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PWE / Cryptic official announcments on twitter / facebook
micky1p00
Member, NW M9 Playtest Posts: 3,594 Arc User
It's been quite a few times now that official announcement or updates are made on twitter and or facebook, but not on the forums. Please post any gameplay relevant updates first and foremost on the official platform which is the forums.
I think it's not appropriate from the PWE community management to assume everyone have facebook / twitter accounts that they want to use for the game purposes. We do all have ARC accounts to play the game and access the forums, and this should be the common platform.
Thank you for the updates, but it will be great to take the one step more, and few minutes and post on the forums at the news section.
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Mod Note: edited out links and reference to moderated material. Mobile code is broken, so mod note didn't appear initially.
I think it's not appropriate from the PWE community management to assume everyone have facebook / twitter accounts that they want to use for the game purposes. We do all have ARC accounts to play the game and access the forums, and this should be the common platform.
Thank you for the updates, but it will be great to take the one step more, and few minutes and post on the forums at the news section.
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Mod Note: edited out links and reference to moderated material. Mobile code is broken, so mod note didn't appear initially.
Post edited by zebular on
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Updates should be made on the forums and then you can post a link on social media. Why you wouldn't want to drive traffic to your website boggles me.
But I get it, it's hard to coordinate communication channels. So at least there should be public-accessible links to the announcements placed on the forums. Neither twitter nor facebook require an account to view public pages / tweets, so at least links to any official communication should be posted on the forums.
/100% agree
> Completely agree.
>
> But I get it, it's hard to coordinate communication channels. So at least there should be public-accessible links to the announcements placed on the forums. Neither twitter nor facebook require an account to view public pages / tweets, so at least links to any official communication should be posted on the forums.
I don't understand why it's so difficult type a url in your browser and use their search function to find Neverwinter's account. Just posting in this thread takes more time. I could understand if you had some sort of principled stance against using social media but saying you don't have time or that it's difficult to find the infoon social media is ridiculous.
They use twitter and facebook because they can update them quickly, they're seen by more people, and their posts don't get buried as easily.
Frankly people complaining about this sound like old people yelling at kids to get off their lawn.
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I only use one single link http://www.arcgames.com/en/forums/neverwinter/#/discussions
Why I need to bookmark 3,4 or how many and check those. It takes a minute to post on the forums. Exactly the same text. If they want to notification on facebook, twitter, snapchat, instagram or even open NW tinder account, why not, it's a service for those that use those platforms but please don't ask me to follow them to get updates.
To say that users should have to go to 3 different sites/apps and hope they find the info they want is bad business. Mind you, I do go to twitter and use the site. I refuse to go on facebook and that's my preference. I'm not advocating that they don't use all mediums. Just that the information MATCHES. It's kind of part of the job when you're marketing to people.
To me, it's as simple as this is the hub and where news should be posted. If the servers are down, a post goes up on forums, a tweet goes out, a fb update gets posted. You don't pick and choose where you update people today.
The forums aren't the hub though. For any given game the players that check the forums are a single digit percentage of the player population. I'd say you're lucky if that's at 5%. And they're the more dedicated players. So you're basically saying that the players that spend the most amount of time playing the game are going through some sort of arduous trial by having to checking twitter every month or so when the servers go on the fritz. Oh the horror.
Sometimes stuff does get posted to the forums. Other times twitter. Who even knows about facebook.
It sounds like you don't care that there isn't a clearly defined and consistent communication channel. That's fine, you're entitled to your opinion.
To me (and others in this thread, apparently) that's not fine. It is frustrating that I have to check multiple places to see the whole picture. It's frustrating that in order to comment I'd need to sign up for additional social media accounts (which I am against and don't use, FWIW).
Playing the game gives me a forum account, and the forum has a section dedicated to news / announcements. I think that makes it the most sensible place to put official communications (and discuss / comment / add context to them). If they also want to broadcast from twitter or facebook, that's great but those should be in addition to the forums.
In my opinion, it doesn't matter that most players don't visit the forums, these forums are the official platform for the game and the most sensible place to put official communication. I think that the goal shouldn't be solely to maximize message reach, but instead to make it really easy to know what official communication has taken place about a particular issue. That necessitates a clearly defined and consistent communication channel.
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But yes, if it were used consistently, such a centralized Content Delivery System would perfectly address the complaint in this thread.
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However I also know this is basically the future. I waged this war years ago with other game companies when they started encouraging me to make tweeter accounts and fudgebook accounts.
The issue is dedicated game forums and websites are on their way out. It's easier for them to reach large amounts of people by posting to twitter and facebook.
Should it be on the main page? Sure. But again you are not the first people to fight this. I had a decade head start on you all and my war ended miserably. I feel for you.
I truly wish social media of all forms were wiped off this planet. When I read the book The Circle I said "Damn straight Mercer!" to everything he said and gritted my teeth while reading the brainwashed nonsense of the main character. However, like Mercer, I accepted defeat 10 years ago. This isn't a fight worth fighting. Social media will always get more love going forward from EVERY game company.
Zebulars idea of a linked news system is excellent and would make total sense and be consistent.
I understand that these forums may not be the first place people check anymore but it still makes sense that updates and news be posted in them as well as social media channels.
Why should they make your life easier and miss out the opportunity to make money?
We are already hooked and lost our right to be treated with kindness!
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