I have never been so disgusted with this game. I enjoy spending large amount of times playing, but there are times when your gambling/RNG really make me want never see this game again even despite the enjoyable people that play.
My birthday was recent and I decided what the hey I spend a large amount of time playing this game and decided to go ahead and spend $150 and buy 3 of the 50key/coalward pack. I have to say this is this worst case of customer abuse I have ever seen. Gambling should be illegal in every game. When hard earned money is spent there should be adequate compensation. After 150 lockboxes I did not get a single Minsc or either mount option. I did not even get a single R10 enchantment. The best things I got were 200 mount tokens 130 companion tokens and 8900 trade bars. Honestly money better spent would have been flat trading in $150 on AD at the exchange at least i'd feel like i was helping other players.
I believe Cryptic needs to take a serious look at lockboxes. They have made some decent changes but these lockboxes are the worst. I do not feel cryptic is doing any favors or justice to those who spend real money. And maybe there need to be further looking at moving away form lockboxes and do more to encourage people to buy zen and sell for AD to help clear that back log. You have already taken steps for this by removing a lot of old services you could just buy with zen, start looking at lock boxes the same way, maybe remove keys from Zen and make them AD only, put a daily limit on how many can be bought and if you want to buy keys you can sell zen for the AD to get them or just clue into the fact that you are better off selling zen to AD farmers than buying a gambling key.
You have already made ward use have an escalating chance at getting a guaranteed result, you need to be doing this for lockboxes. Or would you like to see a list of realistic things people can do with their money other than give it Neverwinter.
Do something about this horrible RNG fest with lock boxes. I want to feel like you get something, it would have been nice to at least gotten a couple of mincs. In fact after 150 boxes i'd expect that if i didn't have 2- 3 mincs at least 1 of the mount options, rather than a hoard of enchantments that will barely fetch 30k AD. There was a time when you could sell lockbox contents to nearly recoup your expense of the key but any more its feeling like cryptic is telling people $1000 every quarter from paying players or go elsewhere.