how to fix this instead of just work around it though? I have two gaming systems. One is mine and one is my boy friends. He is not a techie, neither am I, but I know more than he does about PCs. His system is a little different than mine with hardware, but fairly close. We are both using ethernet cords via hardwired and no wifi. Both of our systems are plugged into the same modem for internet. He does not have this issue like I do. I have done the force verify, uninstalled and re installed, rebooted my entire system with a fresh install of Windows 7, and tried many other things. The fact that this is happening is driving me insane. I would like to get to the root of the issue so I can play normally, without any issues...I know his system has the on demand patching enabled. Can anyone help me solve the issue? I will turn off on demand patching, but what can be done to fix the issue?

Thank you all who have been trying to help me out. I really appreciate your time and help.

imsmithy · February 2014

If that works it is the fix , they have on demand patching as default so that when you originally download the game you don't have to download everything so it makes the original client download faster then as you play and enter new areas the client downloads any new data for that area and that is what usually causes your game to stop responding , I have a fairly decent home computer and a fast internet connection but this problem used to drive me crazy too , it isn't due to your computer being the issue ,its the way the game updates that is the problem.

vaerth · February 2014

The only thing I found odd is that it does this on one of two computers...But I will try out what your suggested. Hope it works!

vaerth · February 2014

Will I have to do this large patch every time I play? Or will it only update what is needed for patches already out? It is pretty much downloading the whole game it seems, fairly large patch after selecting "On-Demand Patch Off". I am cool with it as long as I do not have to do this large patch every single time I want to play other than Thursday patching.

imsmithy wrote: »

Ok you may need to disable on demand patching , on the first screen where you type your username and password look in the top right corner , click on the options and then uncheck 'On demand patching ' then restart the client , you might get a large patch when you restart but after that you should never get the not responding message again and should only have to patch once a week on Thursdays during maintenance , try that and see if that helps.

rhoric · February 2014

It is downloading the remainder of the game. Once that is done you will be up to date and won't have to do this again. except for when there is a new patch. Just leave on demanding patching off.

vaerth · February 2014

Ok, it is at 60% so I will report with the problem being solved or not once it is complete. I will try and play for about an hour if it does work to keep others informed on the situation.

vaerth · February 2014

This did not resolve the issue. Game froze when leaving to another zone. Problem unresolved still. Game crashed to desktop like it has been. Any other ideas before I give up on the game?

rhoric · February 2014

What directx version are you using in your options. Also try changing all your options to the lowest setting and then try to play the game.

I have directx 11 installed on my computer but I use directx 9c in my game options.

vaerth · February 2014

How do I change my directx?

I have tried uninstalling and re installing just now. No luck. Have done everything suggest on this thread, no luck. Looking grim for me

vaerth · February 2014

Here is my DxDiag

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7641
BIOS: Default System BIOS
Processor: AMD FX(tm)-4130 Quad-Core Processor (4 CPUs), ~3.8GHz
Memory: 8192MB RAM
Available OS Memory: 8192MB RAM
Page File: 2203MB used, 14177MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

DxDiag Notes

Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

Card name: AMD Radeon HD 7700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x683D)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_683D&SUBSYS_23191787&REV_00
Display Memory: 4095 MB
Dedicated Memory: 1006 MB
Shared Memory: 3089 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: ASUS VS228
Monitor Id: ACI22FD
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1267 (English)
Driver Version: 13.350.1005.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 1/31/2014 16:07:22, 1328328 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2B7D-11CF-C470-1303BEC2C535}
Vendor ID: 0x1002
Device ID: 0x683D
SubSys ID: 0x23191787
Revision ID: 0x0000
Driver Strong Name: oem3.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575A:13.350.1005.0:pci\ven_1002&dev_683d
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Sound Devices

Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1462F641&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7111 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 2/11/2014 15:15:38, 3771352 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: 1 - ASUS VS228 (AMD High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: AtihdW76.sys
Driver Version: 7.12.0000.7718 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 12/19/2013 11:45:50, 94720 bytes
Other Files:
Driver Provider: Advanced Micro Devices
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Sound Capture Devices

DirectInput Devices

Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Gaming Mouse G600
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC24A
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1C4F, 0x0024
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1C4F, 0x0024
FF Driver: n/a

Poll w/ Interrupt: No

USB Devices

+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: usb\root_hub
| Service: usbhub

Gameport Devices

PS/2 Devices

+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC24A
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x1C4F, 0x0024
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC24A
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

Disk & DVD/CD-ROM Drives

Drive: C:
Free Space: 907.3 GB
Total Space: 953.8 GB
File System: NTFS
Model: TOSHIBA DT01ACA100 ATA Device

Drive:

Model: TSSTcorp CDDVDW SH-224BB ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

System Devices

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1602&SUBSYS_00000000&REV_00\3&267A616A&0&C2
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_76411462&REV_00\3&267A616A&0&99
Driver: n/a

Name: ATI I/O Communications Processor PCI Bus Controller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&267A616A&0&A4
Driver: n/a

Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_76411462&REV_06\4&7B2CFF4&0&0028
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1601&SUBSYS_00000000&REV_00\3&267A616A&0&C1
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_76411462&REV_00\3&267A616A&0&91
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_F6411462&REV_00\3&267A616A&0&A2
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9605&SUBSYS_96001022&REV_00\3&267A616A&0&28
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1600&SUBSYS_00000000&REV_00\3&267A616A&0&C0
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_76411462&REV_00\3&267A616A&0&98
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9603&SUBSYS_96001022&REV_00\3&267A616A&0&10
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AAB0&SUBSYS_AAB01787&REV_00\4&204EAC5&0&0110
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_76411462&REV_00\3&267A616A&0&90
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_9600&SUBSYS_96001022&REV_00\3&267A616A&0&00
Driver: n/a

Name: AMD Radeon HD 7700 Series
Device ID: PCI\VEN_1002&DEV_683D&SUBSYS_23191787&REV_00\4&204EAC5&0&0010
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_76411462&REV_00\3&267A616A&0&92
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1605&SUBSYS_00000000&REV_00\3&267A616A&0&C5
Driver: n/a

Name: PCI standard ISA bridge
Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_76411462&REV_00\3&267A616A&0&A3
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_43961002&REV_00\3&267A616A&0&9A
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1604&SUBSYS_00000000&REV_00\3&267A616A&0&C4
Driver: n/a

Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1002&DEV_439C&SUBSYS_76411462&REV_00\3&267A616A&0&A1
Driver: n/a

Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1002&DEV_4390&SUBSYS_76411462&REV_00\3&267A616A&0&88
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1603&SUBSYS_00000000&REV_00\3&267A616A&0&C3
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4399&SUBSYS_43961002&REV_00\3&267A616A&0&A5
Driver: n/a

Name: ATI I/O Communications Processor SMBus Controller
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_76411462&REV_3C\3&267A616A&0&A0
Driver: n/a

DirectShow Filters

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
InterVideo Video Decoder,0x00400000,2,4,IVIVIDEO.ax,7.00.0027.0191
ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.01.3958.0000
ffdshow DXVA Video Decoder,0xff800002,2,1,ffdshow.ax,1.01.3958.0000
ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.01.3958.0000
ffdshow Audio Decoder,0xff800001,1,1,ffdshow.ax,1.01.3958.0000
ATI Ticker,0x00200000,0,1,Ticker.ax,
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426
MPC - RealVideo Decoder,0x00600000,1,1,RealMediaSplitter.ax,1.04.2499.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,13.30.0000.40131
AMD Video Decoder,0x00200000,1,2,atimpenc.dll,13.30.0000.40131
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
MPC - FLV Splitter (Gabest),0x00600000,1,1,FLVSplitter.ax,1.04.2499.0000
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
Haali Media Splitter,0x00800001,0,1,splitter.ax,1.11.0096.0014
Haali Media Splitter (AR),0x00400000,1,1,splitter.ax,1.11.0096.0014
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,13.30.0000.40131
AMD MJPEG Decoder,0x00200000,1,1,atimpenc.dll,13.30.0000.40131
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17835
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
DivX H.264 Decoder,0x00800000,1,1,DivXDecH264.ax,8.02.0000.0026
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
AMD Video Encoder,0x00200000,1,1,atimpenc.dll,13.30.0000.40131
Haali Video Renderer,0x00200000,1,0,dxr.dll,
MPC - RealMedia Source,0x00600000,0,0,RealMediaSplitter.ax,1.04.2499.0000
DivX Decoder Filter,0x00800000,1,1,divxdec.ax,7.00.0000.0031
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,13.30.0000.40131
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
AMD Video Scaler Filter,0x00200000,1,1,atimpenc.dll,13.30.0000.40131
Haali Simple Media Splitter,0x00200000,0,1,splitter.ax,1.11.0096.0014
DirectVobSub,0x00200000,2,1,VSFilter.dll,1.00.0001.0005
MPC - RealAudio Decoder,0x00600000,1,1,RealMediaSplitter.ax,1.04.2499.0000
DirectVobSub (auto-loading version),0x00800002,2,1,VSFilter.dll,1.00.0001.0005
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17835
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17835
Haali Matroska Muxer,0x00200000,1,0,splitter.ax,1.11.0096.0014
AC3Filter,0x40000000,1,1,ac3filter.ax,1.03.0001.0000
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
InterVideo Navigator,0x00190000,0,3,IVInav.ax,7.00.0027.0172
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
DC-Bass Source,0x00400000,0,1,DCBassSource.ax,1.03.0000.0000
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.01.3958.0000
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18175
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18175
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
MPC - FLV Source (Gabest),0x00600000,0,0,FLVSplitter.ax,1.04.2499.0000
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17835
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
MPC - CDXA Reader,0x00600000,0,1,cdxareader.ax,1.04.2499.0000
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.01.3958.0000
AMD Video Rotation Filter,0x00200000,1,1,atimpenc.dll,13.30.0000.40131
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
MPC - RealMedia Splitter,0x00600000,1,1,RealMediaSplitter.ax,1.04.2499.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
Haali Video Sink,0x00200000,1,0,splitter.ax,1.11.0096.0014
AC3File,0x00600000,0,1,ac3file.ax,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.01.3958.0000
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
DivX 6.8.5 Codec (4 Logical CPUs),0x00200000,1,1,qcap.dll,6.06.7601.17514
ffdshow Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
Xvid MPEG-4 Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
DivX 6.8.5 YV12 Decoder,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,13.30.0000.40131
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
{6A08CF80-0E18-11CF-A24D-0020AFD79767},0x00200000,1,1,quartz.dll,6.06.7601.17713
DivX ;-) Audio,0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
AC3,0x00200000,1,1,quartz.dll,6.06.7601.17713
DTS,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

WDM Streaming Capture Devices:
,0x00000000,0,0,,
Realtek HD Audio CD input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
AMD HD Audio HDMI out #0,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.17713
1 - ASUS VS228 (AMD High Defini,0x00200000,1,0,quartz.dll,6.06.7601.17713
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: 1 - ASUS VS228 (AMD High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

EVR Power Information

Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

imsmithy · February 2014

Wow , that blows , I'm sorry it didn't work

Rhoric's idea is what I would have suggested next , in the game open the options menu and click on the video tab , the very top option will let you change the version of directx you are running the game on , if that fails the only other option is to do as rhoric suggested and turn video settings down then slowly turn them back up a bit at a time. Once again sorry the on demand patching idea didn't work , that usually sorts out the not responding issues.

vaerth · February 2014

I will try it on Directx9 and lower graphics to see if it works. Should I continue keeping on-demand patching off?

rhoric · February 2014

Yes keep on demand patching off, no need to turn it back on

melodywhr · February 2014

if your hardware was overheating, you would experience system restarts and/or the dreaded blue-screen-of-death. if you're just getting game crashes, it could be something else. i would try changing the dx to 9 as previously recommended. you may also try running the game in safe mode to see if that will allow you to change zones without the crash.

to start in safe mode, when you start the client, click options like you did when you changed the on-demand patching. there is an option in there for safe mode. check it and then start the game.

good luck!

saz3 · February 2014

I was on my ranger hunter when game crashed 2 or 3 times today when I use special power skill .or I don't know if it that cause game to crash:( .. I restart my laptop twice but it didn't help .. I uninstall & reinstall game again its ok now.. then again it crashed again just now

vaerth · February 2014

I have tried all suggested options. Put it on Dx9, turned off on demand patch, reinstalled the game, rebooted windows, lowered graphics, etc. Still no luck. Guess I am done playing

sucks, I was having fun...

poisoncloud · February 2014

Well, you can still try sending ticket to tech support - just be prepared it takes long time to extract some useful reply out of them. >.<
You can also check the system for the error log - maybe what affects the game making it crash also causes some lil' hiccups in the OS, just not as major as with the game (Event Viewer > Custom Views > Administrative Events).

vaerth · February 2014

Support was no help at all. Wasted money already...****.

cenobite451 · February 2014

vaerth wrote: »

I have tried all suggested options. Put it on Dx9, turned off on demand patch, reinstalled the game, rebooted windows, lowered graphics, etc. Still no luck. Guess I am done playing sucks, I was having fun...

Did you try 9ex as well, or just 9? Also, make sure you're running the game in fullscreen mode rather than windowed maximized. They look the same, but it makes a world of difference.

If that doesn't help tho', I'm out of ideas.

Neverwinter Crashing - Can not play...

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