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[PC] Diagnosing Lag & Ruberbanding

zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
edited October 2015 in Peer to Peer Tech Forum
Well met, everyone!

Alas, if you're here that may mean you are experiencing some lag, rubberbanding, or other connectivity issues in game. This thread is for diagnosing issues with the PC Game's International Servers specifically.

If you're looking to diagnose issues with Russia's or China's game servers, please visit their sites and utilize info they provide, as we have no direct lines of communication with them here.

If you're looking to diagnose issues with XBOX Connectivity, please see (link to come).



When making posts about your connection issues, please remember these key things:
  1. These are not Game Support Forums. Staff may or may not respond here and this forum should never be used as a substitute for actual Game Support. If you feel you need actual Game Support, please file a Support Ticket.
  2. For your own safety and security, when posting your results on the forum (instead of through a Support Ticket), please.... PLEASE remove your IP address from your Tracerts and CrypticNetTests! Posting your own IP Address puts you at risk of malicious users, or worse. If you're unsure what your IP address is, click here so you know which IP address to remove before posting.
  3. Be sure to include the information requested in the section below, "What the Devs Need from You to Fix the Issue." Simply stating that you're having an issue or some other commentary without any technical data will be removed with or without warning.

Information on Latency and Bandwith

What is Latency?
For those unfamiliar with latency (or lag), this is how quickly your computer transfers files to a distant end. In our case, we're looking at how your computer interacts with Cryptic's servers.

Latency is measured in milliseconds (ms). This is directly measuring how long it takes to send/receive data. You want any tests below to have lower values. Think of it like waiting in line at the bank; you don't want to be there all day. Please see this article for more information on latency.


What is Bandwith?
Bandwidth is measured in kilobites per second (KB/sec). You want these values to be high. Think of this as how much stuff you can mail at once. Please see this wiki entry or this article for more information on Bandwith.

Your computer is connected through many other computers to reach Cryptic's servers. Think of it like the Postal Service. Packets of information (just like mail) need to pass through several places (like your local and regional sorting centers). Sometimes a problem can be with a user, sometimes it can be with Cryptic. Before either party blames each other, sometimes the problem is one of these connections between Cryptic's Servers and you.



Diagnosing Lag and Rubberbanding (What to post and/or Send as a Support Ticket)

What the Devs Need from You to Fix the Issue
  1. Tracert test results (see below)
  2. CrypticNetTest results (see below)
  3. Your Internet Service Provider (ISP) or who you purchase internet access from.
  4. Your geographical location. (Not your home address! Country and State/Province will do.)
Test Summary:
We'll run two tests. The first is a called tracert and measures how quickly various connections between Cryptic and you respond. The second is called CrypticNetTest and gauges how much data can be passed at once on various ports.


Test 1: tracert
  1. For Windows, press the Start button
  2. Where it says Search All Files and Programs, type CMD and press ENTER
  3. The first result should be cmd.exe
  4. Right-click on cmd.exe and select Run as Administrator
  5. A black, command-prompt window should appear
  6. From here type the following command:
    tracert patchserver.crypticstudios.com
Good Results:
Values lower than 180 are ideal for playing MMOs (and anything under 100 is outstanding). Higher values usually cause lag and rubber-banding in-game. Report any values above 180ms. Right-click in the Command Prompt Window and select all. Save as a text file (txt).


Test 2: CrypticNetTest
  1. Go to http://download.perfectworld.com/CrypticNetTest.exe and download CrypticNetTest.exe
  2. Right-click on CrypticNetTest.exe and select Run as Administrator
  3. A similar black command prompt will open but it will run the test automatically. You'll see several columns. The ones we're focusing on have KB/sec to the right of a number value.
Good results:
Column 1: ~300-500 KB/sec
Column 2: ~20kb/sec
Column 3: ~300- 500kb/sec

Report the Port Number and which columns are below the average ranges.

CrypticNetTest can be copied by:
  1. Right click on the window title bar
  2. Select Edit then Mark
  3. Highlight the text by holding the left mouse button
  4. Hit enter to copy to the windows clipboard
  5. Paste into notepad or word and save as TXT


Other Things of Note

Sporadic ISP Issue Fix:
The below steps are not guaranteed to work but might help solve some issues with your ISP or Computer's connection.

Renewing your IP Address
  1. Go to Start Menu
  2. Search for cmd
  3. Right-click and "Run as Administrator"
  4. Type the following:
    ipconfig /release
  5. Hit Enter
  6. Now, type the following:
    ipconfig /renew
  7. Hit Enter
  8. Reboot your Computer
Flushing your DNS Cache
  1. Go to Start Menu
  2. Search for cmd
  3. Right-click and "Run as Administrator"
  4. Type the following:
    ipconfig /flushdns
  5. Hit Enter
  6. Reboot your Computer
You may want to do both of these before rebooting your computer.



Power Cycling your Modem(s) & Router(s)
  1. Shut down your PC(s)
  2. Unplug your Modem(s)
  3. Unplug your Router(s)
  4. Wait 60 seconds (this ensures all power is drained)
  5. Plug in your Modem(s)
  6. Wait for it to fully boot up and your signal light is flashing properly
  7. Plug in your Router(s)
  8. Wait for it to fully boot up and your signal lights are flashing properly
  9. Boot up your PC(s)

Final Words:
When posting a problem, be sure to include the Tracert results, the CrypticNetTest results, which ISP you have, and from where you're connecting from. The combination of this information can help if we are trying to find out if a problem may hail from a specific local area or provider.

Lastly, you may remember similar stickies as this one. These have been removed from public view as they contained private information. Please remember to remove your IP Address and any other personally identifying information from your test results before posting them on the forum. Future posts that contain such data will be removed with or without notice.
Post edited by zebular on
«1

Comments

  • bityluzbityluz Member Posts: 3 Arc User
    edited October 2015
    Hello i'm from Argentina, South America. I've got 6mb Fibertel connection with no problems in anything but neverwinter. Being unable to pass the char selection for a few days now. Did the tracet and got this.


    2 * * * Tiempo de espera agotado para esta solicitud.
    3 * * * Tiempo de espera agotado para esta solicitud.
    4 * * * Tiempo de espera agotado para esta solicitud.
    5 * * * Tiempo de espera agotado para esta solicitud.
    6 * * * Tiempo de espera agotado para esta solicitud.
    7 35 ms 38 ms 43 ms 29-166-89-200.fibertel.com.ar [200.89.166.29]
    8 100 ms 149 ms 40 ms 150-165-89-200.fibertel.com.ar [200.89.165.150]

    9 33 ms 35 ms 34 ms 149-165-89-200.fibertel.com.ar [200.89.165.149]

    10 38 ms 33 ms 31 ms 5-165-89-200.fibertel.com.ar [200.89.165.5]
    11 30 ms 43 ms 31 ms 250-165-89-200.fibertel.com.ar [200.89.165.250]

    12 34 ms 36 ms 31 ms xe-1-2-2.ar3.eze1.gblx.net [208.178.244.213]
    13 * * 167 ms po2-30G.ar2.MIA2.gblx.net [67.17.106.162]
    14 162 ms 162 ms 162 ms xe-0-3-0.mia10.ip4.tinet.net [213.200.84.37]
    15 203 ms 200 ms 200 ms xe-2-0-0.bos10.ip4.gtt.net [89.149.182.170]
    16 193 ms 194 ms 197 ms internap-gw.ip4.gtt.net [77.67.77.54]
    17 193 ms 192 ms 193 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    18 * * * Tiempo de espera agotado para esta solicitud.
    19 * * * Tiempo de espera agotado para esta solicitud.
    20 * * * Tiempo de espera agotado para esta solicitud.
    21 * * * Tiempo de espera agotado para esta solicitud.
    22 * * * Tiempo de espera agotado para esta solicitud.
    23 * * * Tiempo de espera agotado para esta solicitud.
    24 * * * Tiempo de espera agotado para esta solicitud.
    25 * * * Tiempo de espera agotado para esta solicitud.
    26 * * * Tiempo de espera agotado para esta solicitud.
    27 * * * Tiempo de espera agotado para esta solicitud.
    28 * * * Tiempo de espera agotado para esta solicitud.
    29 * * * Tiempo de espera agotado para esta solicitud.
    30 * * * Tiempo de espera agotado para esta solicitud.

    Traza completa.

    And the CrypticNetTest came like this O.O


  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited October 2015
    bityluz said:

    Hello i'm from Argentina, South America. I've got 6mb Fibertel connection with no problems in anything but neverwinter. Being unable to pass the char selection for a few days now. Did the tracet and got this.

    16 193 ms 194 ms 197 ms internap-gw.ip4.gtt.net [77.67.77.54]
    17 193 ms 192 ms 193 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]

    Moved your post here as it didn't contain any tech info pointing to the other thread's topic issue.

    Your issue seems to start when you get to these routes and then drops afterwards, which is before you even reach the Cryptic Servers. I'd try the last three "Other Things of Note" listed in this thread's original post and if that doesn't help, then you might want to contact your ISP. However, more than likely you're getting hopped through an area with internet relay our outage issues, which would explain all the ending hops.
  • nalgarocnalgaroc Member Posts: 5 Arc User
    I have noticed that often there are certain zones in game that have horrible lag/rubberbanding and moving to a different zone changes. So today I ran your tests.

    I'm using Comcast in Oregon USA

    icrosoft Windows [Version 10.0.10240]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 10.0.0.1
    2 11 ms 9 ms 11 ms 96.120.60.237
    3 11 ms 9 ms 11 ms xe-10-1-1-0-sur03.beaverton.or.bverton.comcast.net [68.85.242.249]
    4 8 ms 15 ms 10 ms ae-1-0-sur04.beaverton.or.bverton.comcast.net [68.87.216.150]
    5 13 ms 12 ms 9 ms ae-51-0-ar01.troutdale.or.bverton.comcast.net [68.87.216.105]
    6 17 ms 16 ms 19 ms be-33490-cr02.seattle.wa.ibone.comcast.net [68.86.92.217]
    7 16 ms 16 ms 15 ms he-0-12-0-1-pe05.seattle.wa.ibone.comcast.net [68.86.84.66]
    8 30 ms 15 ms 16 ms sea-edge-13.inet.qwest.net [67.135.42.153]
    9 * * * Request timed out.
    10 85 ms 87 ms 85 ms 65.120.117.250
    11 90 ms 87 ms 87 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    12 85 ms 86 ms 84 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    13 90 ms 86 ms 84 ms 198.49.243.250
    14 714 ms 701 ms 534 ms 198.49.243.253
    15 * * * Request timed out.
    16 85 ms 96 ms 87 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    C:\WINDOWS\system32>

    and ... CrypticNetTest gives this same message on each of 10 runs

    contacting nettest server..timed out
    hit return to exit


    I have also noticed that the tracert results are different with game running vs exited game.
  • goldmoon#5670 goldmoon Member Posts: 73 Arc User
    edited October 2015
    C:\Users\XXXXX>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.7.1
    2 30 ms 25 ms 25 ms meb802.ba.optusnet.com.au [198.142.129.53]
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.

    6 83 ms 71 ms 53 ms 198.142.250.185
    7 38 ms 37 ms 39 ms 198.142.139.114
    8 185 ms 138 ms 148 ms 198.142.139.130
    9 336 ms 193 ms 244 ms 203.208.190.193
    10 208 ms * 193 ms 203.208.172.238
    11 245 ms 246 ms 247 ms 206.111.12.77.ptr.us.xo.net [206.111.12.77]
    12 279 ms 280 ms 330 ms 207.88.13.233.ptr.us.xo.net [207.88.13.233]
    13 346 ms 328 ms 361 ms 207.88.12.117.ptr.us.xo.net [207.88.12.117]
    14 327 ms 331 ms 281 ms 207.88.12.150.ptr.us.xo.net [207.88.12.150]
    15 327 ms 277 ms 281 ms te-4-1-0.rar3.miami-fl.us.xo.net [207.88.12.161]

    16 316 ms 276 ms 327 ms 207.88.12.190.ptr.us.xo.net [207.88.12.190]
    17 278 ms 328 ms 277 ms 207.88.12.123.ptr.us.xo.net [207.88.12.123]
    18 331 ms 330 ms 276 ms te-4-1-0.rar3.chicago-il.us.xo.net [207.88.12.21
    ]
    19 328 ms 327 ms 296 ms ae0d0.mcr2.cambridge-ma.us.xo.net [216.156.0.30]

    20 330 ms 332 ms 278 ms 209.117.103.10
    21 277 ms 332 ms 328 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    22 327 ms 327 ms 340 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    23 335 ms * 334 ms 198.49.243.250
    24 1129 ms 973 ms 805 ms 198.49.243.253
    25 * * * Request timed out.
    26 327 ms 331 ms 327 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]


    Trace complete.

    Dont panic about the numbers, connected from Australia Melbourne Optus Network
    The 3 time out(#3,#4,#5) are Melbourne Oputs Nodes, every tracert including such, so just ignore it
    All target network tho Singapore will significant increasing delay, including WoW US, LoL US.

    Normally 300+ Ping is fine for us, even in mod 5 tiamat fight.
    But we got a lot of disconnection and rubberbanding recently.

    Loading map = "Server not responding..."
    Switch character = "Connection to the login server timed out, please try again later", Almost 8 out of 10
    change instance/map = "Disconnected from Server" half chance


    etc.etc..
  • infinitykeyinfinitykey Member Posts: 3 Arc User
    Hello, my wife and I have been having some rubberbanding issues and we are new to Neverwinter. My issues are on my PC and her's are on her laptop. We have run both tests, tracert and crypticnettest, and on both computers (my Windows 7 PC and her Windows 8.1 laptop) we got zero results. I'm not sure how to procede from here but we are having an issue. I am going to do some stability checks on my internet signal however, that still doesn't give me any clear information regarding how my computer and internet are interacting with neverwinter and cryptic servers. Any information regarding how to push through these tests to gain more meaningful information would be helpful. Thanks
  • nomorecernomorecer Member, NW M9 Playtest Posts: 22 Arc User
    C:\Users\xxxx>tracert patchserver.crypticstudios.com

    Rastreando a rota para patchserver.crypticstudios.com [208.95.185.41]
    com no máximo 30 saltos:

    1 1 ms 1 ms 1 ms xx.xx.xx.xx
    2 8 ms 7 ms 7 ms HAMSTER.bsa.gvt.net.br [xx.xx.xx.xx]
    3 7 ms 7 ms 7 ms 179.184.83.79.dynamic.adsl.gvt.net.br [179.184.83.79]
    4 7 ms 7 ms 7 ms gvt-te-0-4-0-2.rc03.bsa.gvt.net.br [179.185.129.212]
    5 14 ms 11 ms 11 ms gvt-te-0-3-0-3.rc01.gna.gvt.net.br [179.185.131.22]
    6 72 ms 44 ms 39 ms gvt-te-0-2-2-0.rc01.bhe.gvt.net.br [177.99.250.45]
    7 28 ms 31 ms 31 ms gvt-te-0-0-0-20.rc01.spo.gvt.net.br [177.99.249.158]
    8 57 ms 34 ms 31 ms gvt-te-0-0-0-3.rt01.spo.gvt.net.br [189.59.249.1]
    9 39 ms 32 ms 55 ms xe-5-3-3.ar4.gru1.gblx.net [64.215.248.49]
    10 132 ms 136 ms 132 ms po3-20G.ar2.MIA2.gblx.net [67.16.139.18]
    11 138 ms 133 ms 135 ms xe-0-3-0.mia10.ip4.tinet.net [213.200.84.37]
    12 157 ms 157 ms 158 ms xe-2-0-0.bos10.ip4.gtt.net [89.149.182.170]
    13 164 ms 164 ms 164 ms internap-gw.ip4.gtt.net [77.67.77.54]
    14 166 ms 167 ms 166 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    15 156 ms 156 ms 156 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    16 158 ms 157 ms 157 ms 198.49.243.250
    17 157 ms 177 ms 170 ms 198.49.243.253
    18 * * * Esgotado o tempo limite do pedido.
    19 160 ms 159 ms 157 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Rastreamento concluído.

    CrypticNetTest

    contacting nettest server..timed out
    hit return to exit

    By the way im playing from PC, not XBOX.
  • erxmon#2408 erxmon Member Posts: 2 Arc User
    edited October 2015
    Hello
    I was beginning to think it has just been me.
    ISP Start.ca

    C:\Windows\system32 tracert 208.95.185.41

    Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms DIR-820L.localdomain [192.168.0.1]
    2 16 ms 15 ms 16 ms 64.140.112.117
    3 17 ms 17 ms 15 ms 216-50-250-117.ftw-02.cvx.algx.net [216.50.250.1
    17]
    4 40 ms 39 ms 39 ms 207.88.13.28.ptr.us.xo.net [207.88.13.28]
    5 49 ms 43 ms 43 ms 207.88.12.105.ptr.us.xo.net [207.88.12.105]
    6 52 ms 41 ms 38 ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26]

    7 41 ms 38 ms 39 ms ae1d0.mcr2.cambridge-ma.us.xo.net [216.156.1.14]

    8 36 ms 36 ms 46 ms 209.117.103.10
    9 40 ms 41 ms 37 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    10 35 ms 56 ms 56 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    11 55 ms 67 ms 41 ms 198.49.243.250
    12 733 ms 620 ms 438 ms 198.49.243.253
    13 * * * Request timed out.
    14 51 ms 37 ms 37 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    and the cryptic test is just a timeout.

    Thanks Zeb
    Post edited by erxmon#2408 on
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited October 2015

    Hello
    I was beginning to think it has just been me.
    ISP Start.ca

    C:\Windows\system32>tracert 208.95.185.41

    Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1

    The "less than" symbol is what is causing the forum to trunicate your tracert. Just remove those when posting.
  • velulvelul Member, NW M9 Playtest Posts: 2 Arc User
    edited October 2015
    I'm having a lot of lag/rubberbanding/latency issues. USA/Colorado Here are my tests.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 4 ms 3 ms 2 ms CISCO08184 [192.168.0.1]
    2 * * * Request timed out.
    3 361 ms 456 ms 349 ms host-69-144-131-249.bzm-mt.client.bresnan.net [69.144.131.249]
    4 461 ms 537 ms 488 ms host-72-175-110-168.bln-mt.client.bresnan.net [72.175.110.168]
    5 448 ms 468 ms 490 ms seawafh2cr5-xe-4-2-0-u0.int.bresnan.net [72.175.111.223]
    6 537 ms 526 ms 511 ms host-72-175-111-167.bln-mt.client.bresnan.net [72.175.111.167]
    7 573 ms 576 ms 577 ms host-69-144-131-142.bzm-mt.client.bresnan.net [69.144.131.142]
    8 657 ms 645 ms 677 ms gdjco001cr5-GE-3-0-2-U0.int.bresnan.net [72.175.110.240]
    9 673 ms 669 ms 669 ms te0-3-0-2.ccr41.ord03.atlas.cogentco.com [38.122.181.109]
    10 737 ms 711 ms 729 ms be2217.ccr42.ord01.atlas.cogentco.com [154.54.24.205]
    11 752 ms 725 ms 764 ms be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.130]
    12 764 ms 816 ms 827 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185]
    13 818 ms 872 ms 782 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
    14 404 ms 480 ms 450 ms te0-0-0-0.rcr12.b002133-1.bos01.atlas.cogentco.com [66.28.4.254]
    15 429 ms 452 ms 467 ms 38.122.52.50
    16 600 ms 626 ms 629 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    17 632 ms 626 ms 667 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    18 649 ms 670 ms 669 ms 198.49.243.250
    19 708 ms 765 ms 836 ms 198.49.243.253
    20 516 ms 537 ms 532 ms 10.251.192.21
    21 362 ms 379 ms 399 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    nettest came up with

    contacting nettest server..timed out
    hit return to exit
  • shanefrazier93shanefrazier93 Member Posts: 28 Arc User
    Every evening when I try to play this game, it takes forever to log in (or just times out), and if I do get in I receive a Server Not Responding message every few seconds. It is completely unplayable, and I would like to know how to fix this, because I enjoy this game very much.

    Here is my Tracert results:
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\Shane>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 10.0.0.1
    2 11 ms 16 ms 11 ms 96.120.101.97
    3 11 ms 12 ms 12 ms te-0-0-0-6-sur03.spokane.wa.seattle.comcast.net
    [68.85.145.25]
    4 18 ms 24 ms 16 ms be-37-ar01.burien.wa.seattle.comcast.net [68.86.
    96.225]
    5 18 ms 18 ms 16 ms he-0-13-0-0-ar01.seattle.wa.seattle.comcast.net
    [68.86.177.146]
    6 19 ms 16 ms 28 ms be-33650-cr02.seattle.wa.ibone.comcast.net [68.8
    6.93.165]
    7 17 ms 17 ms 20 ms he-0-10-0-1-pe05.seattle.wa.ibone.comcast.net [6
    8.86.88.126]
    8 18 ms 16 ms 18 ms sea-edge-13.inet.qwest.net [67.135.42.153]
    9 * * * Request timed out.
    10 87 ms 88 ms 89 ms 65.120.117.250
    11 295 ms 219 ms 221 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    12 88 ms 100 ms 86 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    13 86 ms 86 ms 85 ms 198.49.243.250
    14 688 ms 709 ms 675 ms 198.49.243.253
    15 * * * Request timed out.
    16 86 ms 88 ms 96 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.

    My attempt at a CrypticNetTest just said this:
    contacting nettest server... timed out
    hit return to exit

    My internet service provider is Comcast, and I live in Spookane, WA, USA

    Please give me any information on what I can do to solve this problem. I know it is not my connection, and according to the Tracert, it looks like the problem is taking place at "sea-edge-13.inet.qwest.net [67.135.42.153]"
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited October 2015

    Every evening when I try to play this game, it takes forever to log in (or just times out), and if I do get in I receive a Server Not Responding message every few seconds. It is completely unplayable, and I would like to know how to fix this, because I enjoy this game very much.

    ...snip...

    14 688 ms 709 ms 675 ms 198.49.243.253
    15 * * * Request timed out.
    16 86 ms 88 ms 96 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.

    My attempt at a CrypticNetTest just said this:
    contacting nettest server... timed out
    hit return to exit

    My internet service provider is Comcast, and I live in Spookane, WA, USA

    Please give me any information on what I can do to solve this problem. I know it is not my connection, and according to the Tracert, it looks like the problem is taking place at "sea-edge-13.inet.qwest.net [67.135.42.153]"

    Your issue is at hop 14: "14 688 ms 709 ms 675 ms 198.49.243.253"

    Which indicates it is related to this issue.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited October 2015
    velul said:

    I'm having a lot of lag/rubberbanding/latency issues. USA/Colorado Here are my tests.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 4 ms 3 ms 2 ms CISCO08184 [192.168.0.1]
    2 * * * Request timed out.
    3 361 ms 456 ms 349 ms host-69-144-131-249.bzm-mt.client.bresnan.net [69.144.131.249]
    4 461 ms 537 ms 488 ms host-72-175-110-168.bln-mt.client.bresnan.net [72.175.110.168]
    5 448 ms 468 ms 490 ms seawafh2cr5-xe-4-2-0-u0.int.bresnan.net [72.175.111.223]
    6 537 ms 526 ms 511 ms host-72-175-111-167.bln-mt.client.bresnan.net [72.175.111.167]
    7 573 ms 576 ms 577 ms host-69-144-131-142.bzm-mt.client.bresnan.net [69.144.131.142]
    8 657 ms 645 ms 677 ms gdjco001cr5-GE-3-0-2-U0.int.bresnan.net [72.175.110.240]
    9 673 ms 669 ms 669 ms te0-3-0-2.ccr41.ord03.atlas.cogentco.com [38.122.181.109]
    10 737 ms 711 ms 729 ms be2217.ccr42.ord01.atlas.cogentco.com [154.54.24.205]
    11 752 ms 725 ms 764 ms be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.130]
    12 764 ms 816 ms 827 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185]
    13 818 ms 872 ms 782 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
    14 404 ms 480 ms 450 ms te0-0-0-0.rcr12.b002133-1.bos01.atlas.cogentco.com [66.28.4.254]
    15 429 ms 452 ms 467 ms 38.122.52.50
    16 600 ms 626 ms 629 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    17 632 ms 626 ms 667 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    18 649 ms 670 ms 669 ms 198.49.243.250
    19 708 ms 765 ms 836 ms 198.49.243.253
    20 516 ms 537 ms 532 ms 10.251.192.21
    21 362 ms 379 ms 399 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    nettest came up with

    contacting nettest server..timed out
    hit return to exit

    This is a very poor connection almost right out of the gate. If your tracerts persist in this manner, you really should diagnose your PC and/or contact your ISP for this tracert here indicates that the issue either on your PC, Modem, Router, or ISP as the problem begins before you even get close to the Cryptic Servers.

    Personally, if I had a tracert like this, what I first would do is:
    1) Run a complete Virus Scan, Malware Scan, and Spyware Scan
    2) Run a cookie/temp/registry cleaner (like CCleaner)
    3) Release and Renew my PCs IP and Flush my DNS (see the bottom of the OP in this thread)
    4) Power Cycle my Modem and Router
    5) If the problem persists, I'd contact my ISP.

  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    nalgaroc said:

    I have noticed that often there are certain zones in game that have horrible lag/rubberbanding and moving to a different zone changes. So today I ran your tests.

    ... snip ....

    14 714 ms 701 ms 534 ms 198.49.243.253
    15 * * * Request timed out.
    16 85 ms 96 ms 87 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    C:\WINDOWS\system32>

    and ... CrypticNetTest gives this same message on each of 10 runs

    contacting nettest server..timed out
    hit return to exit

    I have also noticed that the tracert results are different with game running vs exited game.

    Your issue is at hop 14: "14 714 ms 701 ms 534 ms 198.49.243.253"

    Which indicates it is related to this issue.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator

    Hello

    I was beginning to think it has just been me.

    ISP Start.ca

    ... snip ...

    12 733 ms 620 ms 438 ms 198.49.243.253
    13 * * * Request timed out.
    14 51 ms 37 ms 37 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    and the cryptic test is just a timeout.

    Thanks Zeb

    Your issue is at hop 12: "733 ms 620 ms 438 ms 198.49.243.253"

    Which indicates it is related to this issue.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited October 2015
    bityluz said:

    Hello i'm from Argentina, South America. I've got 6mb Fibertel connection with no problems in anything but neverwinter. Being unable to pass the char selection for a few days now. Did the tracet and got this.

    2 * * * Tiempo de espera agotado para esta solicitud.
    3 * * * Tiempo de espera agotado para esta solicitud.
    4 * * * Tiempo de espera agotado para esta solicitud.
    5 * * * Tiempo de espera agotado para esta solicitud.
    6 * * * Tiempo de espera agotado para esta solicitud.
    7 35 ms 38 ms 43 ms 29-166-89-200.fibertel.com.ar [200.89.166.29]
    8 100 ms 149 ms 40 ms 150-165-89-200.fibertel.com.ar [200.89.165.150]
    9 33 ms 35 ms 34 ms 149-165-89-200.fibertel.com.ar [200.89.165.149]
    10 38 ms 33 ms 31 ms 5-165-89-200.fibertel.com.ar [200.89.165.5]
    11 30 ms 43 ms 31 ms 250-165-89-200.fibertel.com.ar [200.89.165.250]
    12 34 ms 36 ms 31 ms xe-1-2-2.ar3.eze1.gblx.net [208.178.244.213]
    13 * * 167 ms po2-30G.ar2.MIA2.gblx.net [67.17.106.162]
    14 162 ms 162 ms 162 ms xe-0-3-0.mia10.ip4.tinet.net [213.200.84.37]
    15 203 ms 200 ms 200 ms xe-2-0-0.bos10.ip4.gtt.net [89.149.182.170]
    16 193 ms 194 ms 197 ms internap-gw.ip4.gtt.net [77.67.77.54]
    17 193 ms 192 ms 193 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    18 * * * Tiempo de espera agotado para esta solicitud.
    19 * * * Tiempo de espera agotado para esta solicitud.
    20 * * * Tiempo de espera agotado para esta solicitud.
    21 * * * Tiempo de espera agotado para esta solicitud.
    22 * * * Tiempo de espera agotado para esta solicitud.
    23 * * * Tiempo de espera agotado para esta solicitud.
    24 * * * Tiempo de espera agotado para esta solicitud.
    25 * * * Tiempo de espera agotado para esta solicitud.
    26 * * * Tiempo de espera agotado para esta solicitud.
    27 * * * Tiempo de espera agotado para esta solicitud.
    28 * * * Tiempo de espera agotado para esta solicitud.
    29 * * * Tiempo de espera agotado para esta solicitud.
    30 * * * Tiempo de espera agotado para esta solicitud.

    ... snip ...

    That is one peculiar tracert. It suggests that you're having connection issues before you even get close to the Cryptic Servers with all those timed out hops.

    Personally, like the other user I responded to, if I had a tracert like this, what I first would do is:
    1) Run a complete Virus Scan, Malware Scan, and Spyware Scan
    2) Run a cookie/temp/registry cleaner (like CCleaner)
    3) Release and Renew my PCs IP and Flush my DNS (see the bottom of the OP in this thread)
    4) Power Cycle my Modem and Router
    5) If the problem persists, I'd contact my ISP.
  • velulvelul Member, NW M9 Playtest Posts: 2 Arc User
    zebular said:

    velul said:

    I'm having a lot of lag/rubberbanding/latency issues. USA/Colorado Here are my tests.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 4 ms 3 ms 2 ms CISCO08184 [192.168.0.1]
    2 * * * Request timed out.
    3 361 ms 456 ms 349 ms host-69-144-131-249.bzm-mt.client.bresnan.net [69.144.131.249]
    4 461 ms 537 ms 488 ms host-72-175-110-168.bln-mt.client.bresnan.net [72.175.110.168]
    5 448 ms 468 ms 490 ms seawafh2cr5-xe-4-2-0-u0.int.bresnan.net [72.175.111.223]
    6 537 ms 526 ms 511 ms host-72-175-111-167.bln-mt.client.bresnan.net [72.175.111.167]
    7 573 ms 576 ms 577 ms host-69-144-131-142.bzm-mt.client.bresnan.net [69.144.131.142]
    8 657 ms 645 ms 677 ms gdjco001cr5-GE-3-0-2-U0.int.bresnan.net [72.175.110.240]
    9 673 ms 669 ms 669 ms te0-3-0-2.ccr41.ord03.atlas.cogentco.com [38.122.181.109]
    10 737 ms 711 ms 729 ms be2217.ccr42.ord01.atlas.cogentco.com [154.54.24.205]
    11 752 ms 725 ms 764 ms be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.130]
    12 764 ms 816 ms 827 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185]
    13 818 ms 872 ms 782 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
    14 404 ms 480 ms 450 ms te0-0-0-0.rcr12.b002133-1.bos01.atlas.cogentco.com [66.28.4.254]
    15 429 ms 452 ms 467 ms 38.122.52.50
    16 600 ms 626 ms 629 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    17 632 ms 626 ms 667 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    18 649 ms 670 ms 669 ms 198.49.243.250
    19 708 ms 765 ms 836 ms 198.49.243.253
    20 516 ms 537 ms 532 ms 10.251.192.21
    21 362 ms 379 ms 399 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    nettest came up with

    contacting nettest server..timed out
    hit return to exit

    This is a very poor connection almost right out of the gate. If your tracerts persist in this manner, you really should diagnose your PC and/or contact your ISP for this tracert here indicates that the issue either on your PC, Modem, Router, or ISP as the problem begins before you even get close to the Cryptic Servers.

    Personally, if I had a tracert like this, what I first would do is:
    1) Run a complete Virus Scan, Malware Scan, and Spyware Scan
    2) Run a cookie/temp/registry cleaner (like CCleaner)
    3) Release and Renew my PCs IP and Flush my DNS (see the bottom of the OP in this thread)
    4) Power Cycle my Modem and Router
    5) If the problem persists, I'd contact my ISP.

    I've ran the test at different times of the day since my last posting, generally my numbers from the start are far below 100 ms (30's), sometimes around 200. They can then jump upwards over 1000+ once I hit perfectworld. I don't believe that indicates an issue with my pc, though I do suspect our ISP is a problem. I will go ahead with your suggestions.
  • durnick50durnick50 Member Posts: 2 Arc User
    Still having trouble staying in game here is my trace
    I hope this can be resolved soon as I really like this game.

    3 17 ms 11 ms 12 ms xe-3-0-0-0-sur02.galveston.tx.houston.comcast.ne
    t [68.85.255.65]
    4 17 ms 21 ms 15 ms ae-0-0-sur03.galveston.tx.houston.comcast.net [6
    8.85.246.121]
    5 19 ms 18 ms 17 ms ae-64-0-ar01.bearcreek.tx.houston.comcast.net [6
    8.85.245.189]
    6 24 ms 23 ms 28 ms hu-3-5-0-0-cr01.dallas.tx.ibone.comcast.net [68.
    86.94.141]
    7 27 ms 27 ms 23 ms be-11324-cr02.dallas.tx.ibone.comcast.net [68.86
    .86.90]
    8 24 ms 24 ms 28 ms be-16-pe02.1950stemmons.tx.ibone.comcast.net [68
    .86.83.118]
    9 30 ms 34 ms 35 ms 66.208.229.170
    10 * * * Request timed out.
    11 63 ms 64 ms 63 ms internap-gw.customer.alter.net [152.179.134.214]

    12 71 ms 66 ms 64 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    13 65 ms 64 ms 64 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    14 65 ms 66 ms 65 ms 198.49.243.250
    15 510 ms 682 ms 832 ms 198.49.243.253
    16 * * * Request timed out.
    17 65 ms 63 ms 63 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.

  • jamesmoriarty91jamesmoriarty91 Member, NW M9 Playtest Posts: 2 Arc User
    edited November 2015
    For start hi and thx for the help Zeb.
    Anycase this is a very annoying problem, play is simply impossible.
    1 Tracert test:
    Traccia instradamento verso patchserver.crypticstudios.com [208.95.185.41]
    su un massimo di 30 punti di passaggio:

    1 4 ms 2 ms 5 ms dsldevice.lan [192.168.1.254]
    2 25 ms 39 ms 24 ms 100.67.80.1
    3 27 ms 24 ms 23 ms 10.6.230.38
    4 23 ms 24 ms 23 ms 10.250.0.36
    5 24 ms 24 ms 23 ms 10.250.1.1
    6 24 ms 76 ms 24 ms 10.6.137.26
    7 24 ms 32 ms 25 ms 10.6.137.9
    8 31 ms 29 ms 29 ms 10.6.128.9
    9 32 ms 31 ms 32 ms 10.254.9.13
    10 32 ms 32 ms 32 ms 10.254.11.214
    11 35 ms 37 ms 35 ms 93.57.68.102
    12 32 ms 32 ms 32 ms 93.57.68.69
    13 558 ms 34 ms 32 ms xe-2-2-0.rom21.ip4.gtt.net [141.136.97.141]
    14 161 ms 177 ms 148 ms xe-3-0-0.bos10.ip4.gtt.net [141.136.109.138]
    15 153 ms 156 ms 155 ms internap-gw.ip4.gtt.net [77.67.77.54]
    16 153 ms 168 ms 152 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    17 149 ms 149 ms 162 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    18 150 ms 151 ms 178 ms 198.49.243.250
    19 800 ms 905 ms 881 ms 198.49.243.253
    20 * * * Richiesta scaduta.
    21 154 ms 154 ms 152 ms patchserver2.crypticstudios.com [208.95.185.41]

    Traccia completata.

    2 CrypticNetTest: i get error- Unable to allocate performance buffer contacting nettest server..timed out
    3 ISP: Fastweb (ADSL)
    4 Italy; Tuscany; Piombino
  • velulvelul Member, NW M9 Playtest Posts: 2 Arc User
    Ping to patchserver

    C:\Users\User>ping patchserver.crypticstudios.com

    Pinging patchserver.crypticstudios.com [208.95.185.41] with 32 bytes of data:
    Reply from 208.95.185.41: bytes=32 time=793ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=821ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=825ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=854ms TTL=47

    Ping statistics for 208.95.185.41:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 793ms, Maximum = 854ms, Average = 823ms

    C:\Users\User>ping patchserver.crypticstudios.com -t

    Pinging patchserver.crypticstudios.com [208.95.185.41] with 32 bytes of data:
    Reply from 208.95.185.41: bytes=32 time=560ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=593ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=585ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=616ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=650ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=642ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=696ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=696ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=687ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=706ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=735ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=761ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=751ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=753ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=785ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=800ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=843ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=829ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=817ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=837ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=849ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=879ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=860ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=898ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=972ms TTL=47
    Reply from 208.95.185.41: bytes=32 time=980ms TTL=47
  • vermilion0xvermilion0x Member Posts: 1 Arc User
    edited November 2015
    Let me start by saying this, i am from asia, so i know my base ping going to be high which gonna cause latency, and im used to that. I been playing game with latency like this since 2007. But pinging time out which cause rubber-banding and packet-loss, is my issue here. I play lots of other game, like Leauge of legend, dota, poe, BF3-4, Arma 2-3. none of thouse game had rubber-banding issue, yes due to 300+ ping i always had a bit latency.
    I'm playing neverwitner since 2013. Sometime game runs without any single rubber-banding, and sometime it rubber band so much that cant even move for lest 3-4 min.
    Ps. english isnt my native language.

    -------------------------------------------------------------
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms 1 ms 172.16.8.1

    2 40 ms 4 ms 6 ms --------------

    3 8 ms 7 ms 8 ms -----------------

    4 318 ms 320 ms 320 ms 103.4.110.105

    5 180 ms * * dsl-mp-dynamic-037.132.246.61.airtelbroadband.in [61.246.132.37]

    6 182 ms 181 ms 189 ms 125.62.187.190

    7 182 ms 181 ms 181 ms aes-static-029.37.144.59.airtel.in [59.144.37.29]

    8 178 ms 178 ms 178 ms te0-7-0-2.ccr21.lon02.atlas.cogentco.com [149.6.149.1]

    9 * 184 ms 182 ms be2328.ccr21.lon01.atlas.cogentco.com [130.117.49.85]

    10 184 ms 183 ms 183 ms be2178.ccr42.lon13.atlas.cogentco.com [130.117.50.206]

    11 258 ms * * be2493.ccr22.bos01.atlas.cogentco.com [154.54.42.97]

    12 259 ms 259 ms 259 ms te0-0-0-0.rcr12.b002133-1.bos01.atlas.cogentco.com [66.28.4.254]

    13 263 ms 264 ms 264 ms 38.122.52.50

    14 * 265 ms 264 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]

    15 255 ms 363 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]

    16 * 338 ms 267 ms 198.49.243.250

    17 847 ms 882 ms 1007 ms 198.49.243.253

    18 * * * Request timed out.

    19 259 ms 258 ms * xboxpatchserver.crypticstudios.com [208.95.185.41]

    20 261 ms 258 ms 261 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Trace complete.

    C:\Windows\system32>


    Test 2

    contacting nettest server..timed out
    hit return to exit
  • rokondilrokondil Member, NW M9 Playtest Posts: 1 Arc User
    1 tracert patchserver.crypticstudios.com

    Détermination de l'itinéraire vers patchserver.crypticstudios.com [208.95.185.41]
    avec un maximum de 30 sauts :

    1 1 ms <1 ms 1 ms box [192.168.1.1]
    2 * * * Délai d'attente de la demande dépassé.
    3 39 ms 33 ms 34 ms 101.237.64.86.rev.sfr.net [86.64.237.101]
    4 39 ms 34 ms 33 ms 85.237.64.86.rev.sfr.net [86.64.237.85]
    5 33 ms 34 ms 33 ms 94.237.64.86.rev.sfr.net [86.64.237.94]
    6 45 ms 44 ms 44 ms 110.160.0.109.rev.sfr.net [109.0.160.110]
    7 116 ms 116 ms 117 ms v114.ae29.cr1.lga5.us.zip.zayo.com [64.125.30.144]
    8 120 ms 121 ms 121 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
    9 122 ms 122 ms 127 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [208.184.110.70]
    10 123 ms 123 ms 124 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    11 123 ms 123 ms 126 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    12 122 ms 122 ms 123 ms 198.49.243.250
    13 903 ms 877 ms 880 ms 198.49.243.253
    14 * * * Délai d'attente de la demande dépassé.
    15 130 ms 124 ms 125 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    2 CrypticNetTest
    Unable to allocate performance buffer
    contacting nettest server..timed out
    hit return to exit

    3 ISP : SFR
    4 Country : France
  • darkcloak7darkcloak7 Member Posts: 3 New User
    edited November 2015
    contacting nettest server..timed out
    hit return to exit

    Microsoft Windows [Version 10.0.10240]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\Users\Super D>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 10 ms 10 ms 8 ms 192.168.0.1
    2 21 ms 32 ms 27 ms cpe-104-33-128-1.socal.res.rr.com [104.33.128.1]
    3 26 ms 19 ms 19 ms tge0-9-0-20.cmtncacx01h.socal.rr.com [24.30.171.225]
    4 3153 ms 30 ms 25 ms agg28.lsaicaev01r.socal.rr.com [72.129.18.174]
    5 42 ms 38 ms 38 ms agg26.lsancarc01r.socal.rr.com [72.129.17.0]
    6 25 ms 29 ms 39 ms bu-ether16.lsancarc0yw-bcr00.tbone.rr.com [66.109.6.102]
    7 28 ms 18 ms 17 ms 0.ae2.pr0.lax10.tbone.rr.com [66.109.6.133]
    8 21 ms 28 ms 23 ms te0-7-0-23.ccr23.lax05.atlas.cogentco.com [154.54.10.65]
    9 17 ms 30 ms 27 ms be2180.ccr21.lax01.atlas.cogentco.com [154.54.41.57]
    10 66 ms 58 ms 87 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.65]
    11 3285 ms 68 ms 82 ms be2687.ccr41.atl01.atlas.cogentco.com [154.54.28.69]
    12 91 ms 85 ms 91 ms be2112.ccr41.dca01.atlas.cogentco.com [154.54.7.157]
    13 97 ms 96 ms 99 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31.118]
    14 99 ms 94 ms 97 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30.14]
    15 106 ms 97 ms 98 ms te0-0-1-0.rcr12.b002133-1.bos01.atlas.cogentco.com [66.28.4.42]
    16 118 ms 95 ms 97 ms 38.104.252.70
    17 112 ms 95 ms 101 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    18 96 ms 98 ms 98 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    19 98 ms 106 ms 96 ms 198.49.243.250
    20 2011 ms 688 ms 797 ms 198.49.243.253
    21 * * * Request timed out.
    22 3364 ms 100 ms 95 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    C:\Users\Super D>
    Yep, after that last patch the game is unplayable. I'm tired of relogging to find a dead character, it's a real putoff. Please help! And yes I followed all the other suggestions on this post. Thanks in advance!
    Post edited by darkcloak7 on
  • darkcloak7darkcloak7 Member Posts: 3 New User
    > @darkcloak7 said:
    > contacting nettest server..timed out
    > hit return to exit
    >
    > Microsoft Windows [Version 10.0.10240]
    > (c) 2015 Microsoft Corporation. All rights reserved.
    >
    > C:\Users\Super D>tracert patchserver.crypticstudios.com
    >
    > Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    > over a maximum of 30 hops:
    >
    > 1 10 ms 10 ms 8 ms 192.168.0.1
    > 2 21 ms 32 ms 27 ms cpe-104-33-128-1.socal.res.rr.com [104.33.128.1]
    > 3 26 ms 19 ms 19 ms tge0-9-0-20.cmtncacx01h.socal.rr.com [24.30.171.225]
    > 4 3153 ms 30 ms 25 ms agg28.lsaicaev01r.socal.rr.com [72.129.18.174]
    > 5 42 ms 38 ms 38 ms agg26.lsancarc01r.socal.rr.com [72.129.17.0]
    > 6 25 ms 29 ms 39 ms bu-ether16.lsancarc0yw-bcr00.tbone.rr.com [66.109.6.102]
    > 7 28 ms 18 ms 17 ms 0.ae2.pr0.lax10.tbone.rr.com [66.109.6.133]
    > 8 21 ms 28 ms 23 ms te0-7-0-23.ccr23.lax05.atlas.cogentco.com [154.54.10.65]
    > 9 17 ms 30 ms 27 ms be2180.ccr21.lax01.atlas.cogentco.com [154.54.41.57]
    > 10 66 ms 58 ms 87 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.65]
    > 11 3285 ms 68 ms 82 ms be2687.ccr41.atl01.atlas.cogentco.com [154.54.28.69]
    > 12 91 ms 85 ms 91 ms be2112.ccr41.dca01.atlas.cogentco.com [154.54.7.157]
    > 13 97 ms 96 ms 99 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31.118]
    > 14 99 ms 94 ms 97 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30.14]
    > 15 106 ms 97 ms 98 ms te0-0-1-0.rcr12.b002133-1.bos01.atlas.cogentco.com [66.28.4.42]
    > 16 118 ms 95 ms 97 ms 38.104.252.70
    > 17 112 ms 95 ms 101 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    > 18 96 ms 98 ms 98 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    > 19 98 ms 106 ms 96 ms 198.49.243.250
    > 20 2011 ms 688 ms 797 ms 198.49.243.253
    > 21 * * * Request timed out.
    > 22 3364 ms 100 ms 95 ms patchserver2.crypticstudios.com [208.95.185.41]
    >
    > Trace complete.
    >
    > C:\Users\Super D>
    > Yep, after that last patch the game is unplayable. I'm tired of relogging to find a dead character, it's a real putoff. Please help! And yes I followed all the other suggestions on this post. Thanks in advance!

    > @darkcloak7 said:
    > contacting nettest server..timed out
    > hit return to exit
    >
    > Microsoft Windows [Version 10.0.10240]
    > (c) 2015 Microsoft Corporation. All rights reserved.
    >
    > C:\Users\Super D>tracert patchserver.crypticstudios.com
    >
    > Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    > over a maximum of 30 hops:
    >
    > 1 10 ms 10 ms 8 ms 192.168.0.1
    > 2 21 ms 32 ms 27 ms cpe-104-33-128-1.socal.res.rr.com [104.33.128.1]
    > 3 26 ms 19 ms 19 ms tge0-9-0-20.cmtncacx01h.socal.rr.com [24.30.171.225]
    > 4 3153 ms 30 ms 25 ms agg28.lsaicaev01r.socal.rr.com [72.129.18.174]
    > 5 42 ms 38 ms 38 ms agg26.lsancarc01r.socal.rr.com [72.129.17.0]
    > 6 25 ms 29 ms 39 ms bu-ether16.lsancarc0yw-bcr00.tbone.rr.com [66.109.6.102]
    > 7 28 ms 18 ms 17 ms 0.ae2.pr0.lax10.tbone.rr.com [66.109.6.133]
    > 8 21 ms 28 ms 23 ms te0-7-0-23.ccr23.lax05.atlas.cogentco.com [154.54.10.65]
    > 9 17 ms 30 ms 27 ms be2180.ccr21.lax01.atlas.cogentco.com [154.54.41.57]
    > 10 66 ms 58 ms 87 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.65]
    > 11 3285 ms 68 ms 82 ms be2687.ccr41.atl01.atlas.cogentco.com [154.54.28.69]
    > 12 91 ms 85 ms 91 ms be2112.ccr41.dca01.atlas.cogentco.com [154.54.7.157]
    > 13 97 ms 96 ms 99 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31.118]
    > 14 99 ms 94 ms 97 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30.14]
    > 15 106 ms 97 ms 98 ms te0-0-1-0.rcr12.b002133-1.bos01.atlas.cogentco.com [66.28.4.42]
    > 16 118 ms 95 ms 97 ms 38.104.252.70
    > 17 112 ms 95 ms 101 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    > 18 96 ms 98 ms 98 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    > 19 98 ms 106 ms 96 ms 198.49.243.250
    > 20 2011 ms 688 ms 797 ms 198.49.243.253
    > 21 * * * Request timed out.
    > 22 3364 ms 100 ms 95 ms patchserver2.crypticstudios.com [208.95.185.41]
    >
    > Trace complete.
    >
    > C:\Users\Super D>
    > Yep, after that last patch the game is unplayable. I'm tired of relogging to find a dead character, it's a real putoff. Please help! And yes I followed all the other suggestions on this post. Thanks in advance!
  • angelstrongholdangelstronghold Member Posts: 1 Arc User
    Hello NeverWinter support. I'm a new player but I'm having an issue. The first time I downloaded and patched the game it worked fine. I was only able to play for a few hour given the server maintenance. Though after the maintenance I logged on again and Launched the game, it gave me an error claiming that the files weren't loaded correctly and it crashed. I tried laughing the game again after a few minutes and this time I got a new error. it stated that the game files were corrupted and that reinstalling the game should repair the damaged files.

    So I did what it asked. Now that the game is done patching after I reinstalled it, I launched it once more and this time it didn't load. It showed the title screen (The one were you showcase your sponsors) and then the game doesn't move from there. It just turns black I thought the game was loading but after 8 minutes of staring at a black screen I (left clicked) the screen and I got a windows error saying that the program wasn't responding at all. I tried launching the game several more times after that but the same outcome occurred. I just started the game and I like it so far. Granted I only have a lvl 8 character i'd like to continue playing. So could you fix this please? The game didn't give me any errors upon Reinstalation nor launching after I had uninstalled it then reinstalled, and I have an up to date system (Using windows 7). Please fix this, Thank you! ^.^
  • ancanduneancandune Member Posts: 1 New User
    From NC, USA
    ISP is Time Warner

    >tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms {removed}
    2 9 ms 9 ms 8 ms {removed}
    3 * * 15 ms {removed}
    4 27 ms 17 ms 15 ms cpe-174-111-103-053.triad.res.rr.com [174.111.103.53]
    5 9 ms 8 ms 8 ms cpe-024-025-062-048.ec.res.rr.com [24.25.62.48]
    6 13 ms 14 ms 11 ms be31.drhmncev01r.southeast.rr.com [24.93.64.184]
    7 18 ms 19 ms * bu-ether45.asbnva1611w-bcr00.tbone.rr.com [107.14.19.44]
    8 518 ms 22 ms 15 ms 0.ae0.pr1.dca10.tbone.rr.com [107.14.17.200]
    9 15 ms 15 ms 19 ms ae0.er2.iad10.us.zip.zayo.com [64.125.12.229]
    10 17 ms 20 ms 21 ms ae1.cr2.dca2.us.zip.zayo.com [64.125.20.121]
    11 27 ms 28 ms 29 ms ae8.mpr4.bos2.us.zip.zayo.com [64.125.29.33]
    12 27 ms * 26 ms ae2.mpr3.bos2.us.zip.zayo.com [64.125.25.41]
    13 29 ms 28 ms 29 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [208.184.110.70]
    14 28 ms 29 ms 29 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    15 28 ms 28 ms 30 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    16 26 ms 31 ms 61 ms 198.49.243.250
    17 781 ms 728 ms 739 ms 198.49.243.253
    18 * * * Request timed out.
    19 28 ms 28 ms 29 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Trace complete.

    Running CrypticNetTest.exe as administrator

    contacting nettest server..timed out
    hit return to exit

    nettest.cryptostudios.com is responding with resets to all TCP connection requests from CrypticNetTest.exe.
  • ethandwethandw Member, NW M9 Playtest Posts: 80 Arc User
    Microsoft Windows [Version 10.0.10586]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>tracert patchserver.crypticstudio.com

    Tracing route to patchserver.crypticstudio.com [184.168.221.85]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 10.0.0.138
    2 9 ms 9 ms 11 ms Jennifer.ccc.net.il [109.226.1.20]
    3 10 ms 10 ms 9 ms 100.127.255.1
    4 9 ms 9 ms 9 ms Angelina.ccc.net.il [109.226.1.49]
    5 80 ms 81 ms 79 ms xe-10-3-3-110.edge4.London1.Level3.net [212.113.14.105]
    6 213 ms 214 ms 214 ms ae-1-60.edge1.LosAngeles9.Level3.net [4.69.144.10]
    7 213 ms 213 ms 213 ms ae-1-60.edge1.LosAngeles9.Level3.net [4.69.144.10]
    8 214 ms 215 ms 216 ms 4.53.228.238
    9 * * * Request timed out.
    10 215 ms 216 ms 215 ms ip-184-168-0-86.ip.secureserver.net [184.168.0.86]
    11 215 ms 215 ms 214 ms te0-0-0-7.trmc0215-01.ars.mgmt.phx3.gdg [184.168.0.85]
    12 214 ms 214 ms 214 ms ip-184-168-0-102.ip.secureserver.net [184.168.0.102]
    13 215 ms 214 ms 215 ms ip-184-168-221-85.ip.secureserver.net [184.168.221.85]

    Trace complete.

    contacting nettest server..
    timed out
    hit return to exit
  • luciferstwin#2787 luciferstwin Member Posts: 1 Arc User
    edited December 2015
    Microsoft Windows [Version 10.0.10240]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\Users\Brandon>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms
    2 7 ms 6 ms 6 ms
    3 18 ms 9 ms 8 ms
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 51 ms 49 ms 29 ms 0.ae1.GW15.BOS4.ALTER.NET [140.222.231.201]
    7 19 ms 19 ms 19 ms internap-gw.customer.alter.net [152.179.134.214]
    8 21 ms 23 ms 19 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    9 20 ms 38 ms 19 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    10 19 ms 19 ms 18 ms 198.49.243.250
    11 767 ms 826 ms * 198.49.243.253
    12 * * * Request timed out.
    13 22 ms 20 ms 22 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    Then this is what I got with the Cryptinettest

    contacting nettest server..timed out
    hit return to exit

    I live in Fredericksburg, Va, and have Verizon Fios and the rubberbanding in Icewind Dale and Dwarven Valley make it almost unplayable.


    Why is it that this game is still unplayable and laggy as <font color="orange">HAMSTER even this many years after launch? I swear.... most incompetent devs ever.
    Post edited by luciferstwin#2787 on
  • bubblesnsqueakbubblesnsqueak Member Posts: 1 Arc User
    1) Microsoft Windows [Version 10.0.10240]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Broadcom.Home
    2 28 ms 28 ms 28 ms .network.m2core.net.au
    3 32 ms 30 ms 29 ms be2-v539-bsr02-masceqx.syd.nsw.m2core.net.au [122.148.4.65]
    4 30 ms 30 ms 29 ms TenGigE0-0-0-4.ken-edge902.sydney.telstra.net
    5 33 ms 30 ms 29 ms bundle-ether14.ken-core10.sydney.telstra.net [203.50.11.96]
    6 30 ms 29 ms 31 ms bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
    7 32 ms 32 ms 31 ms bundle-ether1.sydp-core04.sydney.reach.com [203.50.13.90]
    8 182 ms 183 ms 182 ms i-0-3-0-6.paix-core01.bx.telstraglobal.net [202.84.140.194]
    9 182 ms 182 ms 182 ms i-0-0-0-2.paix02.bi.telstraglobal.net [202.84.251.101]
    10 183 ms 183 ms 182 ms te0-0-0-3.ccr21.sjc04.atlas.cogentco.com [154.54.11.157]
    11 182 ms 183 ms 182 ms be2015.ccr21.sfo01.atlas.cogentco.com [154.54.7.173]
    12 219 ms 220 ms 219 ms be2132.ccr21.mci01.atlas.cogentco.com [154.54.30.54]
    13 231 ms 231 ms 232 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.86]
    14 241 ms 240 ms 240 ms be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
    15 280 ms 280 ms 280 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25.89]
    16 283 ms 284 ms 283 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9]
    17 283 ms 284 ms 283 ms te0-0-1-0.rcr12.b002133-1.bos01.atlas.cogentco.com [66.28.4.42]
    18 261 ms 260 ms 261 ms 38.122.52.50
    19 261 ms 260 ms 261 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    20 260 ms 268 ms 259 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    21 260 ms 259 ms 260 ms 198.49.243.250
    22 823 ms 989 ms 952 ms 198.49.243.253
    23 * * * Request timed out.
    24 260 ms 260 ms 260 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    *note this is after a release & renew and flushing dns

    2) Contacting nettest server…timed out
    Hit return to exit

    3) DODO
    4) Australia, NSW



    Game has been running good till I turned off the on demand patch (which was making the game a little bit laggy) and just patched the game, now it's even worse then it was before.
  • kruzerg#4592 kruzerg Member Posts: 4 Arc User
    edited December 2015
    from indonesian
    right now my download speed in patching on new update is very slow 10 kbps

    return it fix the patch and connection to the ussualy connection pls

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.0.1
    2 14 ms 7 ms 7 ms Win7-PC [0.0.0.0]
    3 9 ms 35 ms 8 ms be4-pe03-cg03.fast.net.id [202.73.96.74]
    4 15 ms 16 ms 14 ms be4-cg03-pe03.fast.net.id [202.73.96.73]
    5 23 ms 23 ms 25 ms lynx-static-116-68-231-209.lynx.net.id [116.68.2
    31.209]
    6 21 ms 38 ms 21 ms snge-b1-link.telia.net [213.248.78.189]
    7 193 ms * 192 ms las-b21-link.telia.net [62.115.134.41]
    8 277 ms 308 ms 276 ms nyk-bb1-link.telia.net [213.155.137.124]
    9 310 ms 331 ms * bost-b1-link.telia.net [62.115.115.206]
    10 278 ms 300 ms 281 ms internap-ic-304640-bost-b1.c.telia.net [62.115.3
    8.110]
    11 319 ms 273 ms 279 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    12 309 ms 310 ms 305 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    13 287 ms 283 ms 314 ms 198.49.243.250
    14 1023 ms 1026 ms 836 ms 198.49.243.253
    15 * * * Request timed out.
    16 317 ms 308 ms 306 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    that's all
  • shazzyrmgnshazzyrmgn Member Posts: 1 Arc User
    ISP Sky in the United Kingdom

    C:\Users\Sharon>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
    2 * * * Request timed out.
    3 13 ms 12 ms 11 ms 0278082a.bb.sky.com [2.120.8.42]
    4 11 ms 10 ms 11 ms ae3.lon10.ip4.gtt.net [77.67.74.93]
    5 95 ms 101 ms 95 ms xe-4-3-0.bos10.ip4.gtt.net [89.149.183.13]
    6 88 ms 88 ms 88 ms internap-gw.ip4.gtt.net [77.67.77.54]
    7 123 ms 98 ms 93 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    8 88 ms 88 ms 87 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    9 93 ms 93 ms 92 ms 198.49.243.250
    10 821 ms 839 ms 803 ms 198.49.243.253
    11 * * * Request timed out.
    12 89 ms 89 ms 89 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Trace complete.

    C:\Users\Sharon>

    contacting nettest server..timed out
    hit return to exit
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