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Forums > Home› NeverwinterPreview Shard (PC)› NeverwinterPreview - Bug Reports

Problem launching the game

cloud990plcloud990pl Member Posts: 16 Arc User
edited November 2014 in NeverwinterPreview - Bug Reports
Hello
After fresh "Fortress" update on Preview I encountered minor problem: game won't launch, it just closes launcher GameClient.exe stays active in process tab in task manager (though it uses ~5MB and that number neither grows or descends)..
Tried verifying many times, safe mode, windowed mode, etc. but it doesn't cooperate :mad:.
PS gonna remove all files from playtest folder and see if that works
edit: removing files and redownloading didn't work
edit2: verifyied files after redownload also didn't work
edit3: restarted PC, now GameClient.exe uses 44MB. Still not working
edit4: out of ideas... after reinstalling everything that has Neverwinter in name I think it may be in fact OS problem (same as dheffernan's, XP)
Post edited by Unknown User on
«13

Comments

  • dheffernandheffernan Member, NW M9 Playtest Posts: 216 Arc User
    edited October 2013
    I'm having the same trouble. I have the sinking feeling that it's because I'm still using WinXP.
    @Venture-1 @Venture from City of Heroes if you remember that far back. Yes, *that* Venture. Yes, I probably trashed your MA arc. For me it was Tuesday.
  • todesfaelletodesfaelle Member Posts: 1,370 Arc User
    edited October 2013
    I'm also using Windows XP and having the same issues. Can't launch the Preview Client. I'm hoping there's a possible workaround for this, or better if there's a resolution.
  • ladysylvialadysylvia Member Posts: 946 Bounty Hunter
    edited October 2013
    I can't play at the Preview too. =(

    I have:
    Windows XP 32bit SP 3
    3 GB RAM
    Intel Quad Core 4*2,4 GHz
    NVidia GeForce 9600 GT driververison 6.14.13.1422
    AV: Avast Antivirus(turning it off/create exceptions for NW don't help)
    as OS and not more than 5MB/44MB RAM usage for the GameClient.
  • todesfaelletodesfaelle Member Posts: 1,370 Arc User
    edited October 2013
    Seems this is an issue with XP users. I'm hoping we can see a fix before the weekend hits. :)
  • nightsgracenightsgrace Member Posts: 1 Arc User
    edited October 2013
    using windows 7 and having the same issues you all are having. so its not an issue with the operating system just the new patch.
  • cloud990plcloud990pl Member Posts: 16 Arc User
    edited October 2013
    ok since nightsgrace has this problem on win7 it may not be OS problem and we might resolve this so I would like to see specs, programs running in the background, AV, graph drivers version... anything that can be useful.
    My specs:
    E8400 2x3GHz
    2GB RAM
    9800GT 512MB (drivers v. 331.65)
    Win XP SP3

    AV: Avast (turning it off doesn't help starting preview)
  • seraphidseraphid Member Posts: 158 Bounty Hunter
    edited October 2013
    dude u understand it has nothing with ur or mine or others pc, its crytpics problem and they have to fix it, just wait or it will begin like: clap 2 times, turn around left 3 times, close eyes for 4 seconds and boom it works :D .

    its not the 1st time that launcher is bugged like that .
  • ssinafeyssinafey Member Posts: 42 Arc User
    edited October 2013
    Well, actually preview worked for me b4 the module 2 patch...now after dling a8 patch and just recently a0, it still wont open the game :|

    And posting here its the same **** problem as OP described...tried everyything, nothign works..so is it just me or its closed or something?
  • seraphidseraphid Member Posts: 158 Bounty Hunter
    edited October 2013
    ssinafey wrote: »
    Well, actually preview worked for me b4 the module 2 patch...now after dling a8 patch and just recently a0, it still wont open the game :|

    And posting here its the same **** problem as OP described...tried everyything, nothign works..so is it just me or its closed or something?

    its new patch fault, i cant run preview shard on my laptop with XP and pc with win7, launcher just close.
  • ssinafeyssinafey Member Posts: 42 Arc User
    edited October 2013
    ok, thx for reassuring its not only me there...was really looking to check new things out...especially that wierd gwf paragon stuff :|
  • friarjonfriarjon Member Posts: 12 Arc User
    edited October 2013
    I get the same problem attempting to launch the game into the preview shard. In case this helps here are my system specs:

    Operating System: Microsoft Windows XP, 32-bit (Service Pack 3)
    DirectX version: 9.0
    GPU processor: GeForce GTX 460
    Driver version: 310.70

    Intel Core 2 Duo E4300
    3GB DDR2 RAM
    Gigabyte P43-ES3G mobo

    EDIT: launching into the regular live shard works fine
    Knight of Guild Medieval
    guildmedieval.com
  • gorndolfgorndolf Member Posts: 7 Arc User
    edited October 2013
    Same thing here... can load and run live but preview just hangs after hitting the play button in the task manager...

    Windows XP also

    tried everything I can think of short of unistall and re-install which includes

    proxy settings
    on demand patching
    firewall
    anti-virus
    forced verify
    created new clean user profile and tried to run it
    compatibility modes
    full screen and normal modes
    defraged machine
    updated drivers
    and more I am sure I have forgotten LOL
  • madigelmadigel Member, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 12 Arc User
    edited October 2013
    Its a known bug, i got a reply from support about it.
    Hello,

    We have checked with the developers and it appears to be a known issue that is currently under investigation. We don't have an ETA as to when it will be resolved but it is high priority for the NW devs.

    Regards,

    The Perfect World Tech Support Team
  • todesfaelletodesfaelle Member Posts: 1,370 Arc User
    edited November 2013
    I hope we can get something from the devs about this before the weekend is over. I'm so stoked to test and give feedback myself.
  • dullsmiledullsmile Member Posts: 25 Arc User
    edited November 2013
    Still no resolution on this eh? Anyone figure out a work around yet? As has been stated, the usual methods have been tried... Anyone hear directly from a developer on this, or have they posted anywhere that I can't find?
  • craeh1craeh1 Member Posts: 135 Bounty Hunter
    edited November 2013
    +1 on XP SP3, directX 9.0c.
    got that issue since the last patch (NW.10.20131018a.9) is installed...


    On th other machine (win7, auto updated) its running fine.
    Tired of running dungeons with exploiters and cheaters? /Channel_Join NW_Legit_Community to play the right way!
  • diotelpdiotelp Member Posts: 115 Arc User
    edited November 2013
    Patch tonight, lets hope hey guys :)
    [SIGPIC][/SIGPIC]http://www.wizards.com/dnd/class/images/banners/Shaman.jpg
  • todesfaelletodesfaelle Member Posts: 1,370 Arc User
    edited November 2013
    Sounds promising. :) I hope this issue gets resolved with the next patch.
  • diotelpdiotelp Member Posts: 115 Arc User
    edited November 2013
    From he new patch notes

    Check back on this thread after the maintenance - We may have another highlight for you!
    Plus patch notes that do not include a fix, but maybe...
    [SIGPIC][/SIGPIC]http://www.wizards.com/dnd/class/images/banners/Shaman.jpg
  • terramakterramak Member, Cryptic Developer Posts: 995 Cryptic Developer
    edited November 2013
    Thanks for letting us know - I'll make sure this thread gets looked at.
  • xmovingtargetxxmovingtargetx Member, Neverwinter Beta Users Posts: 2 Arc User
    edited November 2013
    Never had any problems. Using win 8.1 64 Bit though. Hope this patch is the "solution" for you guys ;)
  • diotelpdiotelp Member Posts: 115 Arc User
    edited November 2013
    terramak wrote: »
    Thanks for letting us know - I'll make sure this thread gets looked at.

    Thank you terramak, would really like to check out the changes in the new module, loving the game by the way. :D
    [SIGPIC][/SIGPIC]http://www.wizards.com/dnd/class/images/banners/Shaman.jpg
  • cloud990plcloud990pl Member Posts: 16 Arc User
    edited November 2013
    well I made this thread after 2 things after all:
    1) Couldn't launch Preview
    2) While searching for solution I found that some people had similar problems (unsolved) with live game

    It seems some builds affect certain PCs for (yet) unknown reasons but:
    -It may not be graph drivers (I have 331.65 while friarjon has 310.70)
    -Directx also shouldn't be a reason since it would affect more ppl
    -Problem affects people despite their OS
    -Could be RAM malfunction on client side (highly doubtful though since live works fine)
    -Game (preview) doesn't launch despite AV being on/off
    -May be patcher fault (but then again redownloading doesn't help either and would affect more people)

    edit: new build doesn't work either :(
  • madigelmadigel Member, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 12 Arc User
    edited November 2013
    yup can confirm a no-go. Launcher crashes on hitting Play and Gameclient.exe freezes at around 5mb.
  • dullsmiledullsmile Member Posts: 25 Arc User
    edited November 2013
    Still doesn't work with the 289mb patch I got this morning. Really want to try out the new cleric changes before they hit the live server... I guess we'll just have to hope this doesn't happen when the patch goes live.
  • ladysylvialadysylvia Member Posts: 946 Bounty Hunter
    edited November 2013
    dullsmile wrote: »
    Still doesn't work with the 289mb patch I got this morning. Really want to try out the new cleric changes before they hit the live server... I guess we'll just have to hope this doesn't happen when the patch goes live.

    What for changes?
  • pufy2010pufy2010 Member, NW M9 Playtest Posts: 301 Arc User
    edited November 2013
    Guys..sory i post here but..its Preview related so..
    Whats the diference Betwhen Neverwinter Preview (it seems the bugged test server that says game is lunched (but is not)
    And OwlBear : works 2 enter game but server down.

    NeverPreview and owlBear = 2 test servers ?
    /color][color=#fc0602]Q[/color][color=#fa0d04]_[/color][color=#f81406]Q[/color][color=#f61a08 Any depression should be met with a smile. Depression will think you are an idiot and will run away /color][color=#0f51ef]^[/color][color=#0d4bf1]_[/color][color=#0b44f3]_[/color] [color=#0637f8]_[/color][color=#0431fa]^[/color][color=#022afc
  • angryspriteangrysprite Member Posts: 4,982 Arc User
    edited November 2013
    I had this problem and reported it in Preview Bugs thread the morning Shadowmantle patch was released. It is a PATCH issue, not an OS issue because the Live Server lunches and plays just fine, but the Preview mode does not.

    Here's how I fixed it: I rebuild my machine - FDisk the thing and reinstall Windows from scratch (which I usually do every three months or so and it was overdue). I can now get into Preview (though I haven;t tried since last night's patch.

    I *know* this is not a feasible option for 99.9% of players.

    The reason I'm mentioning this is: the problem, though it's technically at Cryptic's end and something specific to the Shadowmantle patch, apparently does conflict with something on the system itself. Though I don;t have a clue what or how.
  • pufy2010pufy2010 Member, NW M9 Playtest Posts: 301 Arc User
    edited November 2013
    madigel wrote: »
    yup can confirm a no-go. Launcher crashes on hitting Play and Gameclient.exe freezes at around 5mb.
    It wont work for me either.
    Neverwinter : works
    Neverwinter Preview : the game exe bug stuck at 5 mb.
    OwlBear : server down.


    I have XP windows to.
    /color][color=#fc0602]Q[/color][color=#fa0d04]_[/color][color=#f81406]Q[/color][color=#f61a08 Any depression should be met with a smile. Depression will think you are an idiot and will run away /color][color=#0f51ef]^[/color][color=#0d4bf1]_[/color][color=#0b44f3]_[/color] [color=#0637f8]_[/color][color=#0431fa]^[/color][color=#022afc
  • terramakterramak Member, Cryptic Developer Posts: 995 Cryptic Developer
    edited November 2013
    Thanks again. We have a potential fix that we'll try to get to Preview early-mid next week.
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