Official Feedback Thread: Match System

trythree · February 2016

Greetings Adventurers!
As part of this preview build, we’re releasing a whole new Match Server! The Match Server will replace the old Queue Server and at the same time provide many new features players have been waiting for, i.e. Large Group Queuing. Players will now be able to queue up with no max group size requirement and participate in contents like Demogorgon and Tiamat as a whole group!

Access
Press ‘K’ to bring up the new Match window and you are good to go!

Features

Large Group Queuing – Players can form a Match Request Group with any numbers of players prior to queuing and queue for any contents that are valid to the group. The same requirements still apply to the new system, i.e. Level, Group Composition, Gear Score, Event, etc.
Private Mode – With a Match Request Group size the same as the queue size, players now have the choice to use private mode instead of normal queues. The group can skip the queuing process and the group composition requirement (i.e. 1 tank 1 healer) and start the instance immediately.
Queue For Multiple Contents – Players can now queue up for multiple contents at the same time and get matched faster!
Auto-Transfer – When players get matched for an instance, there will be a 10 second timer before everyone gets transferred to the instance. There will be no declining the match, and the only way out is abandoning, which will result in leaver penalty for certain contents.

Known Issues

Private Mode: On the bottom right of the Match window there will be a checkbox marked Private. It is used to filter contents that the Match Request Group is valid for in the private mode. It is currently not functioning, but is going to be fixed soon.
Auto-Transfer vs. Accept/Decline – For this preview build, the queuing process will be using Auto-Transfer mode as mentioned above for all contents. However, for M9 launch, there will also be an Accept/Decline mode just like the Queue Server. We will be using Auto-Transfer for casual contents or large group content like Tiamat and Accept/Decline for epic dungeons and PVP to ensure quality gameplay.

Feedback Desired
We are interested in your opinions of the Match window UI and how intuitive/unintuitive the whole queuing process is. In addition, we want to know how you feel about Auto-Transfer, i.e. how you like it or what problems you think it would result in. At last, we of course are eager to know if there is any bug that blocks you from getting into the queue or getting matched.

Type: Bug/Feedback (Please only choose one)
Spec: (Please enter the spec that you are providing feedback for here)
Please use “Bold” face text for the Type & Spec then type your feedback in the body of your post. If you are listing a bug please have this text in RED, if you are posting an opinion or feedback please use BLUE.
(Concise Feedback & Screen Shots are much appreciated)

Examples:

Bug: Match Window UI: Private Mode checkbox not working
I had the checkbox checked, have 3 players in my Match Request Group, queued for a 3 man content, and got a error message “Match Request Group failed to join queue”.

Bug: Match Server: Group never got matched
I have a 4 man Match Request Group queuing that matched every requirement for a 5 man content but never got matched after being in the queue for 30 minutes.

Feedback: Match Window UI: joining a queue feels unintuitive
It feels weird that after checking the content I want to queue for I have to also click the join queue button. It is also hard to tell from the UI if I am actually in queue or not.

beatannier · February 2016

Bug: Returning to instance
Since one left CN to go PE and buy IK, cause on test server we have no vip and get injured, was unable to return to instance in any way. No option gave such ability. Returning/transfering/inviting once inside instance does not work at all.

Bug: Changing leadership
Once we enter instance, other (random? weakier?) party member gets leadership while it should remain to the person who was leader before entering instance.

Feedback: Assistant
It would be nice to add "Assistant" mode so more assistants can also invite, kick and queue.
Useful for a party of 2/3/4 (guild)mates searching for 3/2/1 more random player.

Feedback: Assistant for all
It would be nice to add "Assistant for all" mode so every existing and futher member gain Assistant ability and Leader can still can check/uncheck this option. Useful for guild/friend multiruns with changing members.

warpet · February 2016

could u make mobs I dungeons 2 lvl higher if we use private queue? think this way we would get harder dungeons for veterans and new players should just use public queue

Unknown · February 2016

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adinosii · February 2016

"Allows players to set up queue groups separately from the party they're in."

Yes, I know how this works, but it is confusing. There will be a lot of bewildered players when they try the new system for the first time.

beckylunatic · February 2016

adinosii said:
"Allows players to set up queue groups separately from the party they're in."

Yes, I know how this works, but it is confusing. There will be a lot of bewildered players when they try the new system for the first time.

I have no idea why this is a necessary feature. Why would you queue for anything while partied with someone who didn't want to run that content with you? I guess maybe queueing for PvP and enduring the endless wait (so I hear), you might want to run quests with a friend who doesn't PvP. That's really all I can think of.

But overall, if you are queued and in a party that is not queued, aren't you basically assuming you're going to leave them in the lurch at some point?

aaramis75 · February 2016

BUG: (if I knew how to change colour, I would
- In the available queue, Kessel's is showing as a dungeon instead of a skirmish.
- In the same queue, Shores of Tuern is not listed at all, nor are the no-item level skirmishes (Dread Legion, Master of the Hunt, etc.)

FEEDBACK: (ditto on the colour)
- the ability to select multiple dungeons or skirmishes to queue for is FANTASTIC (and long overdue), thank you - very much needed. However, while they seem to be somewhat arranged in terms of dungeons -> skirmishes -> PvP -> epic trial (eDemo), I feel as though a bit more organization is required.
I hate to say this, but have a look at SWTOR's setup for queues (or FFXIV, which is also similar). Everything is organized under specific categories, and the same could be done here (i.e. DUNGEONS, SKIRMISHES, PVP, etc.) with open/closed drop-downs.

- again, mentioning those other games, they added further incentive to encourage random queues in particular categories by allowing for daily rewards if you did a sort of queue roulette, which could be a very nice addition to NWO. For example, if I enter the dungeons list, and *only* queue for Lostmauth, then I wouldn't earn a daily reward. However, if I selected all dungeons (or perhaps a "random dungeon" button which would instantly queue you for roulette) and completed whichever dungeon I got, then I would have a reward. And there's plenty of ideas for rewards on the forums, from better AD rewards, to refining stone caches (resonance in particular), and so on. You could even add weekly rewards in addition to daily rewards (i.e. complete 3 daily Skirmish rewards in a week and earn +10k AD)

- required item level and group requirements are not instantly visible, and are only there on mouseover. The way it is on live currently seems much more organized. I can instantly see which dungeons are nastier than others, and which I'd like to queue for. Please consider adding these as visible without requiring mouseover.

szejhuludpuchacz · February 2016

aaramis75 said:

- again, mentioning those other games, they added further incentive to encourage random queues in particular categories by allowing for daily rewards if you did a sort of queue roulette, which could be a very nice addition to NWO. For example, if I enter the dungeons list, and *only* queue for Lostmauth, then I wouldn't earn a daily reward. However, if I selected all dungeons (or perhaps a "random dungeon" button which would instantly queue you for roulette) and completed whichever dungeon I got, then I would have a reward.

Speak for yourself. If we want go one dungeon, like elol, why we shouldnt be rewarded from that? Huh? Some people playing limited time and they have to do their dailies. Taking short, fast and most profitable dungeon is way they play.

aaramis75 · February 2016

szejhuludpuchacz said:
Speak for yourself. If we want go one dungeon, like elol, why we shouldnt be rewarded from that? Huh? Some people playing limited time and they have to do their dailies. Taking short, fast and most profitable dungeon is way they play.

I am speaking for myself. I'm also speaking as an MMO veteran who's seen this before in other games over the past 10 years or so, so I can tell you with some certainty what works and what doesn't.

And when one dungeon offers rewards that greatly outweigh those found in other dungeons, there is literally NO incentive to run those other dungeons.

I'm simply offering a way to alleviate that, and get the other zones populated - a daily and/or weekly reward of some sort for doing a kind of "dungeon roulette". That doesn't detract from running eLoL at all; you'd still have your chance at a Horn of Blasting, plus your regular dungeon AD. But you need to encourage people to run the other dungeons too, otherwise what's the point in having them?

demonmonger · February 2016

Some game mechanics work in other games due to the population of players in that game.

klangeddin · February 2016

szejhuludpuchacz said:

aaramis75 said:

- again, mentioning those other games, they added further incentive to encourage random queues in particular categories by allowing for daily rewards if you did a sort of queue roulette, which could be a very nice addition to NWO. For example, if I enter the dungeons list, and *only* queue for Lostmauth, then I wouldn't earn a daily reward. However, if I selected all dungeons (or perhaps a "random dungeon" button which would instantly queue you for roulette) and completed whichever dungeon I got, then I would have a reward.
Speak for yourself. If we want go one dungeon, like elol, why we shouldnt be rewarded from that? Huh? Some people playing limited time and they have to do their dailies. Taking short, fast and most profitable dungeon is way they play.

It's not just you. Everyone and their mom runs eLOL because it's faster and more profitable than running any other tier 1 dungeon equivalent. Adding the random dungeon daily reward could be a step forward to actually do some other content for a change.
If Malabog or Valindra are too long, then they should take a look at them and adjust their length accordingly, it shouldn't even take long, it's just about removing trash packs.

Unknown · February 2016

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polaris1986 · February 2016

Question: how system will identify CW in renegade tree or SW in temptetion? Also question with DD Clerics?

kiraskytower · February 2016

polaris1986 said:
Question: how system will identify CW in renegade tree or SW in temptetion? Also question with DD Clerics?

Why would it care if your CW was a renegade? A renegade CW isn't a healer ... and shouldn't be in a healer slot. A temptation warlock heavily stacked in lifesteal may be able to substitute for a real healer sometimes ... but they are still a long ways in healing and protection from a Cleric or Devotion OP.

polaris1986 · February 2016

but they are still a long ways in healing and protection from a Cleric or Devotion OP.

I dont care they need it. But if we talking about t2 - yes, if we talking about 1800 SW - yes, he cant be a doctor).

Feedback: when you invite someone for party, all queues removes, even if you are a leader.
also when someone from random decline queue - it hasn't any reaction on display, would be good to add some written text "waiting fro another members" and "queue was declined". Now it is written only as a system message.

adinosii · February 2016

Some general feedback on the queue system:

While I absolutely love to be able to select who I play with in 10 or 25-man instances, I am not quite happy with the implementation - in fact I find it needlessly confusing - at least I was really confused at first.

There are two reasons for the confusion.

The first is what was described as "Allows players to set up queue groups separately from the party they're in." Why ? What is the benefit and purpose of this, and how do you think players will react?

The second is the "Private" button, which I consider completely unnecessary. Yes, it does allow me to bypass the restrictions on how the group is composed - so, I can for example run a 5-man dungeon with a 5DC party if I like, but what is the point of that restriction in the first place? Those restrictions make sense for a totally random PuG, but if I show up with a "premade" group wanting to run some content, just let me.

So, basically I propose getting rid of the "Private" button altogether and just do the following:

If I queue up with a full group (3,5,10 or 25 people), just let me run the content with that group - assume we know what we are doing.

If I queue up "solo", apply your group composition rules, and put me into any suitable group.

If I queue up with a "partial" group, say 3 or 4 people for a 5-man dungeon, apply the group composition rules to fill the group if possible - otherwise reject the group. What I mean for example is that if a group of 4 HRs tries to queue up together for something that specifies that one healer and one tank is needed, there is no way that condition can be met with random people, so the queuing of that partial group should be rejected.

With something like this there is no need for the "Private" button or the confusion it causes.

warpet · March 2016

if are there more then 1 person to add in team u cant add them because pressing + icon on their name will not do anything I had problems with this ,solution was to remove ppl waiting to be added and then pressing + icon when there is only one waiting

wildfirede · March 2016

Reading the beta notes i stumbled upon this topic -
as not to spam the same thing here - could you take a look @ http://www.arcgames.com/en/forums/neverwinter/#/discussion/1212759/suggestion-make-private-queueing-possible-for-needed-players

scathias · March 2016

I have epic demogorgon unlocked, and have 3750 ilv but I cannot solo queue for Demogorgon (Master). when i hover over the box to find out why it says that i do not have the epic demo fight unlocked.

Would it be possible to add in the ilv requirement for each dungeon as a column, along with the player and level required. It is a nice thing to be able to see at a glance as well as to sort for quick access. I do see that you placed "master" in the title beside the ilv 2000+ dungeons but that just adding extra confusion. What is a master dungeon? what criteria makes a master dungeon?

adinosii · March 2016

OK, so, the queue system has been revised a bit, but there are some issues.

First, there is the phrase "(Master)" Why? Why not continue calling them "(Epic)"? This is annoying because if you for example click on "Demogorgon (Master)" you get a link to "Greater Demonic Key", and if you click on that, it tals about "Epic Demogorgon" - so, is it "Epic" or is it "Master" - just an annoying inconsistency.

Domination and Gauntlgrym battlegrounds show up on the Public list, but not on the private one.
"Press any key to continue" does not work, and I cannot type the name handle of anyone to invite them into my queue qroup. I just get an endless flood of Unknown Command "Player_forcedropmission", so, basically the new system is broken.

volgera · March 2016

Hey, I decided to have a look at the new matchmaking system tonight and I have a few suggestions that might be nice:

disconnected heroes:
When a player got disconnected, none of the other players were able to remove the player from the party. It might have been that he still had the queue group lead, and it hadn't been passed on. I'm not sure whether this should happen, but in any case, we couldn't remove him so we couldn't get another player in our party.

This leads to the next suggestion:
Can we get an auto-kick for disconnected players who have been disconnected for over 5-10 minutes? This allows for an auto-kick of the player, even when there's high value loot for the designated player on the ground (as other people won't be able to kick the player in question when there's high value loot on the ground). This would also nullify the issue I mentioned above. If the player would only be disconnected for a short amount of time, 5-10 minutes should be plenty to get back into the game and rejoin the party.

also;
for now the new matchmaking system looks awfully confusing for new players. I suggest that some sort of tutorial will be given for new players so they can learn about the matchmaking system, and how a party is different from a queue group.

that's about it from me

I've been loving all this new content from TME a lot! keep up the good work over there~

hawkseer · March 2016

While in a group with a tank op, and ap dc and myself as a cw, we could not stay in que. If we closed out the que window, we would have to go back in and que. Also there was a problem with keeping us in a group while trying to que. While in the public que my team members were able to go into CN however, the que bumped me out of the group and I was not able to join my team. Once they were in I had to re que, during that time I was added to team however, there was no way for me to get into the dungeon, there was no auto adding into the dungeon. After being unable to get to the dungeon the system automatically kicked me out of the group. I had to reque again. I ended up in the group with my original team members. However the same thing happened. I tried to move to their instance, no avail, I tried opening the travel portal and nothing was listed for CN. There was no way for me to get to them. And again the system kicked me out. I requed and I went back to their group and still I could not get to the instance nor to them. After about 20 minutes of not being picked up in que and not being able to get to my team members, I logged out.

kitkathd · March 2016

Of all the things this company has done with this game the new match system has got to be the most broken worthless thing you could have ever implemented. This thing is garbage my 5 year old daughter could have written better code, its been how long now and you guys still haven't fixed it and 90% of the epic dungeons/skirmishes done each day are bypassing it and going private. This is embarassing. Fix it or roll it back please.

deucerider · March 2016

The most serious problem with the new queue implementation is it still doesn't display the accept / decline box for hundreds of users. If you are in a partial public queue (any queue content) and the match pops, nothing is displayed and after the hidden dialog box timesout, these affected users are tossed from the queue - even if they were the queue leader. It makes it impossible to access any queue content with a solo or partial public queue.

This non-display issue is the most game breaking of all the bugs which were introduced in Mod 9's queuing system.

Imagine how a new user must feel, not able to join any queue groups - I bet you that user isn't playing anymore.

Do not believe for one second this has been fixed. The misleading patch notes state the problem was fixed, but that also was a mistake - I guess they were on a roll. Customer support is not helpful in any way with resolving the issue.

Official Feedback Thread: Match System

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