Game crash caused interaction with objects/NPCs to break.

awrex1977 · January 2016

Last night around 10 PM central I started having the same issue (opening doors, interacting with NPCs, etc) on 1 character. After the DDoS, in Blackdagger Ruins (not Drowned Shore), went to enter the Sea Caves (Old Lenn - I think that is the NPC's name - quest), went to door, clicked to enter, game crashed, got a message (I had never seen before) "could not find/load (?) character container" (or something similar to that, should have written it down), logged back in on same character, same issue, Moonstone Mask teleport would not work, basically stuck in Blackdagger Ruins, could still attack/kill mobs, could not interact with anything else.

Logged on to a couple other characters & did not experience any issues.

Seems like I am not alone, zone chat (Blackdagger ruins) last night, reddit, and these forums all describing something similar.

roclobster200 · January 2016

We are having the same issues in Pirates Sky hold right now

zosos · January 2016

Same issue this morning with Blackdagger Ruins. Can't get into Hidden Cove without it crashing. Can't leave BDR & return to Protectors Enclave. Can't interact with NPC's, chest or loot from mobs ( except the loot that can be walked over to pick up ). These are some of the same issues that plagued Perfect World Int. after it's launch & from my sources still plague it even today. So we shall see if the IT team can fix this. (My opinion -- doubtful!!) Did place a ticket in with support on this issue, so guess it becomes a waiting game now.

valdomis · January 2016

same character trapped in blackdagger ruins ,

zosos · January 2016

I took the liberty of also posting on the Xbox forums about this issue. Perhaps if Microsoft or the Xbox Team gets involved this issue will be taken care of quickly. The Xbox post can be found here http://forums.xbox.com/xbox_forums/games/n/neverwinter/f/5308/t/2112712.aspx

Take Care!!!

melissa · January 2016

velosk all morning

ultimatebladerv1 · January 2016

I had this issue in Caer Konig. If you login under a different instance, it should be ok. I'm actually having the same issue right now with a new toon in BDR as well.

EDIT: New discovery. In BDR, if you attempt the Hidden Cove, it'll shut you down in that instance as well. The cove entrance is bugged right now. Abandon that mission from Old Lenn.

kreatyve · January 2016

Can people start listing the instance numbers where these problems are occurring please and thank you?

jonathanleivers1 · January 2016

same problem I am having in Vellosk ...... instance #1, #2, #4

roclobster200 · January 2016

Inst #1 in Pirates Skyhold

kriskyled · January 2016

I have been experiencing this problem as well since yesterday at or around 8 PM. The game is virtually unplayable. I cannot interact with any player controlled looting, doors, instances etc.

The Area that I am having issues with is in Ebon Downs (Xbox One) Instance #3 and #4.

I haven't been able to progress anything other than professions on my characters the last to days, and kill the dragon in Ebon Downs.

bmjmfg · January 2016

Went to the close the crown quest said couldnt load character container and now been stuck here just downloaded the game and it was all going good now this wonder if i should just delete the game not even to level ten and cant do anything else

kriskyled · January 2016

From the guys at @NeverwinterGame twitter: "We're aware of the inability to interact and are looking into it. In the meantime, please submit a ticket to website". [this forum doesn't let me post links]

If you go to Arc Games website and look in support.... scroll to the bottom after selecting 'games' and look for 'Suport Center'. That is how you start their ticket process. I know it is more difficult to find than it really should be compared to other game companies interfaces.

zebular · January 2016

There's a direct link to the Support Center in my signature. Here it is again in-line though: Support Center.

thefiresidecat · January 2016

I'm having this problem in neverdeath with my level 31 paladin. I try to enter the clockwork tomb and it says that it can't transfer the player container or some such thing and then I can't interact with anythign including that door again. other toons are absolutely fine. I turned my console off and back on again and it restored working order as far as being able to interact but as soon as I tried to enter the tomb same error and same problem. currently in instance 11 of never death but this is really wide spread everyone is having the same problem in neverdeath. the chatboard is full of it.

there is a player in ins 10 no one else responded with their instances although others are complaining about it in chat.

I've changed toons and gone back turned off the console and turned it back on a number of times. it's a different instance most of the time but same problem

donager · January 2016

This is quite frustrating. I am relatively new to the game. My GWF is level 33. I really enjoy the concept, but the game simply isn't playable. It's quite disappointing. If this continues, I will probably move on.

thefiresidecat · January 2016

I've been playing for 8 months or so now and this is the first time I've ever seen anything like this happen.

donager · January 2016

> @thefiresidecat said:
> I've been playing for 8 months or so now and this is the first time I've ever seen anything like this happen.

That's good to hear. My initial impression is unfavorable, at best.

s9088 · January 2016

This is starting to become <font color="orange">HAMSTER</font>. Thankfully I haven't spent any real money on it yet.

thefiresidecat · January 2016

there was a few days of hacker attacks that caused massive lagging and server time outs but that's not neverwinters fault. that's some hacker jerks fault.

respawnsuk · January 2016

Stuck in Vellosk, instance 2. Any idea how long a fix will take?

shitzengigles · January 2016

I am having the same issue with my cleric in Blackdagger Ruins. and as well as experienced it with my other characters in other locations. my rouge was hit with it.

muckingfuppet · January 2016

been stuck in pirates skyhold for 24 hours now wish they would pull there fingers out and get this fixed, iv just bought 11,000 zen and can't even use it

morrisao · January 2016

I had this problem last night and ended up giving it a miss for the night. Just tried again now (nearly 20 hours later) and the same thing is still happening. Not at all impressed.

badmrfrostyxxx · January 2016

Looking at the various reports it seems the bug is caused by entering a secondary area or lair from any of the main adventuring zones. The same caused the issue for me, I tried to enter the area for Ancient Treasures and got the "could not find character container" error and was booted back to the main menu. When I logged back in I was in a different instance as a dragon fight was going on, killed him then tried to do Ancient Treasures again - same error and booted. Now I'm stuck and cant interact with anything.

muckingfuppet · January 2016

pirates skyhold instance one

muckingfuppet · January 2016

admin instead of just giving us advice on what we can do why don't you give us an update on what the hell is going on, my gwf that iv just paid 65 pound on zen on is now stuck in pirates skyhold instance one for 24 hours, this isn't a player problem or Internet problem or anything else but your problem it's your game that's doing this to people the same people that have paid hundreds of pounds like me on there characters that now can't be used, don't leave your playing customers in the dark, these are the same people that pay your wage, get it fixed

xephyr · January 2016

when this started it stopped me from being able to invoke.
and I still can't. it will perform the action but will not give rewards. Immediately after I can Invoke again with the same result.

tigion · January 2016

Hopeless I have 3 alts that are bugged can't do anything a bit more info coming from arc would calm everyone down

thefiresidecat · January 2016

xephyr#9567 said:
when this started it stopped me from being able to invoke.

and I still can't. it will perform the action but will not give rewards. Immediately after I can Invoke again with the same result.

that doesn't have to do with this bug. clear out your overstock bag. you should be able to invoke again

iyodah · January 2016

I have found two separate solutions for this problem. If one doesn't work the other should.

1. Exit game (actually quit game) reload the game. Do this 2-3 times and then reboot your Xbox.

2. Change character and log back in (several times) then reboot your Xbox.

Sometimes a combination of the two seems to work.

3. Change character, log back in. Crash the game. Rinse repeat 2-3 times and reboot the Xbox.

Game crash caused interaction with objects/NPCs to break.

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