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Patching?

blackfoxaltoroblackfoxaltoro Member Posts: 107 Arc User
edited December 2014 in Bug Reports (PC)
this maybe behind the lag, or a result of the lag or something just overlooked, not being IN your tech department and NOT being an employee of you guys I can't say for sure because I can't see first hand what is going on, I can only see from the players prospective and sort of work out things basied on my own past expriance.

Now sorry to even have to say this, loading into neverwinter is getting to be abit of a chore, why dose it need to patch every time I load up the first log in screan, a new area, a next area, a revisted area or ANY area? once its patched from a download that should be IT! why dose it patch for EVERYTHING?

I will gladly admit I LOVE the game but the loading times take the fun out of it. you move into another area and it shows a loading screan, something you can be stuck in for 15mins or more while it reads "Patching #Files ###MBs" This happens for every new area visted, every OLD area re-visted and worst of all while trying to load into PVP, where when you FINALY load in you get booted for being AFK?!!!! How is watching a load bar slowly move while it reads Patching, while you WAIT to get into PVP being AFK? This is a NASTY time out issue that needs sorting out ASAP because it is adding to lag of the game.
I am sorry to say but you may need to take the game down for a few days to resolve some issues, as long as you keep us up to date I'm sure many of us are willing to wait while you fix problems. we would mutch rather have a working happy game then a laggy unplayable game.
Post edited by Unknown User on

Comments

  • charononuscharononus Member Posts: 5,715 Arc User
    edited December 2014
    Disable on demand patching and download the entire game.
    dVK6pEz.png
  • blackfoxaltoroblackfoxaltoro Member Posts: 107 Arc User
    edited December 2014
    @charononus
    I've done all of that in hopes of speediing things up. Still thank you for trying to help.
  • charononuscharononus Member Posts: 5,715 Arc User
    edited December 2014
    @charononus
    I've done all of that in hopes of speediing things up. Still thank you for trying to help.

    Are you sure? You should not need to patch when changing zones like you said here
    I will gladly admit I LOVE the game but the loading times take the fun out of it. you move into another area and it shows a loading screan, something you can be stuck in for 15mins or more while it reads "Patching #Files ###MBs" This happens for every new area visted, every OLD area re-visted and worst of all while trying to load into PVP
    This is behavior of on demand patching, it does not happen when it is disabled.
  • blackfoxaltoroblackfoxaltoro Member Posts: 107 Arc User
    edited December 2014
    My options looks diffrent to the one you have posted. but yes on demand patching is turned off, you just uncheck it on mine, as I do not have a disable option, just on demand patching with a check box. something I unchecked before I made this post. that's why I made the post. the fact you are even telling me it should not be patching once it's turned off continues to add to my puzzlement as to why its still patching.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited December 2014
    My options looks diffrent to the one you have posted. but yes on demand patching is turned off, you just uncheck it on mine, as I do not have a disable option, just on demand patching with a check box. something I unchecked before I made this post. that why I made the post. the fact you are even telling me it should not be patching once its turned off continues to add to my puzzlement as to why its still patching.
    The pic they're using is an old one. The current one has "On-demand patching" as the 4th option down, first option in the Patching section. Unchecking it disables, checking it enables.

    Turning off On-demand patching makes the launcher patch the entire game client before it can be played. When you have it enabled however, whenever you enter a new map, mission, or zone that you've never been too, you'll sit in loading screens longer while it patches that content "on-demand." Many people who play with on-demand patching enabled have "Not responding" connection issues.

    As for the patching. I am not sure why your connection is horrible, as I just patched the whole game (13.5 GB) yesterday afternoon and it took me only 37 minutes with no hiccups. You should look here and follow the steps to try and determine the cause, for if it was the server, then it should have cleared up for you by now and/or should be affecting a great number of other players.

    Is your router firewall enabled? If so, that might be causing connection issues. Set it's firewall to minimal settings and see if the problem goes away. (I'm not talking about software firewalls. Many routers come with built in firewalls and some of the things they filter can cause connection issues to many online games in varying ways)
  • blackfoxaltoroblackfoxaltoro Member Posts: 107 Arc User
    edited December 2014
    zebular wrote: »
    The pic they're using is an old one. The current one has "On-demand patching" as the 4th option down, first option in the Patching section. Unchecking it disables, checking it enables.

    Turning off On-demand patching makes the launcher patch the entire game client before it can be played. When you have it enabled however, whenever you enter a new map, mission, or zone that you've never been too, you'll sit in loading screens longer while it patches that content "on-demand." Many people who play with on-demand patching enabled have "Not responding" connection issues.

    As for the patching. I am not sure why your connection is horrible, as I just patched the whole game (13.5 GB) yesterday afternoon and it took me only 37 minutes with no hiccups. You should look here and follow the steps to try and determine the cause, for if it was the server, then it should have cleared up for you by now and/or should be affecting a great number of other players.

    Is your router firewall enabled? If so, that might be causing connection issues. Set it's firewall to minimal settings and see if the problem goes away. (I'm not talking about software firewalls. Many routers come with built in firewalls and some of the things they filter can cause connection issues to many online games in varying ways)

    :/ firewall gets turned off when gaming, due to lagg of firewalls, but i'll have a double sweep over those as you can never hurt to double check.

    As for patching I've tried something else today, I've uninstalled the game, removed ALL game data from my comp, and started reinstalling it today, just to see if that helps any. :/

    as for the rubberbanding and lag you speak off, I only seem to get that at peek times in game, when almost everywhere isfull, otherwise it's ok on the ingame lag front, aside from the going to other areas and patching problem.

    Options menu, The options you describe is exsactly like mine and yes, it was unticked at the time of the first post, and its unchecked again now as it re-downloads and patches the game. I shall update with another reply if that works. I don't see why I needed to go that far in the first place, (but lets say for arguments sake it didn't install correctly in the first place) then that could have been the problem. but we shall see.

    Anyway thank you BOTH for your replys and help you have tried to give and given.
  • charononuscharononus Member Posts: 5,715 Arc User
    edited December 2014
    :/ firewall gets turned off when gaming, due to lagg of firewalls, but i'll have a double sweep over those as you can never hurt to dobule check.

    As for patching I've tried something else today, I've uninstalled the game, removed ALL game data from my comp, and started reinstalling it today, just to see if that helps any. :/

    as for the rubberbanding and lag you speak off, I only seem to get that at peek times in game, when almost everywhere if full, otherwise its ok on the ingame lag front, aside from the going to other areas and patching problem.

    Options menu, The options you describe is exsactly like mine and yes, it was unticked at the time of the first post, and its unchecked again now as it redownloads and patches the game. I shall update with anothe reply if that works. I don't see why I needed to go that far in the first place, but lets say for arguments sake it didn't install correctly in the first place then that could have been the problem. but we shall see.

    Anyway thank you BOTH for your replys and help you have tried to give and given.

    If you still have problems after your reinstall, my next advice to you is to screenshot your launcher settings, and ingame settings and we'll start from there. Some lag happens sometimes. You seem like you are having more than normal and hopefully I or someone else will be able to help you figure out what is going on.
  • blackfoxaltoroblackfoxaltoro Member Posts: 107 Arc User
    edited December 2014
    charononus wrote: »
    If you still have problems after your reinstall, my next advice to you is to screenshot your launcher settings, and ingame settings and we'll start from there. Some lag happens sometimes. You seem like you are having more than normal and hopefully I or someone else will be able to help you figure out what is going on.

    if it dosn't fix it I shall. I have a screan shot of the time before I uninstalled and it wanted to patch again, to show the settings. need to find a good host place.
  • blackfoxaltoroblackfoxaltoro Member Posts: 107 Arc User
    edited December 2014
    I'll just use google. this was taken this morning before I tried the nuke and remove and replace methord. the settings are the same now, but i'm still downloading the game back in. please excuse the bad image I was useing Paint to cut out all the desk top stuff and ended up with a mass of white rubbish because I forgot to chop it. :/

    options.jpg
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited December 2014
    I'll just use google. this was taken this morning before I tried the nuke and remove and replace methord. the settings are the same now, but i'm still downloading the game back in. please excuse the bad image I was useing Paint to cut out all the desk top stuff and ended up with a mass of white rubbish because I forgot to chop it. :/

    options.jpg

    The question, "Why is it still patching?" confuses me. When disabled, the launcher will patch the entire game in one session prior to launching the game. It is around 13 to 13.5 GB in disk space. If you enable On-demand patching, the launcher will patch just enough to get you in game. Then, each time your character encounters something new or goes to a new zone or instance, you will sit longer on the loading screen while the game client patches itself on-demand.
  • grumblesmorfgrumblesmorf Member Posts: 0 Arc User
    edited December 2014
    Just checking but did you close and then open the launcher again after unchecking the box? Because after you disable on-demand patching it should tell you that it requires the launcher to be reloaded or some such; you need to click save, then close the launcher and launch again from steam or arc or whatever. If you just uncheck the box, click save, and then click play or start or whatever it says on that big yellow button on the launcher, without reloading the launcher first, it will still need to do on-demand patches in game because the launcher hasn't patched the whole game for you yet.
  • blackfoxaltoroblackfoxaltoro Member Posts: 107 Arc User
    edited December 2014
    zebular wrote: »
    The question, "Why is it still patching?" confuses me. When disabled, the launcher will patch the entire game in one session prior to launching the game. It is around 13 to 13.5 GB in disk space. If you enable On-demand patching, the launcher will patch just enough to get you in game. Then, each time your character encounters something new or goes to a new zone or instance, you will sit longer on the loading screen while the game client patches itself on-demand.


    And now we are Finaly on the same page it seems.
    I am awere that when you turn it off it patches the whole game and then thats it. This is why I turned it off, so I wouldn't have to patch "on demand" I just wanted it done and dusted even if it took a day to download the WHOLE thing, when I sit down to play a game I like to play a game, not wait forever and a day for a load screan. SO you now understand and can see why I am confused over this whole issue your self, as you've just asked the same thing I've been asking. WHY is is still doing this when its turned off? it should have patched the whole thing and thats the end of it. but nope. it took a day to patch the whole thing, and then kept on acting as if it was patching on demand. :/ its Very confusing. and I tried something I knew that we would all take normaly as a last resort, remove and reinstal. Still waiting on the download to fin at the time of this post. and I have promiced to let you know how it goes, incase its a problem with my game client download its self.
  • blackfoxaltoroblackfoxaltoro Member Posts: 107 Arc User
    edited December 2014
    Just checking but did you close and then open the launcher again after unchecking the box? Because after you disable on-demand patching it should tell you that it requires the launcher to be reloaded or some such; you need to click save, then close the launcher and launch again from steam or arc or whatever. If you just uncheck the box, click save, and then click play or start or whatever it says on that big yellow button on the launcher, without reloading the launcher first, it will still need to do on-demand patches in game because the launcher hasn't patched the whole game for you yet.

    No. as the moment you uncheck "patch on demand" the whole thing goes into a mass patching download of 13-ish GBs and that can take around a day (depending on internet speed) it did not ask me to restart it, it just got on with it and took its merry time about it, which I was happy with because I knew it was downloading the whole game pluss updates and so on, which is what i wanted so that I could just get on and play the game. :/

    But as I said to our modorator friend here, i've just jumped directly to uninstal remove all game data related, re-booted comp and started redownloading it again with patch on demand turned off to the same settings you see in the pic, JUST incase something went wrong with my game client. and I'll let you guys know the results. :)
  • grumblesmorfgrumblesmorf Member Posts: 0 Arc User
    edited December 2014
    it took a day to patch the whole thing, and then kept on acting as if it was patching on demand.

    Like, it's actually showing the patching progress up in the top corner, or just long load times?
  • blackfoxaltoroblackfoxaltoro Member Posts: 107 Arc User
    edited December 2014
    Yes like its showing, only hopefully I wont get this every time I load it after tonight. that pic was taken before I removed the game to re-install it, that's what I faced every day I loaded the log in client, and then again for every place I went in game, even if I had been there before, it just keeps patching, as if patching on demand. it was very annoying. its at 79.5% as I type to you now on its reinstall download.
  • blackfoxaltoroblackfoxaltoro Member Posts: 107 Arc User
    edited December 2014
    Just to clarafy, This is what it is doing at the moment and its settings.

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    1X8fOzRLcgsGUGVGir6tRqz-ovWk2hWYPjPS9OocMg=w521-h405-no
  • blackfoxaltoroblackfoxaltoro Member Posts: 107 Arc User
    edited December 2014
    ughh and I forgot to crop one again >< sorry.
  • grumblesmorfgrumblesmorf Member Posts: 0 Arc User
    edited December 2014
    When I disabled on demand patching, I got a little popup that said that the launcher would need to be restarted for that change to take effect. I thought you might have had the same problem I had where I didn't notice that at first and just went ahead and clicked PLAY right after unchecking the box without restarting the launcher. I was also confused why it was still doing patches in game. But you don't get one of those? Might be different for different OS's or for Steam I guess.
  • blackfoxaltoroblackfoxaltoro Member Posts: 107 Arc User
    edited December 2014
    When I disabled on demand patching, I got a little popup that said that the launcher would need to be restarted for that change to take effect. I thought you might have had the same problem I had where I didn't notice that at first and just went ahead and clicked PLAY right after unchecking the box without restarting the launcher. I was also confused why it was still doing patches in game. But you don't get one of those? Might be different for different OS's or for Steam I guess.

    it might be. but I think it was my game client, like a missing file or something of the likes. I'm both a steam and an Arc user, I play Neverwinter Via Arc just because everything is to hand like the forums and so on. but so far it is looking like something went wrong with my lurncher, as I'm just about to run it for first time since reinstall, and all it did before getting to chara' pick area was check files and then play, so looking like the reinstall fixed the problem. (so far)
  • blackfoxaltoroblackfoxaltoro Member Posts: 107 Arc User
    edited December 2014
    FIXED!

    The reinstal seems to have fixed the problem! :cool: so now if you get anyone with this problem, its likely a random problem with their lurncher/game client. Tell them to uninstall the game and redownload it, its probably a bit of coding or a random file lost in download or something just as randomly simple.

    :D thank you BOTH for all the help.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited December 2014
    Good to hear! If it happens again, please do contact Support with as many details as possible.

    Safe travels,
    Archmage Zebular of Mystryl

    PWE Community Moderator
This discussion has been closed.