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Forums > Home› Neverwinter Game Support› Peer to Peer Tech Forum

[PC] Can't redeem code through arc client.

mazliemazlie Member Posts: 13 Arc User
in Peer to Peer Tech Forum
Had this code for a pack for neverwinter and it seems to give me the same error anytime I put it in. As far as I can tell there's no other way to redeem codes since I can't find it through the website. I've also tried going to contact support but anytime I log into the support website to make a ticket, I get an error about the website redirecting me too many times.


Comments

  • mazliemazlie Member Posts: 13 Arc User
    Okay well I found the web redeem page and now instead I get an error saying. "The redemption of this code is in progress."
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited March 2017
    Have you done as the first error asks, which is to log into Neverwinter and then re-enter your code? If the error persists after having done so, please then Contact Support.
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  • mazliemazlie Member Posts: 13 Arc User
    I have logged into Neverwinter and tried again. I can't get a hold of support because the page gives me an error anytime I log in to make a ticket.
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    mazlie said:

    I have logged into Neverwinter and tried again. I can't get a hold of support because the page gives me an error anytime I log in to make a ticket.

    You can send an email to support at customerservice@perfectworld.com if you are unable to access the support website.
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