Zen Promo Not Giving The Items As Advertised

sriram#1646
sriram#1646 Member Posts: 71 Arc User
Todays Zen Promo is not giving us the Items

Comments

  • savitar#1148
    savitar#1148 Member Posts: 10 Arc User
    edited September 2020
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    Post edited by savitar#1148 on
  • nitocris83
    nitocris83 Member, Cryptic Developer, Administrator Posts: 4,307 Community Manager
    Hi @sriram#1646 Please submit a ticket to support if you have not done so!
  • plasticbat
    plasticbat Member, NW M9 Playtest Posts: 10,460 Arc User

    Todays Zen Promo is not giving us the Items

    I assume you checked the reward claim agent.
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • modestmouse75
    modestmouse75 Member Posts: 61 Arc User
    I also assume you clicked the money amount that took you to the correct page to purchase the package?

    https://www.arcgames.com/en/games/neverwinter/news/detail/11477793-zen-bundles!
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    OP:MisfitMouse
  • plasticbat
    plasticbat Member, NW M9 Playtest Posts: 10,460 Arc User
    edited September 2020

    I also assume you clicked the money amount that took you to the correct page to purchase the package?

    https://www.arcgames.com/en/games/neverwinter/news/detail/11477793-zen-bundles!

    I never buy Zen but the $150.00 link send me to a page to get "15000 Neverwinter Zen & Legendary Mount Choice Pack". Click "Add to cart" send me to verify my account. I did not go further but I take that I will be able to purchase after that. And the other amounts go to their right page. In addition, it appears OP bought it already.
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • sriram#1646
    sriram#1646 Member Posts: 71 Arc User
    > @nitocris83 said:
    > Hi @sriram#1646 Please submit a ticket to support if you have not done so!

    I have submitted the Ticket and Got refund for this.
  • dragonfoe1959
    dragonfoe1959 Member Posts: 2 Arc User
    ok, I will submit a ticket then
  • ochocolasx
    ochocolasx Member Posts: 8 Arc User
    I bought today at 2:20 pm local time, 5000 zens and nothing the prizes so I put the ticket to establish that I also have the problem
  • ruckus42069#4940
    ruckus42069#4940 Member Posts: 2 Arc User
    Purchased the 49 dollar package from the Microsoft store and was not able to claim anything other then the zen
  • kemnimtarkas
    kemnimtarkas Member Posts: 831 Arc User
    I can buy multiple copies of the $5 promotion, but so far only allowed to buy 1 instance of the $20 promotion. When I try to buy the $20 pack again - the window that pops says I didn't order anything. I've already picked up the Leg. Insignia in-game, but still no dice.
  • kreatyve
    kreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,539 Community Moderator
    If you have purchased the bundle and not received the item you were supposed to, please file a ticket with customer support.
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