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Forums > Home› NeverwinterPreview Shard (PC)› NeverwinterPreview - Bug Reports

Crash after neverwinter loading screen

tko21tko21 Member Posts: 4 Arc User
edited February 2015 in NeverwinterPreview - Bug Reports
After the 2nd loading screen (Neverwinter logo one) the game crashes and this message comes up: http://prntscr.com/5yd0bw
Post edited by tko21 on

Comments

  • gwynny2gwynny2 Member, NW M9 Playtest Posts: 93 Arc User
    edited January 2015
    I'm getting the same error.

    image
  • forumnamesuxsforumnamesuxs Member, NW M9 Playtest Posts: 490 Arc User
    edited January 2015
    I had the same issue, possible work around: start in safe mode.
    On the launcher, press options, and under "game" you should find the safe mode option.
    This seems to work, although I still can't delete characters.
    Wolves, big as a horse! I need new pants!

  • gwynny2gwynny2 Member, NW M9 Playtest Posts: 93 Arc User
    edited January 2015
    That did work, thank you :)

    image
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited January 2015
    One of my friends found that when she tried to repair ARC it started placing things on her desktop but she didn't realize this until she found the launcher was running from her desktop every time she crashed. Can you all make sure for some ODD reason, preview isn't installed to your desktop?
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • rgladiatorgladiato Member, NW M9 Playtest Posts: 313 Arc User
    edited January 2015
    Try running Neverwinter.exe without starting ARC at all. It's usually at c:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en

    Again, be sure ARC is completely off, not just minimized.
    Nixon the TR
    Give a man a fire and he's warm for the day. But set fire to him and he's warm for the rest of his life.
    o1iHDN0.png?1
  • rgladiatorgladiato Member, NW M9 Playtest Posts: 313 Arc User
    edited January 2015
    Another thing to try is disabling any graphics card overclocks. Most, if not all, modern cards have built in overclocks / speed boosts. For example my AMD 290x is factory set to run at a max of 1350MHz. However, if you look at the GPU specs on AMD's website the 290x is only rated for 1000MHz. To fix this error I would enter Catalyst Control Center and find the AMD OverDrive Settings. Check the box to Enable Grraphics OverDrive if its not already set. Then look for the High Performance memory clock settings: slider bar. In my case it's set to 1350MHz so I would lower it to 1000MHz. This forces the card to never try and go faster than it's factory rated speed. So find whatever speed your particular graphic chip is supposed to run at and set your card to stay at or below this speed.

    I don't have an Nvidia control panel handy but I'm sure they have something similar.


    Note, if this fixes your issue then it's almost impossible to tell who is at fault. It could be Cryptic's program being too picky, DirectX / Direct3D drivers not working right, graphics card drivers have a bug, graphics card just can't handle the boosted speed, power supply is fluctuating just enough to throw the graphics card off, or probably even more reasons that I can't remember right now.
    Nixon the TR
    Give a man a fire and he's warm for the day. But set fire to him and he's warm for the rest of his life.
    o1iHDN0.png?1
  • scififan78scififan78 Member Posts: 1,386 Arc User
    edited February 2015
    I too am having this issue except I am not even getting past the Cryptic loading screen. Here is the error I am getting.

    NeverwinterPreviewError_zpsmiqzqj9m.jpg

    I have tried Force Verify and to load in safe mode. No joy.
  • kaelemkaelem Member Posts: 5 Arc User
    edited February 2015
    Just adding my voice to the Din, it is kinda weird, I can get on the Main Server and Owlbear no problem but like others here I get that same error on Neverwinter Preview.

    Vista Home Premium 32 bit SP2
    3 GB RAM
    Nvidia GeForce GT610 2GB
    Core 2 Quad Q6600
  • scififan78scififan78 Member Posts: 1,386 Arc User
    edited February 2015
    scififan78 wrote: »
    I too am having this issue except I am not even getting past the Cryptic loading screen. Here is the error I am getting.

    NeverwinterPreviewError_zpsmiqzqj9m.jpg

    I have tried Force Verify and to load in safe mode. No joy.


    Update on my issue. I had shut down Arc and launched directly from Neverwinter's Launcher application (I had downloaded Neverwinter prior to Arc coming around) and it worked just fine. Seems there is some kind of conflict between Arc and the Preview shard though I do not know how.
  • kaelemkaelem Member Posts: 5 Arc User
    edited February 2015
    Anything else you changed? I tried running from the launcher in the folder, then going directly to the playtest folder and the hitting the gameclient and it still crashes on the second loading screen
  • scififan78scififan78 Member Posts: 1,386 Arc User
    edited February 2015
    Nope. Everything else was normal. No force verify nor safe mode.

    EDIT: Actually, I did recopy my main character to Mimic (which gave me two copies of him on there). Once I got on, I deleted my other characters that I had on there.
  • ucanthandleucanthandle Member Posts: 211 Arc User
    edited February 2015
    I'm getting the same error. Im not using ARC launcher.

    Has anyone found a workaround for this directx error? Would be nice to actually be able to test this mod/OP.
  • qahnaarinnqahnaarinn Member Posts: 1 New User
    go tp the options menu in the top right hand corner and scroll down to game. check mark the box that says safe mode. i just read a post up there and it worked thank you :smiley:
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