Clicked the free appearance change token in the Zen market and made the "purchase." All appeared to work fine but I never received the token in my inventory. The option in the Zen market disappeared. (I have 2 other accounts and all had the same issue, clicked it, confirmed & no token was ever given).
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If you bought one for Zen, you would also not have any indication you had it unless you accessed the Alteration interface.
Neverwinter Census 2017
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