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New Zen Pakets a Bad Joke for Old Players
geno82
Member Posts: 80 Arc User
Hello,
i´ve seen on the Account from my Bro in Zenshop the Dragonborn Paket ... same Price as the old Paket ... but with a Mount and a Companion ... i´ve reclaimed on my Account the Paket (i have the Old Paketr for Dollars from Mod3), and nothing ... no mount no Dragon Ioun Stone.... AND i cant Buy the New Paket ... i dont see the Paket in ZenShop ... I have ALLE Old Pakets and i cant buy the new Pakets... The New Pakets have all more Stuff (20.000 Zen Paket now 6000 Zen... Same stuff and extra gimmiks)... Neverwinter Hero Paket... Feywild Paket all have new Extra Stuff (25Wards etc) and we cant Buy the New paket ... In Dragonborn Paket the Dragon Mount And Dragon Ioun Stone is reclaimable for all alts... i havent the Chance to obtain this Paket .... Cryptic what u say?
i´ve seen on the Account from my Bro in Zenshop the Dragonborn Paket ... same Price as the old Paket ... but with a Mount and a Companion ... i´ve reclaimed on my Account the Paket (i have the Old Paketr for Dollars from Mod3), and nothing ... no mount no Dragon Ioun Stone.... AND i cant Buy the New Paket ... i dont see the Paket in ZenShop ... I have ALLE Old Pakets and i cant buy the new Pakets... The New Pakets have all more Stuff (20.000 Zen Paket now 6000 Zen... Same stuff and extra gimmiks)... Neverwinter Hero Paket... Feywild Paket all have new Extra Stuff (25Wards etc) and we cant Buy the New paket ... In Dragonborn Paket the Dragon Mount And Dragon Ioun Stone is reclaimable for all alts... i havent the Chance to obtain this Paket .... Cryptic what u say?
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Comments
Also don't forget the improved discount coupons from invoking bags or drops, and that the next ZEN Charge Promotion Event isn't to far away either. Some new players might even wait for the "Cyber Monday"/"Black Friday" sales to get those packs.
Next stop the return of upgraded Class Packs, at half price and with account-wide epic companions?
Anyway, at the very least any buyer of the old packs should have received the improved account-wide content, when they released the new upgraded packs into the shop.
It's rather comical that "vet." players have to fight tooth and nail for getting something around here, while new players are practially drowned in gifts... not sure how the persons in charge can't see how this is going to bite them in the behind on the long run?
We ran Epic Lair of Lostmauth, I was suspicious when we nearly wiped at the two iron scorpions, but the final dragon... wow. I was tanking and the dps was tiny, meaning that the slightest mistake would knock a toon into the lava and kerput, or the falling blocks could knock toons off the little island if the player wasnt paying attention, or some of the one shots be killing toons.
We wiped three times with the first group - NO heals whatsoever, the "healer" left ... we got drag down to like 10% but too many mistakes...
I get in another toon from reinforcements - decent enough DPS... team wiped with drag at 50% health... our "main" DPS decides we dont have enough DPS and leaves, another toon leaves.
I call in reinforcements and switch to DPS and job is done.
Its hard to explain via text some of the dungeons and boss mobs, such as Valindras red lines and ghosty things, but it does make sense to try and avoid those big red splats and stuff...
But giving new players il 8k stuff doesnt always have a great outcome
I mean I got it primarily for account wide bag..
SO if they give you a mount now, who cares, if they removed the bag, if they give both a bag and a mount.. well meh but whatever honestly, I have enough account wide mounts, but do they give 25 pwards PER toon? or just once.. I mean nice and all, but not groundbreaking.
They did rename the Hero of the North pack and drop the price (FInally) for those who absolutely want or need to have the Renegade/Menzo Drow race. Still no updated class packs though.
An example
Mcs sell u a lifetime vip card for unlimited big macs
Two days later u best friend buy, the same card and gain lifetime unlimited softdrinks on top ... It's ok... It's a new version but than step two.
When u think HAMSTER I wish the same card u go to mcs an say I wish to buy the same card as my friend .. But mcs say to you
No way customer u have the lifetime card u can't buy the new version muhahahaha ..
U understand what the problem is? Not the new Paket alone the problem is when u have the old u can't buy the new Paket with the new account wide stuff. I am a collector and this is not fair .. Old Paket not updatet and no chance to gain the new Paket ..
Other games do somethings like this; they combined or add to the older packs as the older packs lose value over time and to entice newer players to buy them they have to add items to the pack to get newer players to buy the packs. This is nothing new in the realm of MMO games that are constantly trying to get new customers to spend money.
If the devs want me to spend money, allow me to buy account wide legendary mounts. I would buy at minimum 4 of them right off the bat and yet Cryptic does not want my money.
The new one is Drogonborn Race pack which is not available for those who already have Dragonborn Legend pack.
Some players may want them.
If it costs the same and we already purchased it, they should make it retroactive.
> Well jeepers, that does sound a bit out of whack.. why cannot they add these items into old legendary pack for us? I mean its probably not that worthwhile, but still, you know.
>
> Some players may want them.
>
> If it costs the same and we already purchased it, they should make it retroactive.
Or give us the chance to gain a upgrade maybe for 1500 zen when u have the old Paket u can buy a upgrade to the new Paket
and well 25 pwards are next to nothing , I would still use them up once anyways
> well the comp is pretty worthless, i would take the drake mount for fun though
>
> and well 25 pwards are next to nothing , I would still use them up once anyways
I think u don't understand the problem . The problem is we have no chance to obtain the new Paket .. It's all about the principle
> No i understand, I am also asking they they add it, its just simply they probably wont and will ignore this request.. but who knows, every once in awhile they might surprise us.
Yea our Pakets name is legendary dragonborn Paket... Maybe cryptic adds a legendary dragon mound to the Paket hahaha and a legendary ambush drake lol
Attention it's sacarsm.. A gift from me for cryptic a buck filled with sacarsm . Bon Appetit
Well, unless you make it a practice to rip your current customers off, of course. Then they stop spending altogether, and tell potential new customers not to spend anything either.
Before someone starts complaining about my suggestion not being "fair" or what ever - they're going to hand out Runic Bags of Holding and a load of other good stuff to every single new character for the next 2 months... i really doubt that upgrading the old packs to the new ones is going to break the game.
It doesn't really bother me too greatly although I think the right solution is to allow people to purchase a heavily discounted pack if they already owned the old pack.
Just being handed the new items because you bought the old pack 6 months ago just strikes such a level of entitlement. I own the dragonborn pack but I don't think I would make a claim on the new items just because I bought a pack 2 years ago. A discount on the new pack would be something I would look at.
This is the equivalent of buying a base model car and then the following year they redesign the vehicle and add more features to the base model. You wouldn't expect to be able to go in to the dealership and say "I bought this same car last year but it didn't have heated seats in that model. I want you to give me heated seats at no charge since it's the same base package."
The only rational argument here is, "What makes sense for Cryptic to do, as a business entity who wants to encourage its' customers to spend more money and recommend their product to other people?".
Does it make sense to annoy and aggravate your existing customers? Does it make sense to encourage people to not buy something because, hey, if they update it, you are locked out? Does it make sense to try to cater to people who haven't already spent money with you rather than the people who already have?
Here is a typical quote from the sort of business advice sites that people pay money to in order to learn how to improve their profitability:
"For many of us - especially those in service businesses - our existing and previous customers are vital for three reasons:
1. They have already bought from us, so providing they had a good experience, they might buy from us again. We also know that getting a new customer is much more expensive than selling to an existing customer, so by continuing to sell to them, we are really saving ourselves some money.
2. They can give us invaluable feedback on how we did. Was our service good enough? Did we delight them or were we 'just ok'. Did our product meet their expectations? Was it good value for money? And so on.
3. They continue to save us money because they should be our major source of referrals and new business. So through them, we get access to new clients who already know about us and have a positive opinion of what we do.
Most clients I meet are not leveraging their existing customer database, and by not doing so, are losing out on a cost effective source of potential new business."
(Source: Megan Tough, https://www.businessknowhow.com; italics mine)
TL;DR: If you aren't treating your existing clients well, you are basically throwing money away.