Crashing every 5-15minutes

carloqt · April 2016

hello everyone.
anyone having issue crashing on desktop every 5-15mins?
i can log in and enter to the game. but it will just crash in a couple of minutes. its unplayable for me now.

i got this problem when mod 9 went up. i got no issues before mod 9.
i think i dont blame my pc hardwares because i got no issues on any other online/offline games, only here in neverwinter.

already tried:
3x reformatted my pc. <--(i was on windows 7 64 bit before mod 9, then formatted it when my client crashes everytime, 2nd reformat going to windows 8.1 64bit. my 3rd format is windows 10 pro 64bit. and still the problem exist lol)
4x redownloaded/reinstalled the game. <-- (dont say my neverwinter files are corrupted, already download the game 4x with that 16gb files lol)
force verify
safe mode
-d3d9
tried using different video cards but still crashing
tried different hard disk (new) same issue
pc overheat? nope. all my pc hardwares are not overheating.
drivers all are updated

all of this but still crashes

my specs:
i5 6400
msi b150 gaming m3
corsair 8gb ddr4
128gb ssd
1tb HDD
msi r9 380 4gb
aerocool strike x 800w

if someone know how to fix it. please me know.. its been 3-4 weeks already that i cant play this game. Thanks.

kreatyve · April 2016

Last time I had the issue with crashing that often, it was due to a corrupt Windows 10 patch. I don't know if that is your issue or not. Is your internet working ok, and just Neverwinter crashing?

Also - please do not bump threads just by typing "bump", as that is considered spamming and will be removed.

carloqt · April 2016

kreatyve said:
Last time I had the issue with crashing that often, it was due to a corrupt Windows 10 patch. I don't know if that is your issue or not. Is your internet working ok, and just Neverwinter crashing?

Also - please do not bump threads just by typing "bump", as that is considered spamming and will be removed.

ok sorry for the bump as i get fustrated for having not to able to play for 4 weeks now. i can manage to get in game but in 2-10mins my client will crash. my internet is working fine. and yes, neverwinter is only the one crashing. other online games and offline games are all running fine. this problem began when mod 9 went up. so i think the problem is in the game.

kreatyve · April 2016

@carloqt I can understand your frustrations, believe me. I don't know what else to suggest that you haven't already tried.

carloqt · April 2016

aw, how come, i only got this problem when mod 9 went up -_- maybe theres a file blocking in the server. when my client crash i get this hogg file errors. but sometimes it will just crash with no errors. just the cryptic box saying "unable to find xpatcher.log".
so i dont know what to say now. im just waiting for miracle to happen every maintenance. and hoping they will fix my problem.

kreatyve · April 2016

How about try deleting all your .hogg files. This will force the game to re-patch. Maybe it will fix it.

carloqt · April 2016

kreatyve said:
How about try deleting all your .hogg files. This will force the game to re-patch. Maybe it will fix it.

i already tried that also. still the same. do you know when will be neverwinter coming to windows 10? might try to download that again. maybe it will fix my problem

Unknown · April 2016

This content has been removed.

carloqt · May 2016

metalldjt said:
i dont know if i am allowed to post it in here.

ok first thing try to use this program to see if you have any software/hardware problems including missmatched drivers.

http://www.resplendence.com/whocrashed

use google if you have any errors showin up there.

you can also try a clean uniinstal of your video card.

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

and also it could be an issue of your permissions

go to Start-> write : change user account and settings and lower that bar to 0 .

you can also try to go to Start -> write : Event Viewer and find how to fix thoser Warnings on GOOGLE.

and also in ur neverwinter files there is a folder with a setup for dx directx_jun2010_redist install that.

alright mate. i already tried the ddu uninstaller. still failed. ill do the other solutions. thanks

semalda226 · May 2016

I have a similar problem with this game and Star Trek Online in where I disconnect from the servers almost every 60 seconds and the more I try to log in the faster it disconnects until I have to reboot my pc just to connect again. And I have tried EVERYTHING that has been suggested online and by support.

carloqt · May 2016

@metaldj

already tried everything. still a failure lol. thanks anyway.

semalda226 · May 2016

Broken game is broken and as far as I can tell it's not gonna get fixed. All this started back in October with that 1 patch and has never been fixed.

krailov · May 2016

OP stated that he had already rebuilt system several times, with different OS, and full downloads of game, so it is nothing in his local files. As that is a hot new rig, I would recommend staying on Win10 (I know, it has other issues, but 10 supports DX12, 7 and 8 do not), so that will give you better compatibility down the track. Just Google "Win 10 privacy" to go through settings to stop Microsoft prying...)

New 6th gen chip has known issue crashing, see this link for info:
http://www.extremetech.com/computing/220953-skylake-bug-causes-intel-chips-to-freeze-in-complex-workloads

So, first check MSI site for BIOS update for your M/B and apply that (hopfully THAT should fix it).

If not, you have not stated if you are using the MSI drivers from the supplied CD, fresh from MSI, or direct from Intel and others, so second, update from MSI website (M/B - chipset, sound, NIC). If still crashing, update from relevant supplier (Google searching for that). Also check mouse/keyboard, if you are using Corsair or whatever for fresh updates from them.

I suspect the game is using something that is specific to CPU/DDR4 that is causing the crash, so unfortunately, until they start testing the game on a new rig and re-write the code, you are probably shafted unless you downgrade your CPU/board/RAM (not likely), or buy a cheap laptop with graphics just to play the game... sorry

carloqt · May 2016

krailov said:
OP stated that he had already rebuilt system several times, with different OS, and full downloads of game, so it is nothing in his local files. As that is a hot new rig, I would recommend staying on Win10 (I know, it has other issues, but 10 supports DX12, 7 and 8 do not), so that will give you better compatibility down the track. Just Google "Win 10 privacy" to go through settings to stop Microsoft prying...)

New 6th gen chip has known issue crashing, see this link for info:
http://www.extremetech.com/computing/220953-skylake-bug-causes-intel-chips-to-freeze-in-complex-workloads

So, first check MSI site for BIOS update for your M/B and apply that (hopfully THAT should fix it).

If not, you have not stated if you are using the MSI drivers from the supplied CD, fresh from MSI, or direct from Intel and others, so second, update from MSI website (M/B - chipset, sound, NIC). If still crashing, update from relevant supplier (Google searching for that). Also check mouse/keyboard, if you are using Corsair or whatever for fresh updates from them.

I suspect the game is using something that is specific to CPU/DDR4 that is causing the crash, so unfortunately, until they start testing the game on a new rig and re-write the code, you are probably shafted unless you downgrade your CPU/board/RAM (not likely), or buy a cheap laptop with graphics just to play the game... sorry

hey mate, my bios is also up to date already. i already tried installing all drivers from cd.. i also tried all drivers from the msi site.

i have read on some forums that 6th gen/ddr4 are causing the crash. but the wierd thing is.. i got no problem since mod 1-8.
so im just waiting here for them to fix it.. i think its already been 7 weeks since i got this problem lol

thanks for the reply mate

krailov · May 2016

Sorry to hear those things did not work. Keep checking the MSI website for BIOS updates, there may be another that is released that may fix your problem. Another thought is to try running up a virtual PC - either Win7 or 8.1 (the game is hardly taxing on your rig - even virtualised!). They support gaming cards in the virtual PCs now as well.

howtogeek.com/196060/beginner-geek-how-to-create-and-use-virtual-machines/

I would recommend the VMware Workstation 12 Pro:
https://vmware.com/products/workstation/
It is expensive (but less than a laptop

), but you can run the free trial to ensure it works for you before you plop any money on it, and you can use it for older games

if you install the 32b version of 7.

carloqt · May 2016

krailov said:
Sorry to hear those things did not work. Keep checking the MSI website for BIOS updates, there may be another that is released that may fix your problem. Another thought is to try running up a virtual PC - either Win7 or 8.1 (the game is hardly taxing on your rig - even virtualised!). They support gaming cards in the virtual PCs now as well.

howtogeek.com/196060/beginner-geek-how-to-create-and-use-virtual-machines/

I would recommend the VMware Workstation 12 Pro:
https://vmware.com/products/workstation/
It is expensive (but less than a laptop ), but you can run the free trial to ensure it works for you before you plop any money on it, and you can use it for older games if you install the 32b version of 7.

alright ill always try to check the updates on my specs. (all our currently updated)
ill let you know if my client got fix.
thanks alot!

blur · May 2016

Your PC is definitelly not the problem, mine is 10 times weaker configuration and i crash 2-3 time per day.
Mod9 gave me problems as well, game is stucking at every new map loading, gets stuck for 30 secs and then loads or logs me out.
When i crash i noticed that game takes a lot of Memory Usage before crashing, it can run with around 700k normally but when it reaches 1mil+ its critical and can crash anytime.
Try reducing your NW window size, make it 20% smaller and check if u still crash. Good luck.

krailov · May 2016

OK, my bad, I should have asked more detailed questions, but when someone has rebuilt their rig 4+ times using different OS, swapped out graphics card, etc. and is crashing within 5 to 15 min, I assume the underlying hardware (M/B, CPU, RAM) as the common thread... especially as 6th gen and DDR4 do have known issues.
Bur, what M/B model, CPU, etc do you have?
Carloqt, are there any error messages in the windows event log (either app or system) around the times of crashing? I know that when I occassionally crash I get a Directx error, or the Cryptic error launcher, are you getting ANY messages re the crash?
If you are up for it, try the 32b version of any of the OS's if you can, just to see if it is a 64b issue...

carloqt · May 2016

krailov said:
OK, my bad, I should have asked more detailed questions, but when someone has rebuilt their rig 4+ times using different OS, swapped out graphics card, etc. and is crashing within 5 to 15 min, I assume the underlying hardware (M/B, CPU, RAM) as the common thread... especially as 6th gen and DDR4 do have known issues.
Bur, what M/B model, CPU, etc do you have?
Carloqt, are there any error messages in the windows event log (either app or system) around the times of crashing? I know that when I occassionally crash I get a Directx error, or the Cryptic error launcher, are you getting ANY messages re the crash?
If you are up for it, try the 32b version of any of the OS's if you can, just to see if it is a 64b issue...

my mobo is msi b150 gaming m3. i5 6400 cpu. 2x 4gb of ram

i always get Application Hang, Dchp-client source. and if i get crashed. the game hangs, i need to kill game on the task manager. then cryptic error will display "ERROR DV: unable to find patchxfer.log"

about the 32bit os.. my friend said to me that i try to install 32bit os.. but my 8gb will be a waste. because 32bit os only supports 4gb of ram right?

hmm well i think ill try it today. gonna update you later. thanks for the effort on replying to my problem

carloqt · May 2016

update: still crashing on win 7 32 bit lol. i really got no chance to fix this crash -_-

krailov · May 2016

OK, thanks for trying that, I have to admit I was pretty sure a 32b version should run it. Before you blow it away to re-install the 64b (you are right, can only access 4GB on 32b), can you grab your D : \Program Files (x86)\Neverwinter_en (or C if you are running it from the SSD). Looking for all the txt files - appinstallconfig, debug, ERRORS,and pcl - any txt files you find.

Do not post them here, but you will need them for your support ticket (you have raised one in ARC support - yes?

).

It would be good to compare against what is happening vs the 64b, but as I am not the game devs, just a computer guy, I know what to grab - I cannot solve the problem though.

On the crashes
If you sit at the character selection screen, will it crash? I usually leave it for hours between playing, no crashing.
Can you get one of your toons in a quiet area like Moonstone mask or Stronghold (lowest activity), and does it crash if you stay there (no moving, no invoking, just look at inventory and such), or are you noticing it crashing only in action (moving, changing maps, battle)?

Try the trial of the virtual PC, I am betting that if you run up a Win7 in VMware Workstation, you should find it does not crash, as it gives the game a different H/W instruction set to use.

carloqt · May 2016

krailov said:
OK, thanks for trying that, I have to admit I was pretty sure a 32b version should run it. Before you blow it away to re-install the 64b (you are right, can only access 4GB on 32b), can you grab your D : \Program Files (x86)\Neverwinter_en (or C if you are running it from the SSD). Looking for all the txt files - appinstallconfig, debug, ERRORS,and pcl - any txt files you find.

Do not post them here, but you will need them for your support ticket (you have raised one in ARC support - yes? ).

It would be good to compare against what is happening vs the 64b, but as I am not the game devs, just a computer guy, I know what to grab - I cannot solve the problem though.

On the crashes
If you sit at the character selection screen, will it crash? I usually leave it for hours between playing, no crashing.
Can you get one of your toons in a quiet area like Moonstone mask or Stronghold (lowest activity), and does it crash if you stay there (no moving, no invoking, just look at inventory and such), or are you noticing it crashing only in action (moving, changing maps, battle)?

Try the trial of the virtual PC, I am betting that if you run up a Win7 in VMware Workstation, you should find it does not crash, as it gives the game a different H/W instruction set to use.

i would say, if my client is staying on my char screen. it wont crash. well i observe it for 1-2hours staying on char screen and it didnt crash. then after i enter the game. for about 5-10mins it will crash again. so there is something wrong inside the game. any ideas mate??

krailov · May 2016

I am fairly certain that your hardware is just too good for the game, but it also means we can play with the settings in the options screen

Please try these 1 at a time, restarting the game (as in logout and exit) after each, and see how long before (if) it crashes, then try the next change (after putting the previous setting back to what it was) - at the Char screen, go into options (don't forget to hit apply after each setting change):

Select the Advanced tab - you will see "Mutli-core rendering" - change it to OFF. Restart game, check
In the Graphics tab, choose Custom - Use Sliders, and slide the CPU slider all the way to the left. Leave Render at full (to the right)
Try both 1 and 2 above
On the Display tab, change to windowed, (not windowed maximized) first with 1, then 2, then both 1 and 2
On the Display tab, try the different Video cards, starting from the bottom of the list (on my system, it is showing 6 options plus Auto)

If you loose track, just hit the "reset to default" in bottom left of options. Hopefully you will stop crashing, or increase the time crashing occurs...

krailov · May 2016

carloqt said:

i always get Application Hang, Dchp-client source. and if i get crashed. the game hangs, i need to kill game on the task manager. then cryptic error will display "ERROR DV: unable to find patchxfer.log"

That is an odd error, as that is a networking related issue. In the Windows Event Log (Application section), what are the details shown with that app hang (you will need to use ctrl+C to copy details after highlighting the text)?

carloqt · May 2016

krailov said:
I am fairly certain that your hardware is just too good for the game, but it also means we can play with the settings in the options screen
Please try these 1 at a time, restarting the game (as in logout and exit) after each, and see how long before (if) it crashes, then try the next change (after putting the previous setting back to what it was) - at the Char screen, go into options (don't forget to hit apply after each setting change):
Select the Advanced tab - you will see "Mutli-core rendering" - change it to OFF. Restart game, check
In the Graphics tab, choose Custom - Use Sliders, and slide the CPU slider all the way to the left. Leave Render at full (to the right)
Try both 1 and 2 above
On the Display tab, change to windowed, (not windowed maximized) first with 1, then 2, then both 1 and 2
On the Display tab, try the different Video cards, starting from the bottom of the list (on my system, it is showing 6 options plus Auto)
If you loose track, just hit the "reset to default" in bottom left of options. Hopefully you will stop crashing, or increase the time crashing occurs...

tried this solution. still crashing

thanks for the effort, i think i will just wait for a patch and hoping for a miracle to fix my client ^^

krailov · May 2016

No probs, I know what it would be like for me to be in the same boat. Hope the miracle arrives soon for you

. If you have not logged a ticket in ARC support, strongly suggest you do so they can get your log files to see what the problem is, otherwise it WILL be a miracle if they fix it

carloqt · May 2016

krailov said:
No probs, I know what it would be like for me to be in the same boat. Hope the miracle arrives soon for you . If you have not logged a ticket in ARC support, strongly suggest you do so they can get your log files to see what the problem is, otherwise it WILL be a miracle if they fix it

didnt send a ticket yet. theres a problem on their website. once i click support. the page isnt working. can you access the support page? can you help me send a ticket? but thats impossible i guess because they neeed my files to check it?

already submitted a tons of crashes on cryptic error though lol

krailov · May 2016

Are you referring to the Arc portal, or the website? I always use the portal, click on the little i (info) button beside the minimise window, you should see support on the drop-down. You are correct, I cannot open one for you, you will have to do that

The crash reports help, but they are likely to send you actual files you can replace and try - hopefully

kalimoucho44 · May 2016

Hello,

I have the same problem, every time I engage fight, the game crash.

I tried with severals computers, and got the same problem.

A friend, in my guild, told me to check my connection with a ping on google, and it appears I have some loss of packets (about 25 to 75%), the neverwinter servers are very "sensitive", and maybe if there was some changes on your phone line, the problem can come from that.

So, try to make a ping on 8.8.8.8 like that :

right click on start menu in windows 10
go to console command (administrative)

enter :

ping 8.8.8.8 -t

let it work during 5 minutes, then control C

you'll see if you have a lot of lost, and "maybe" the cause of the problem.

The only way for me is to move my house, my internet provider doesn't care of the state of the line.

The other way to resolve come from cryptic to performe better servers, but...

Sorry for my bad english, hope I could help you.

carloqt · May 2016

kalimoucho44 said:
Hello,

I have the same problem, every time I engage fight, the game crash.

I tried with severals computers, and got the same problem.

A friend, in my guild, told me to check my connection with a ping on google, and it appears I have some loss of packets (about 25 to 75%), the neverwinter servers are very "sensitive", and maybe if there was some changes on your phone line, the problem can come from that.

So, try to make a ping on 8.8.8.8 like that :

right click on start menu in windows 10
go to console command (administrative)

enter :

ping 8.8.8.8 -t

let it work during 5 minutes, then control C

you'll see if you have a lot of lost, and "maybe" the cause of the problem.

The only way for me is to move my house, my internet provider doesn't care of the state of the line.

The other way to resolve come from cryptic to performe better servers, but...

Sorry for my bad english, hope I could help you.

hehe thanks for the reply. i dont have any problems on my internet

yes your right, there must be problems on their servers. i can play any games/online games without a problem except neverwinter lol

krailov · May 2016

Just a thought, but can you 'borrow' someone else's system to see if a crash occurs using a completely different rig? Even a laptop - graphics are likely to be terrible, but it will give an idea of equipment vs server connection crashing. Internet/server is unlikely to be the issue, but if the game receives a malformed packet (through a glitch, whatever), it may cause the game to crash. Normally though, you would loose connection (as in disconnect), not actually crash the game completely...

Crashing every 5-15minutes

Comments

Might is not always right - the powerful sometimes forget that.

Might is not always right - the powerful sometimes forget that.

Might is not always right - the powerful sometimes forget that.

Might is not always right - the powerful sometimes forget that.

Might is not always right - the powerful sometimes forget that.

Might is not always right - the powerful sometimes forget that.

Might is not always right - the powerful sometimes forget that.

Might is not always right - the powerful sometimes forget that.

Might is not always right - the powerful sometimes forget that.