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Forums > Home› Neverwinter Discussion › Bug Reports (PC)
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Server Issues???

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    cheesegromitcheesegromit Member Posts: 540 Arc User
    edited June 2013
    I've been experiencing horrifiic server performance this afternoon with frequent 'server not responding' messages and extreme lag at times. This is new as of today, the first time I've played the game post patch, I've not had any issues with the game previously.

    Edit: Things seem to be back to normal now. Whether it helped or now I disabled on demand patching and restarted the launcher, this prompted a 1.9GB patch and all seems fine since this installed.
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    godlesscoyotegodlesscoyote Member Posts: 10 Arc User
    edited June 2013
    having this same problem as well. gateway and game login.
  • Options
    vandruvandru Member Posts: 5 Arc User
    edited June 2013
    Game has become unstable since that update on 14/6/13. My game was very stable prior to this update but now I received a Server Not Responding then subsequent boot from the game every now and then. It is not consistent and can happen during map transition or when just walking along and fighting goons.
  • Options
    thebestjoethebestjoe Member Posts: 15 Arc User
    edited June 2013
    thebestjoe wrote: »
    Was fine yesterday but sucks today. Pretty sure this is a PWE issue... Been playing with no problems for long time until today. I will post my stats in a little bit but pretty sure it is useless.

    Edit: So far seems to only be a problem in dungeons.

    Edit: Ok take that back it is happening everywhere....

    I am very disappointed, I Was looking forward to trying out the new NERFS to all my characters too......

    Maybe I am missing it but I do not see a problem here?

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 4 ms 2 ms 9 ms 192.168.1.1
    2 41 ms 15 ms 36 ms 74-130-48-1.dhcp.insightbb.com [74.130.48.1]
    3 13 ms 12 ms 13 ms 74-128-16-241.dhcp.insightbb.com [74.128.16.241]
    4 14 ms 15 ms 16 ms tge0-14-0-3.lsvmkyzo-ccr01.mwrtn.rr.com [65.29.25.190]
    5 26 ms 31 ms 21 ms network-065-189-140-162.mwrtn.rr.com [65.189.140.162]
    6 43 ms 39 ms 38 ms ae-4-0.cr0.chi30.tbone.rr.com [66.109.6.68]
    7 31 ms 35 ms 34 ms ae-0-0.cr0.chi10.tbone.rr.com [66.109.6.20]
    8 33 ms 31 ms 30 ms ae0.pr1.chi10.tbone.rr.com [107.14.17.192]
    9 69 ms 77 ms 73 ms te0-3-0-27.ccr21.ord03.atlas.cogentco.com [154.54.11.145]
    10 82 ms 81 ms 78 ms be2004.mpd22.ord01.atlas.cogentco.com [154.54.5.9]
    11 106 ms 67 ms * te0-7-0-32.ccr21.bos01.atlas.cogentco.com [154.54.45.218]
    12 116 ms 206 ms 277 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    13 72 ms 72 ms 73 ms 38.111.40.114
    14 89 ms * 90 ms 208.95.185.41

    Trace complete.

    ping 208.95.185.41

    Pinging 208.95.185.41 with 32 bytes of data:
    Reply from 208.95.185.41: bytes=32 time=67ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=78ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=67ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=75ms TTL=47

    Ping statistics for 208.95.185.41:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 67ms, Maximum = 78ms, Average = 71ms

    Any news about a fix, this is still happening, maybe not as but but still enough to annoy the hell out of you!
  • Options
    tyonytyony Member, Neverwinter Beta Users Posts: 0 Arc User
    edited June 2013
    It's taking like 5min to load my character and when I finally get into the game, I kept lagging and rubberbanding.
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    wahrmaguswahrmagus Member Posts: 0 Arc User
    edited June 2013
    can't connect grrrrr
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    scannjerscannjer Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 85
    edited June 2013
    killerella wrote: »
    Wow! That's terrible. You have 1700MS of jitter plus some packet loss and overall high latency.

    Here's how you can tell where the bad part of the network is for you:
    When your are in peak hours and have the peak problem, use your tracroute (tracert) to get the list of numbers you will need to ping, each for about 30 seconds or until you establish a problem exists.

    1) ping the last ip address to verify the issue exists: ping -t 208.95.185.41

    2) now work down the list 1 hop at a time and see what you have: ping -t 38.11.40.114

    3) continue down the list until you no longer see the issue: ping -t 68.48.4.22

    4) once you find where the bad ping stops, you will know where on your IP route that the problem lives.

    Most likely you will only need to go backwards 1 or 2 hops. Once you find the culprit it helps you to know exactly who to contact with the problem, and you also have some proof to show them, because 90% of the time they will say they have no problems, because they only look at a very high level. If you post your findings here, it may also prove helpful to the Cryptic team to isolate a bad carrier.

    Thanks for the info mate :) Will keep it in mind if something like this happen again!

    I took does trace routes last night when the problem begins... and the highest numbers was always at "208.95.185.41"

    I did send does to Cryptic last night and today... I did not had a single lag spike after 12 day's of suffering :) I guess they did something to fix my problem!
  • Options
    ladysakotaladysakota Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited June 2013
    I'll add myself to this new drama,

    Even though I'm Australia I've had no major problems with Neverwinter since closed beta. Last night though I had my first major spike in lag, and even today. Good thing about it, it was quite funny seeing npcs teleport around like some new fancy control wizards.
  • Options
    marauder3dmarauder3d Member Posts: 2 Arc User
    edited June 2013
    So, same Problem here in Germany...first,Ping goes up to 1000 and then "Server not responding" -message is shown...

    Traceroute:

    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41]
  • Options
    marauder3dmarauder3d Member Posts: 2 Arc User
    edited June 2013
    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41]
  • Options
    droidengineer303droidengineer303 Member Posts: 1 Arc User
    edited June 2013
    cheesegromit wrote: »
    Edit: Things seem to be back to normal now. Whether it helped or now I disabled on demand patching and restarted the launcher, this prompted a 1.9GB patch and all seems fine since this installed.

    I've been trying to patch up for the past 7.5 hours and barely get 30-50k received before it just idles out until I quit/restart and get 30K more, etc. I did what cheesegromit did and disabled on-demand patching and got 250MB received within 2-3minutes. Granted, it did change what was left of my patch upgrade from 780MB to a 2875MB patch download, but it's at least downloading now and patching has resumed to normal so far. Something definitely seems wonky with the on-demand patching service.
  • Options
    precociousoneprecociousone Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 0 Arc User
    edited June 2013
    ok this might be a silly question but I'm in Virginia and my tracert doesn't go up to Boston which seems the easiest it goes over to the midwest getting timed out in Phonenix so I'm wondering if some of the servers are on East Coast and some on West Coast and if so which are the East Coast servers. (I had thought it was one big server ?)

    I've been having problems for over a week. At first I thought it was my internet losing connection because it worked fine later on the same day, but it started happening more and more often i got the time out message and I was frozen until I got logged out. The last week I've hardly been able to stay in game at all just a few seconds to a couple of minutes mostly. I sent a ticket in and was told it was going to be sent to tech support but then soon after I got another reply saying they assumed it was now fixed. I have told them it wasn't fixed but I've heard nothing since.

    I've tried restarting my computer, router, modem. Flushed DNS, updated firmware on my router, uninstalled and reinstalled the game, reinstalled the patcher, set options to disable on demand patching, fast launch, patch via proxy, safe mode. I've tried altering settings to higher my framerate, set my router to prioritise Neverwinter, talked nicely to it, shouted at it, threatened it, promised it all good things. Nothing works.

    When I get kicked out of game I often lose my internet connection completely so I can't even use a browser, nothing else on the network loses internet connection, not my husbands computer, my phone, my kindle etc they are all connected to the internet with no interuption in service. I can play other games without this problem.

    I'm on Comcast ISP

    Tracing route to patchserver.crypticstudio.com [184.168.221.85]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms CREEPYNEIGHBOR []
    2 12 ms 19 ms 12 ms 96.120.80.1
    3 12 ms 11 ms 7 ms xe-11-1-0-32767-sur01.lynchburg.va.richmond.comc
    ast.net [69.139.186.221]
    4 12 ms 17 ms 18 ms xe-9-1-1-0-ar02.staplesmllrd.va.richmond.comcast
    .net [68.85.214.117]
    5 28 ms 35 ms 28 ms pos-0-7-0-0-cr01.charlotte.nc.ibone.comcast.net
    [68.86.91.153]
    6 38 ms 35 ms 35 ms pos-3-9-0-0-cr01.56marietta.ga.ibone.comcast.net
    [68.86.89.17]
    7 31 ms 27 ms 31 ms te-3-2.car1.Atlanta2.Level3.net [4.71.252.5]
    8 92 ms 83 ms 81 ms vlan51.ebr1.Atlanta2.Level3.net [4.69.150.62]
    9 79 ms 88 ms 90 ms ae-63-63.ebr3.Atlanta2.Level3.net [4.69.148.241]

    10 83 ms 85 ms 88 ms ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
    11 85 ms 80 ms 89 ms ae-63-63.csw1.Dallas1.Level3.net [4.69.151.133]

    12 109 ms 87 ms 79 ms ae-61-61.ebr1.Dallas1.Level3.net [4.69.151.126]

    13 111 ms 199 ms 100 ms ae-1-8.bar1.Phoenix1.Level3.net [4.69.133.29]
    14 98 ms 83 ms 99 ms THE-GO-DADD.bar1.Phoenix1.Level3.net [4.53.104.2
    ]
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    Ok i'm an idiot just realised I typed crypticstudio without an s in my tracert duh... Probably trying to find the old coh servers :D ... doing it correctly it goes via cogentco with the highest ms time being just 49ms however I still get booted from the game the same as before
  • Options
    ririnfulririnful Member Posts: 10 Arc User
    edited June 2013
    well im having lag everywhere in game, need a lot of time killing enemy since the new patch

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.2.1
    2 75 ms 26 ms 31 ms 180.251.224.1
    3 302 ms 21 ms 18 ms 193.subnet125-160-11.speedy.telkom.net.id [125.160.11.193]
    4 133 ms 20 ms 16 ms 61.94.114.105
    5 41 ms 39 ms 40 ms 226.128.240.180.telin.sg [180.240.128.226]
    6 333 ms 98 ms 98 ms 225.128.240.180.telin.sg [180.240.128.225]
    7 48 ms 60 ms 43 ms 14.190.240.180.telin.sg [180.240.190.14]
    8 46 ms 37 ms 51 ms 86.190.240.180.telin.sg [180.240.190.86]
    9 313 ms 245 ms 258 ms te0-7-0-11.ccr22.lax04.atlas.cogentco.com [38.104.211.69]
    10 334 ms 307 ms 447 ms be2022.mpd22.lax01.atlas.cogentco.com [154.54.88.1]
    11 268 ms 405 ms 309 ms te0-2-0-5.ccr22.iah01.atlas.cogentco.com [154.54.27.18]
    12 290 ms 311 ms 302 ms te0-2-0-7.ccr22.atl01.atlas.cogentco.com [66.28.4.89]
    13 285 ms 466 ms 332 ms te0-1-0-6.ccr22.dca01.atlas.cogentco.com [154.54.7.210]
    14 305 ms 284 ms 372 ms te0-7-0-8.ccr22.jfk02.atlas.cogentco.com [154.54.41.14]
    15 295 ms 334 ms 306 ms te0-6-0-1.ccr22.bos01.atlas.cogentco.com [154.54.44.54]
    16 309 ms 474 ms 490 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    17 413 ms 306 ms 377 ms 38.111.40.114
    18 322 ms 419 ms 403 ms 208.95.185.41

    Trace complete


    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Admin>ping 208.95.185.41

    Pinging 208.95.185.41 with 32 bytes of data:

    Reply from 208.95.185.41: bytes=32 time=367ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=1121ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=395ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=321ms TTL=47

    Ping statistics for 208.95.185.41:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 321ms, Maximum = 1121ms, Average = 551ms
  • Options
    wolfrat14wolfrat14 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 184 Bounty Hunter
    edited June 2013
    I am now constantly getting the user message 'connection to login server timed out'.

    Please advise.
  • Options
    wolfrat14wolfrat14 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 184 Bounty Hunter
    edited June 2013
    Cannot connect to the login server; please advise.
  • Options
    hollowlegs91hollowlegs91 Member Posts: 1 Arc User
    edited June 2013
    ISP: Sky

    keeps on saying server not responding then booting me out of the game every 10-30 mins

    tracert:

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 5 ms 3 ms SkyRouter.Home [192.168.0.1]
    2 126 ms 24 ms 25 ms 5adca0fe.bb.sky.com [_._._._]
    3 * * * Request timed out.
    4 48 ms 42 ms 39 ms 02780992.bb.sky.com [2.120.9.146]
    5 41 ms 39 ms 38 ms 027808eb.bb.sky.com [2.120.8.235]
    6 36 ms 36 ms 36 ms ae1.lon80.ip4.tinet.net [77.67.65.173]
    7 109 ms 166 ms 109 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    8 112 ms 112 ms 111 ms internap-gw.ip4.tinet.net [77.67.77.54]
    9 111 ms 111 ms 112 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    10 117 ms 109 ms 121 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    11 110 ms 110 ms 109 ms 208.95.185.41

    ping:

    Pinging 208.95.185.41 with 32 bytes of data:
    Reply from 208.95.185.41: bytes=32 time=170ms TTL=54
    Reply from 208.95.185.41: bytes=32 time=108ms TTL=54
    Reply from 208.95.185.41: bytes=32 time=110ms TTL=54
    Reply from 208.95.185.41: bytes=32 time=109ms TTL=54

    Ping statistics for 208.95.185.41:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 108ms, Maximum = 170ms, Average = 124ms
  • Options
    wolfrat14wolfrat14 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 184 Bounty Hunter
    edited June 2013
    Cannot connect to login server when going to Change Character; please advise.

    This problem has something to do with your new 'Change Character' option, because when i use the old '/gotocharacterselect' and let the Log Out timer count all the way to zero I have no problem. It does not try to 'Connect the Login Server' (which is failing 50% of the time at least), it simply says 'Retrieving Character List'.

    Please correct this issue.
  • Options
    boxingdudeboxingdude Member Posts: 0 Arc User
    edited June 2013
    both my characters are stuck in teleport. it says patching1 files at the top left and then the server stops responding. it is a major issue. one 46 lvl and the other character (which i created because the 1st one got stuck) is 34 lvl. i love this game but i cant play because of this stupid bug. what should i do?
  • Options
    boxingdudeboxingdude Member Posts: 0 Arc User
    edited June 2013
    both my characters are stuck in teleport. it says patching1 files at the top left and then the server stops responding. it is a major issue. one 46 lvl and the other character (which i created because the 1st one got stuck) is 34 lvl. i love this game but i cant play because of this stupid bug. what should i do?
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