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refinement is a broken, bugged, glitched, MESS

mikal#9243 mikal Member Posts: 203 Arc User
Okay so now im caught in an infinite loop with my control wizard trying to refine an artifact neck piece. I need 2.5k refinement points to be able to refine blue into purple. I put the points in and press refine, i hear the refinement noise but nothing happens. After bushing the button 20 times i still have no response. I log out and back in and what do you know? Same problem. This is a joke, these problems were nowhere near as bad under the old system, why did you try to fix what wasn't broken? Now my artifact piece is eternally blue because refinement is broken
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  • mikal#9243 mikal Member Posts: 203 Arc User
    Brief update. Logging out, dashboarding and switching games...then logging back in appears to fix the issue. Am i expected to do this every time the game bugs out?
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator

    Brief update. Logging out, dashboarding and switching games...then logging back in appears to fix the issue. Am i expected to do this every time the game bugs out?

    Probably not? Your report of this is the first time I'm hearing of this particular issue. It could have been an isolated incident. Out of curiosity, when was the last time you did a hard reboot of your Xbox?
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  • mikal#9243 mikal Member Posts: 203 Arc User
    > @kreatyve said:
    > Brief update. Logging out, dashboarding and switching games...then logging back in appears to fix the issue. Am i expected to do this every time the game bugs out?
    >
    > Probably not? Your report of this is the first time I'm hearing of this particular issue. It could have been an isolated incident. Out of curiosity, when was the last time you did a hard reboot of your Xbox?

    I hard rebooted about 3 days ago. Next time this happens i will get video for you because its annoying. The game acknowledges that i have the points and enough refining stones. If i hit refine the screen doesnt change but i hear the refinement noise. Then the game highlights the wards box, so i insert a ward thinking maybe it will fix the issue but no. Constant loop until i dashboard or switch off the console.
  • ravnazrael1ravnazrael1 Member Posts: 36 Arc User
    Same thing happened to me on ps4 with an artifact
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    I will make sure to forward this thread so they can investigate. Maybe they broke something with the patch yesterday. :(
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
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  • mikal#9243 mikal Member Posts: 203 Arc User
    > @kreatyve said:
    > I will make sure to forward this thread so they can investigate. Maybe they broke something with the patch yesterday. :(

    Very much appreciated. Hopefully its a minor issue with an easy explanation and fix
  • mikal#9243 mikal Member Posts: 203 Arc User
    > @ravnazrael1 said:
    > Same thing happened to me on ps4 with an artifact

    Did you manage to fix this issue? I havent found a way outside of dashboarding
  • tripsofthrymrtripsofthrymr Member, Neverwinter Moderator, NW M9 Playtest Posts: 1,624 Community Moderator
    I've occasionally seen this on PC when my WiFi is flaky. Do you experience any in-game lag or other signs of bad connectivity to the server when this happens?
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  • mikal#9243 mikal Member Posts: 203 Arc User
    > @tripsofthrymr said:
    > I've occasionally seen this on PC when my WiFi is flaky. Do you experience any in-game lag or other signs of bad connectivity to the server when this happens?

    Admittedly once in a while i do get server disconnects but it doesnt match up with the refinement issues. It is very possible that its a connectivity issue at my end though.
  • heraldfayez#8520 heraldfayez Member Posts: 227 Arc User
    actully i don't think you are only one facing the problem me and some of my guildmates also had the problem after yesterday
  • mikal#9243 mikal Member Posts: 203 Arc User
    Are any of you also having an issue with celestial coins where is says you dont have enough with potions and coffers?
  • mlswolf#8120 mlswolf Member Posts: 4 Arc User
    Having similar issue on xbox one, on artifacts. Won't let me upgrade to next level. Logging out once and rebooting game worked once, now happening again and rebooting not fixing it
  • nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498 Cryptic Developer
    I'm escalating this to the team.
  • nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498 Cryptic Developer
    Ok, got an update on this!

    We recently fixed the issue where player's refinement points were being used up without actually refining. Unfortunately the UI portion of that issue stayed in place so that's why players are seeing that weird "it's not refining" state. We are working on this but in the meantime, exiting the refinement interface/window and entering it again should remove the issue for the duration of the time you are in the game. You shouldn't have to log out of the game entirely to resolve this.
  • mikal#9243 mikal Member Posts: 203 Arc User
    > @nitocris83 said:
    > Ok, got an update on this!
    >
    > We recently fixed the issue where player's refinement points were being used up without actually refining. Unfortunately the UI portion of that issue stayed in place so that's why players are seeing that weird "it's not refining" state. We are working on this but in the meantime, exiting the refinement interface/window and entering it again should remove the issue for the duration of the time you are in the game. You shouldn't have to log out of the game entirely to resolve this.

    Thankyou very much for looking into this and responding. Unfortunately logging out of the game entirely has been the only effective workaround when this problem arises. It isn't a regular occurance but an extremely annoying one to say the least.

    In the meantime i will test my connection more and see if any issues are at my side, but now i see many other people sharing the same complaint.
  • mikal#9243 mikal Member Posts: 203 Arc User
    > @mlswolf#8120 said:
    > Having similar issue on xbox one, on artifacts. Won't let me upgrade to next level. Logging out once and rebooting game worked once, now happening again and rebooting not fixing it

    I think all we can really do is wait it out for the game devs to put out a fix ): i feel your pain though
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  • ukbeefukbeef Member Posts: 18 Arc User
    Having the same issue too. NOTHING works to fix this either. Posted it.
  • herkamerr#6327 herkamerr Member Posts: 16 Arc User
    Still having this same issue as others.
  • mikal#9243 mikal Member Posts: 203 Arc User
    > @herkamerr#6327 said:
    > Still having this same issue as others.

    Have you found any kind of fix even if its only temporary?
  • herkamerr#6327 herkamerr Member Posts: 16 Arc User

    > @herkamerr#6327 said:

    > Still having this same issue as others.



    Have you found any kind of fix even if its only temporary?

    Nope I can't get it to work at all.

  • mdarkangel#4696 mdarkangel Member Posts: 442 Arc User
    I've encountered this when attempting to max refine an item. My fix, refine to a lower rank then max refine. If it happens on the max rank, knock off a point or two, refine, then refine the final points.

    A little time consuming, but less hassle.
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator

    I've encountered this when attempting to max refine an item. My fix, refine to a lower rank then max refine. If it happens on the max rank, knock off a point or two, refine, then refine the final points.



    A little time consuming, but less hassle.

    Yeah, this has been working for me as well.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
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  • mikal#9243 mikal Member Posts: 203 Arc User
    I hope some kind of fix for this issue comes soon cos i've had to hold off on refining for the time being.
  • w1ckc1tyw1ckc1ty Member Posts: 8 Arc User
    This issue has been going on way to long!I’m stuck with multiple artifacts and gear unable to upgrade. I sent in a ticket and they replied wth a wiki link on refining artifacts lmao. I won’t even start wth the tong BS!
  • herkamerr#6327 herkamerr Member Posts: 16 Arc User
    Still having this issue for months now. Nothing works all the time, sometimes I get lucky and can refine to max but why the hell can't I just be able to refine everytime!
  • herkamerr#6327 herkamerr Member Posts: 16 Arc User
    We just had a patch and I still have issues refining items. Is this ever going to get fixed?
  • miasmatmiasmat Member, Cryptic Developer Posts: 318 Cryptic Developer
    Anyone still having trouble, please send me the character name and item you're having trouble with.
  • herkamerr#6327 herkamerr Member Posts: 16 Arc User
    It is not just one of my toons or 1 type of item. I have trouble on a few guys, maybe all if I tried to refine on all, with weapons, artifacts and artifact armor.
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