Thanks, although I would have said not receiving items in the founders pack such as the reset spec relic in each missing is quite SNAD. as in you are prompted to pay 20pound? for either char respeccing when it is sposed to be free. I would have thought that was SNAD?
But aye thanks for reply
Yeah, read SNAD very carefully. And yes, even if you didn't get an e-item, you're going the "dispute" route. So, that means asking for a refund from PWE first.
aye that seems to be the other problem though. We all know PWE doesn't reply.
My friend has requested a refund from the 15th ofmay through e-mail- in game and over the 2 phone lines but impossible to get in touch. At what stage do you stop accepting this and actually do anything about it.
There so little info out there about what to do in the limbo of waiting that you get so stressed
Well if that's the case I'd run, not walk, to the nearest attourney. That would constitute fraud. If they take away something you previously bought, which is what they are doing by disabling your account which provided you the access tot he service/product you purchased, and did so without you violating anything in the license of terms of use -- FRAUD.
Did you ever read TOS and EULA? Take some time and do so.
Yeah. Well, if they don't give me my account back after this is settled with Neverwinter. I will chargeback every single purchase i have ever bought from Perfect World International.
Going back some years, this might not be possible, but eh, I will think of something lol
But lets hope it doesn't come to that.
Sure you can. Just make sure it was within last 45 days, otherwise its gone.
Thanks, although I would have said not receiving items in the founders pack such as the reset spec relic in each missing is quite SNAD. as in you are prompted to pay 20pound? for either char respeccing when it is sposed to be free. I would have thought that was SNAD?
But aye thanks for reply
Only your FIRST character was supposed to get free respec. Its what it states in founder pack description.
Ok. Well, first of all, your reason for the dispute is not a valid reason. It's not even SNAD. Second, your friend is attempting to activate paypal purchase protection (which does not apply).
Simply put: Request a refund through PWE first, and be VERY clear in how the game is currently SNAD. Then, if there isn't a timely resolution, go through the paypal dispute center, and follow the steps there.
Yeah the first thing Paypal will ask is if you have contacted the vendor and what answer you got. But all these "You get your money in 24h" have got to be for payments through bank or cc because any chargeback through Paypal will take you at least a week (and I am talking about a physical good that 2 weeks after they said they'd deliver was still not even in their stock...)
But if you really bought the Funders pack like a day before the exploit (or little more) you should really start by asking PWE a refund
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mutharexMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
Actually in most cases, unless consumer rights are infringed upon, ToS holds up in legal proceedings. In this case, PWE lumping all it's games under one service and denying you said service upon a chargeback does not infringe upon consumer rights.
The reasoning (AFAIK) is that you are (from the point of view of the vendor) committing fraud against them (by purchasing a service and later on when you're bored recalling the charges), so they don't want to have any business with you any more
Something like that
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mutharexMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
It gets a bit tricky. Credit Cards and Paypal will tend to honour a customer's chargeback first, then sort it out with the company unless that account has a history of repeated chargebacks.
By PWE's terms however (and the agreement made with them) it is probably a fraudulent chargeback, and so they will treat it as such by not dealing with that customer again. You have broken the agreement you made with them, and so they will make the fairly safe assumption that you could not honestly make another agreement. That is not a matter of whether the agreement is legally binding, it is that you are no longer trusted to keep the terms you agreed to since you have failed to in the past.
Its just as they can ban hackers and exploiters because they broke the agreement in the same way, despite the hacking or exploiting not (in most cases) being technically illegal.
Remember that by that agreement, they can terminate your subscriptions at any time, for any reason or for no reason.
Whether it is because their lawyers advise them that accepting money from an entity that has legally disputed previous payments would put them in murky legal waters, or because they feel like it. They are simply choosing to no longer have dealings with you in the way that any other company can.
If you go through them for a refund, they will suspend your account for the duration of the proceedings for both their protection and yours, but they may reinstate it after the matter has been resolved.
Actually in most cases, unless consumer rights are infringed upon, ToS holds up in legal proceedings. In this case, PWE lumping all it's games under one service and denying you said service upon a chargeback does not infringe upon consumer rights.
Depends which country this is happening in. TOS cant violate the laws of the country in which business is done. If people are smart, they are creating a different account for different games they wish to play. This way any misunderstanding doesnt get them tossed out of every single game they play with no refunds on all purchases.
Depends which country this is happening in. TOS cant violate the laws of the country in which business is done. If people are smart, they are creating a different account for different games they wish to play. This way any misunderstanding doesnt get them tossed out of every single game they play with no refunds on all purchases.
very smart guy...
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gishankMember, Neverwinter Beta Users, Neverwinter Hero UsersPosts: 0Arc User
Blizzard's Diablo 3 have some problems at launch.
It gives refund if people ask for it.
As a number of people purchased on the basis of the statement by official PWE representatives that there would be no wipes/rollbacks, then it certainly is a valid reason. Afterall, it can be seen as misleading (false advertisement) a customer in order to acquire a sale.
PS;
Having discovered PWE tried to pull a fast one and charged me a fixed value after hot-swapping it in the checkout process, (I agreed to pay $199.99 NOT 189.99 euros, which as you can guess is significantly less when currency converted even if you decided to include EU or UK tax) I've opted to proceed and get a refund.
So many people are saying they did it over paypall. We all know paypall doesn't return any money for online items and flat out refuse to escalate to a refund.
And credit card companies say 30days minimum time before you can proceed with anything. So are people just lying then or is there something I have missed
Enlighten me!
You contact your credit card company, tell them that there is fraudulent activity on your credit card that you did not make a few of the purchases, aka the ones you made with PW. They will assume your credit card information was stolen and somebody used it online. They will cancel your current credit card, give you a new one, give you credit for the amount that was claimed to have been fraudulent. It will take 30 days for them to investigate, which means they just notify PW that they will not be paying them because the charge was fraudulent. PW will dispute, but not win because they won't go to court with the credit card company. Your CC company sends you a letter that you have to sign and that's it. If you do this too often, you will be sued for fraud. If it's your first time doing it, they cannot prove that you were the one who made the purchase.
Credit Card companies don't give a **** about companies like PW. They only care about keeping you as a customer. I personally have not done this because even if I spent 300 bux on this game and quit today, the 300 bux kept me entertained and was cheaper than going bar hopping.
Depends which country this is happening in. TOS cant violate the laws of the country in which business is done. If people are smart, they are creating a different account for different games they wish to play. This way any misunderstanding doesnt get them tossed out of every single game they play with no refunds on all purchases.
And pay with different cards registered under different persons as well?
Comments
Yeah, read SNAD very carefully. And yes, even if you didn't get an e-item, you're going the "dispute" route. So, that means asking for a refund from PWE first.
My friend has requested a refund from the 15th ofmay through e-mail- in game and over the 2 phone lines but impossible to get in touch. At what stage do you stop accepting this and actually do anything about it.
There so little info out there about what to do in the limbo of waiting that you get so stressed
Not really, its just a company protecting itself from customers who pay first and think later. Did you ever read TOS and EULA? Take some time and do so.
Don't believe everything you see on the internet
1 am sure people did indeed chargeback yes, I however doubt as many peopleclaim they did... actually did
Sure you can. Just make sure it was within last 45 days, otherwise its gone.
Only your FIRST character was supposed to get free respec. Its what it states in founder pack description.
Blizzard's Diablo 3 have some problems at launch.
It gives refund if people ask for it.
Yeah the first thing Paypal will ask is if you have contacted the vendor and what answer you got. But all these "You get your money in 24h" have got to be for payments through bank or cc because any chargeback through Paypal will take you at least a week (and I am talking about a physical good that 2 weeks after they said they'd deliver was still not even in their stock...)
But if you really bought the Funders pack like a day before the exploit (or little more) you should really start by asking PWE a refund
No, it goes straight to your account count.
The reasoning (AFAIK) is that you are (from the point of view of the vendor) committing fraud against them (by purchasing a service and later on when you're bored recalling the charges), so they don't want to have any business with you any more
Something like that
Well, you couldn't even play single player for a few days, now that's a bit more..extreme
I mean, single player ffs....
By PWE's terms however (and the agreement made with them) it is probably a fraudulent chargeback, and so they will treat it as such by not dealing with that customer again. You have broken the agreement you made with them, and so they will make the fairly safe assumption that you could not honestly make another agreement. That is not a matter of whether the agreement is legally binding, it is that you are no longer trusted to keep the terms you agreed to since you have failed to in the past.
Its just as they can ban hackers and exploiters because they broke the agreement in the same way, despite the hacking or exploiting not (in most cases) being technically illegal.
Remember that by that agreement, they can terminate your subscriptions at any time, for any reason or for no reason.
Whether it is because their lawyers advise them that accepting money from an entity that has legally disputed previous payments would put them in murky legal waters, or because they feel like it. They are simply choosing to no longer have dealings with you in the way that any other company can.
If you go through them for a refund, they will suspend your account for the duration of the proceedings for both their protection and yours, but they may reinstate it after the matter has been resolved.
Depends which country this is happening in. TOS cant violate the laws of the country in which business is done. If people are smart, they are creating a different account for different games they wish to play. This way any misunderstanding doesnt get them tossed out of every single game they play with no refunds on all purchases.
very smart guy...
As a number of people purchased on the basis of the statement by official PWE representatives that there would be no wipes/rollbacks, then it certainly is a valid reason. Afterall, it can be seen as misleading (false advertisement) a customer in order to acquire a sale.
PS;
Having discovered PWE tried to pull a fast one and charged me a fixed value after hot-swapping it in the checkout process, (I agreed to pay $199.99 NOT 189.99 euros, which as you can guess is significantly less when currency converted even if you decided to include EU or UK tax) I've opted to proceed and get a refund.
You contact your credit card company, tell them that there is fraudulent activity on your credit card that you did not make a few of the purchases, aka the ones you made with PW. They will assume your credit card information was stolen and somebody used it online. They will cancel your current credit card, give you a new one, give you credit for the amount that was claimed to have been fraudulent. It will take 30 days for them to investigate, which means they just notify PW that they will not be paying them because the charge was fraudulent. PW will dispute, but not win because they won't go to court with the credit card company. Your CC company sends you a letter that you have to sign and that's it. If you do this too often, you will be sued for fraud. If it's your first time doing it, they cannot prove that you were the one who made the purchase.
Credit Card companies don't give a **** about companies like PW. They only care about keeping you as a customer. I personally have not done this because even if I spent 300 bux on this game and quit today, the 300 bux kept me entertained and was cheaper than going bar hopping.
Win Win then.
I mean who cares.. that is the point. People want their money back and wantto move on from this disaster and Cryptic. That is the friggin point.
Ban my account. Blacklist my credit card from future purchases. Blocklist the entire subnet my IP is in. These people don't care. That is the point.
Well, as we can clearly see from this thread, they do care and ohh they do care a big one.
Not happening you are way way too much entertainment for most of us.