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I've lost all my Astral Diamonds with every character
masterjewstar
Member Posts: 563
i logged in today to find that ive suddenly lost about 3-400,000 astral diamonds spread through out my 7 characters everything is gone.
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Be sure to resecure you computer, change your passwords and such.
Also make sure you read and preferably follow these tips for keeping your account secure.
And Vortix44, this is the Bug Report section of the forums. They aren't the "support" forums.
If a person needs support they should contact support.
anything short of getting it back isnt gonna cut it thanks for the fun while it lasted
They are there to assist troubleshooting problems with game performance but I am sure they would be a great resource to assist in securing your account.
Support, as in customer support, is completely different.
Lost or stolen items are rarely, if ever, returned in any MMO due to people trying to cheat the system way too many times but it's worth a shot.
Your main solution is to make sure that your computer and account is secure so people can't steal your AD.
That or provide a bit more information on what else could have caused your loss of AD. I am no expert and have absolutely no tools to look into the details of any person's accounts but I have been around the block quite a few times and this is, IMO, a case of theft unless you have some further information about the matter?
EDIT due to your post - Securing your computer is still imperative!
If your computer is insecure due to spyware of some sort your items on other games or worse yet your actual real life information (bank accounts and such) could also be at risk.
guess ill just have to wait for elder scrolls maybe i wont get robbed there though i doubt it stuff like this almost always happens to me i get robbed or kicked out of my account due to a change in security or something happens
just know that i dont blame you and this was a good game
also thank you for answering me even if it wasnt much help
If you lose your items in any MMO due to a loss of security it almost always falls under that clause.
As such, protecting your account is very important. The information is out there. There are plenty of people in the world who take great pride in helping others improve their computer security who will gladly help so take advantage and improve your account security.
If this keeps happening to you it is happening for a reason! Only you can keep your computer secure.
If you don't take some steps to improve your computer and account security nothing will ever change...
EDIT - And again, send a message to support. You never know they might give you something.
Words of Wisdom from Albert Einstein:
"The definition of insanity is repeating the same action and expecting a different result."
I don't agree with this statement, or at least that is to say this has not been my experience. I have several friends who have had their accounts compromised over the years on various MMOs, and they've never had their items not returned.
Remember that account security is still subject to compromise despite attempts to keep it secure. Same goes for e-mail, Twitter, FB, etc. Hacks can happen even when all reasonable measures have been taken. Don't assume this is the user's fault.
Fidelis ad Mortem
Loyal to Death
http://loyaltodeath.enjin.com
If stuff like this "always" happens to you, then I should think you'd want to take a very hard look at your own information security behaviors.
Neverwinter Census 2017
All posts pending disapproval by Cecilia
Unfortunately I have to disagree with this. Many MMOs replace items.
The difference seems to be between ftp and sub mmos. In a ftp environment (where accounts are free to make) the companies in charge seem far less likely to replace stuff. Sub games generally have a more solid track of who 'owns' an account and where the items went. I'm not arguing for sub over ftp. Both systems have pros and cons. This is just a situation where sub is favored.
What? Priorities man, secure your computer and account. No matter how you feel about Neverwinter you need to figure out how you lost control of your account. To make sure it doesn't happen to anything else. If they got access to your accounts its likely one of several things:
1. You may have something nasty on your computer.
2. You may have used the same account or password on another site/game.
3. You may have logged in from someone else's computer with something nasty on it.
4. You may have logged into a fake webiste.
The main thing is to figure out how it happened. And stop it from happening again. If they got your Neverwinter account today, what makes you think it won't happen to any other game you log into?
It would already seem to be a pattern with him.
Perhaps if he followed the advice offered now, in his previous game, he would not of had issue here. I don't hold out much hope that he will fare better in ESO.
Even if it was the user's fault his or her items should be restored. I've never played a MMO (and I've played many) that WOULDN'T replace gear or gold in case of a "hack attack". It definitely isn't the norm as ambisinisterr is trying to make it out to be.
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