test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› News & Announcements

Maintenance Extended for Console 4/11- COMPLETE

nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498 Cryptic Developer
edited April 2017 in News & Announcements
Update 2:48pm
The issue with the Renegade Illusionist Companion is confirmed to be occurring on both Xbox and PS4. Since the fix requires a restart, we will be holding off until next week's maintenance to roll it out.

****


Update 1:39pm
Maintenance has been completed! In order to unlock the game but still investigate some issues, we have disabled the purchase of pre-built characters on Console. In addition, for Xbox (Update: PS4 too) players who link their account to ARC, this will not properly unlock the Renegade Illusionist Companion. We hope to have these issues resolved as quickly as possible.

*****

Update 1pm PT
We have extended the maintenance 30 minutes for some additional QA checks. New unlock ETA is 1:30pm PT.

******

Maintenance has been extended for Neverwinter on Xbox One and PS4 due to certain issues noticed while doing the final QA checks. We are working on addressing these issues before unlocking the builds. Thank you for your patience!
Post edited by nitocris83 on

Comments

  • jthefish22#9039 jthefish22
    jthefish22#9039
         Member Posts: 8 New User
    any updates?
  • nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498 Cryptic Developer
    jthefish22#9039 said:

    any updates?

    They are doing another round of QA checks after having investigated the issues that came up the first time. We'll either unlock at 1pm or provide another update before then if any more news comes in.

    For those curious, the issues they found would have impacted the experience of a number of players, impacted certain purchases (in a bad way for players), and overall hurt the gameplay experience. They were unusual issues so it took a bit to understand what exactly was happening.

  • UnknownUnknown
    This content has been removed.
  • UnknownUnknown
    edited April 2017
    This content has been removed.
  • andytherebel86#2749 andytherebel86
    andytherebel86#2749
         Member Posts: 2 Arc User
    Game Comsole server maintenance should occurs durring the over night hours not during the morning & afternoon hours because it disrupts game consoles gamers game play
  • orb#6141 orb
    orb#6141
         Member Posts: 45 Arc User
    It's always morning/afternoon somewhere. :)
  • wulf#5119 wulf
    wulf#5119
         Member Posts: 20 Arc User
    null
    Except this game is played by people all over the world so you're always going to be disrupting someone. The world doesn't revolve around you.
  • lagwagon27#2071 lagwagon27
    lagwagon27#2071
         Member Posts: 1 New User
    > @nitocris83 Sorry to bother however, I am confused as to when and if i'll be able to play Neverwinter again. On the "Home" screen while attempting to play this a.m. it had stated that maintenance would be finished at 11am. Ok well, it's now 3:35pm (EST) and everytime I try to start the game, it says that it cannot connect to the server and I don't understand. I even went as far as uninstalling and re-installing the game and still the same result. I'll be super upset if I won't get to play anymore and furthermore, i think it would be pretty helpful to gamers that play Neverwinter if ARC would be a little more detailed on their info about updates, additions, maintenance, etc.
  • jthefish22#9039 jthefish22
    jthefish22#9039
         Member Posts: 8 New User
    > @andytherebel86#2749 said:
    > Game Comsole server maintenance should occurs durring the over night hours not during the morning & afternoon hours because it disrupts game consoles gamers game play

    their is always someone going to be playing the game whether its night or day. it could be morning in north america but night in china.
  • ecrana#2080 ecrana
    ecrana#2080
         Member Posts: 1,654 Arc User
    lagwagon27#2071 said:

    On the "Home" screen while attempting to play this a.m. it had stated that maintenance would be finished at 11am. Ok well, it's now 3:35pm (EST)

    Maintenance was extended as it states right at the beginning of this thread and in the subject of the thread. Frustrating? Sure. But the answer was right there for you.
  • mcgwarfacemcgwarface Member Posts: 160 Arc User
    We can wait :) rather it get fixed then login and have no pants on my character
  • devlin#3775 devlin
    devlin#3775
         Member Posts: 142 Arc User
    30 more minutes!

    But ah need mah NW!!!
  • wulf#5119 wulf
    wulf#5119
         Member Posts: 20 Arc User
    On the contrary, I think it'd be fantastic for my character not to have pants
  • nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498 Cryptic Developer
    The build for this new update passed both Sony and Microsoft certification, but that does not guarantee that the launch day data import won't experience some issues. While we had contingency plans for certain issues that may show up, the ones today were unusual in that there seemed to be no rhyme or reason for them so we needed extra time to investigate and come up with either a solution or a backup plan.

    The engineers have been here since before 5am (I was lucky and didn't have to be here until 7am myself) so no one really wants to have to extend maintenance :(
  • ecrana#2080 ecrana
    ecrana#2080
         Member Posts: 1,654 Arc User
    wulf#5119 said:

    On the contrary, I think it'd be fantastic for my character not to have pants

    People actually put pants on their characters???
  • jthefish22#9039 jthefish22
    jthefish22#9039
         Member Posts: 8 New User
    If we cant wear pants than what about armored leggings, are they "pants" or leggings?
  • beckylunaticbeckylunatic Member, NW M9 Playtest Posts: 14,231 Arc User

    Guild Leader - The Lords of Light

    Neverwinter Census 2017

    All posts pending disapproval by Cecilia
  • UnknownUnknown
    This content has been removed.
  • jthefish22#9039 jthefish22
    jthefish22#9039
         Member Posts: 8 New User
    my life is ruined.
  • jthefish22#9039 jthefish22
    jthefish22#9039
         Member Posts: 8 New User
    mine is still loading at retrieving players....... its back..
  • barry#5252 barry
    barry#5252
         Member Posts: 1 Arc User
    Mine says Invalid username or password
This discussion has been closed.