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Forums > Home› Neverwinter Game Support› Peer to Peer Tech Forum

Arc update not working

drartwhodentdrartwhodent Member, NW M9 Playtest Posts: 305 Arc User
edited July 2017 in Peer to Peer Tech Forum
It stops at different times.
I see 21,586 of 25,374 and get 'encountered an error, please try again'
Then I see 21,454 of 25,374
Then:
16,056
21,586
15,667
21,454
16,056
21,454
15,667
21,915
16,128
21,586 of 25,374
and 'error encountered, please try again'

Anyone else? Luckily I know how to run the game launcher without Arc, but I do like to keep up to date on Arc News and such.
Any ideas or (helpful!) suggestions?
I tried running Repair Arc and that keeps failing also.
DON'T
PANIC!

Comments

  • obsiddiaobsiddia Member, NW M9 Playtest Posts: 1,025 Arc User
    Same problem. Repair ARC gets same error.
    It is unfortunate that many players won't know
    how to bypass ARC = Lost play time / revenue.
    Did you really think anyone could steal the power of the god of thieves?
  • drartwhodentdrartwhodent Member, NW M9 Playtest Posts: 305 Arc User
    Note to Cryptic....
    Arc is where I buy my zen. No Arc equals no zen purchases by me.
    Please fix this.
    DON'T
    PANIC!
  • drartwhodentdrartwhodent Member, NW M9 Playtest Posts: 305 Arc User
    Fixed.
    Not entirely sure if it was you (Cryptic) or because Windows just updated, but it (Arc) downloaded 49215k and updated fine just now.
    DON'T
    PANIC!
  • sadie#4348 sadie
    sadie#4348
         Member Posts: 5 Arc User
    I got the exact same thing now, any help out there please?
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited August 2017
    Glad it fixed itself for you. To answer your question though on running the launcher without ARC, just go find the "Neverwinter.exe" executable in the installation directory, make a shortcut to it and pin it wherever you like. Then, instead of loading ARC, just click that shortcut.

    If the ARC Updater keeps causing this issue, first try opening Task Manager and closing all running tasks for ARC. Then reload ARC. If that doesn't resolve it, you may wish to contact Support directly.
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • sadie#4348 sadie
    sadie#4348
         Member Posts: 5 Arc User
    Thank you Zebular, I'm playing without loading Arc now :)
  • alysethalyseth Member Posts: 8 Arc User
    I am getting the same thing an Error 36. I hope they fix this soon.
  • sadie#4348 sadie
    sadie#4348
         Member Posts: 5 Arc User
    Well it never got fixed so I uninstalled Arc and I play the game without it now
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    If it's Error 36, rebooting your computer will resolve that one.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
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  • drartwhodentdrartwhodent Member, NW M9 Playtest Posts: 305 Arc User
    After I posted this, it seemed like every other arc update worked and every other one failed.
    Until now.
    There was an update of 15k or so that just kept failing and now it says 34k or so and also keeps failing.
    I am not sure what is going on.
    DON'T
    PANIC!
  • aprilslayer18aprilslayer18 Member Posts: 1 New User
    I am trying to download the game for the first time. It got about halfway done downloading before all progress halted. It took me longer to realize it wasn't downloading than I'd like to admit... now it just says "patching" but gives no progress report/timeline, so I assume it is not even downloading anymore... Help?
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