It has not officially been said about any of this. Moderators are volunteers and not paid employees of PWE/Cryptic. Until something is said from PWE/Cryptic then anything said is just someone's opinion on how things work. I hope that is the case that they are coming in waves.
It has not officially been said about any of this. Moderators are volunteers and not paid employees of PWE/Cryptic. Until something is said from PWE/Cryptic then anything said is just someone's opinion on how things work. I hope that is the case that they are coming in waves.
That is not entirely true. Yes, Community Moderators are Volunteers. However, we are still a part of the Community Staff. We are just Volunteer Staff Members. We have a direct line of Communication with PWE (except for Billing Support - even we still have to use player means for Support).
We can and do speak for the Devs in official capacities upon instruction or when we have access to an official answer or statement. For me personally, this is when I type in this color font and don't include my in-character signature image. As for this particular topic, we have no information we can share on this promotion other than what I've already posted, which was in regard to the hotfix last thursday. The matter of who gets promotions and who doesn't, is a matter of Billing and only a Developer or Community Manager (not Moderator) can give an answer to such questions and they haven't given us any such answers yet. If such an answer does come down the Community Staff pipe-line, then we'll be able to answer such an inquiry.
When I chat in this color, it is most likely chock full of my own opinions or discussions and not a direct official statement or conveyance.
Safe travels,
Archmage Zebular of Mystryl PWE Community Moderator
It was mentioned that these come in waves, I sure hope that is the case. My email is set up and has always been, I have a lot of play time and have spent more than I care to mention here.
It tends to pay off to read my posts very specifically as I use pretty specific wording.
These types of promotions have come in waves in the past. I did not say this promotion is coming in waves.
I wouldn't be surprised if this came in waves like the Ioun Stone of Radiance but that is not an answer relayed to me by staff. E-mail promotions tend to be very tight lipped and getting information about them from PWE/Cryptic has been like pulling teeth at times.
As Zeb said we do have a direct line of communication so we do relay official information but we tend to make it fairly clear 'the developers said' or color code in some way. We can get answers to a lot of questions especially if it is regarding something originating from the Community Team but when players ask how people are selected or why they didn't get a promotional item it's really not likely to be answered. We've asked and the answers don't come.
I fail to understand why you need a trophy because someone else got one? Are you that entitled that you HAVE to have everything everyone else has? Businesses give people different things all the time It is called "Targeted Marketing" and the purpose of it is to A. get the targeted group to spend more and B. get the non-targeted group to spend more to so next time they can be in the targeted group.
Go back to page 6 of this topic and read Zeb's post on what the email contained. It says Loyal Players in the email. They have missed a lot of loyal players. I have been playing PWE/Cryptic games since 2009 and have spent money in all the games I played. How loyal is that. Yet I never got the email.
Go back to page 6 of this topic and read Zeb's post on what the email contained. It says Loyal Players in the email. They have missed a lot of loyal players. I have been playing PWE/Cryptic games since 2009 and have spent money in all the games I played. How loyal is that. Yet I never got the email.
Well you're not alone. Ive yet to get the email as well. It would seem, my loyalty is in question too
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ambisinisterrMember, Neverwinter ModeratorPosts: 10,462Community Moderator
edited December 2014
It's not loyalty. It's random with a fancy name. Trust me that feedback has been passed along...
But seriously don't ever heed the words of such email promotions as bearing meaning. The same nonsense happened with Ioun Stones.
Yeah, Loyal was probably the worst possible word to use. :P
Things I've worked out from observation on the forums and in-game that it isn't:
- Recent zen purchases. (Several who have purchased large amounts in the past month have gotten nothing, someone who hasn't bought zen in over six months did.)
- Not making recent zen purchases. (Several who bought recently did.
- Spending zen recently. (Several who bought a bunch of things lately didn't get it.)
- Not spending zen recently. (Someone who apparently has never even used the exchange much less bought zen has it.)
- Recent support tickets. (Three in the past two weeks personally, one for billing, two for player behaviour.)
- Owning Zen store packs. (I own Warlock and Dragonborn Legend, bought the latter recently with real money during a sale and got the Storm Rider companion from the zen transfer, which I got an email notifying me about.)
- Not owning Zen store packs. (See: Hotfix for not being able to have two dragon hoard bags.)
- Owning cash-only packs. (I own Feywild, people who own Hero of the North and bought it more recently than I bought Feywild didn't get it either.)
- Not owning cash-only packs. (Lots of people)
- Spending x amount on zen this year. (It is not $100, nor is it $200. Higher amounts not confirmed but given that people who haven't ever bought or used zen have reported getting it, it's not that)
- Playing since Open Beta
- Playing since Closed Beta
- Being a new player
- Using ARC
- Not using ARC
- Recently redeeming codes in ARC
...And probably a few other eliminated things I've forgotten.
All of these have turned up people both with and without the 'loyalty' reward.
You are confusing the word Loyalty with something it is not. The Reward is called the "Enthusiast Pack" not the "Loyal Member Pack". The singular Focus on a single word in a email announcing the reward is childish.
...Did you just call a mod childish for noting that a choice of terminology was poor?
I think you've got a bit of a case of reverse entitlement. Your posts drip with 'Well I got mine, anyone who didn't but might want it is childish and entitled and should go away'. ;P
Largely inactive, playing Skyforge as Nai Calus.
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zebularMember, Neverwinter Moderator, NW M9 PlaytestPosts: 15,270Community Moderator
edited December 2014
The email says, and I quote, "The Neverwinter Team would like to take a moment to thank our loyal players." No where does it say"all loyal players" nor does the subject allude to being for "all" loyal players. The subject of the email is, "A Gift For Our Loyal Players" again, not "all our loyal players."
Loyalty can be determined in an unimaginable number of ways. There can even be various stages in a degree of loyalty, from any number of perspectives. This is not defined in the email and should therefore not be the sole focus of a defining assumption of the intent of the mention of loyalty there-in.
For an example assumption, which there can be many, from the sound of the following statement, "Without your contribution, Neverwinter would not have evolved into the game that it is today.," and the name of the pack, "Enthusiast Pack," it sounds like it may be geared to either Alpha or Beta players or possibly Preview Playing Players.
Who knows, it could be a progressive gift that gets sent out when a set number of criteria are met on an account. The email even outright says that there is more in store for the Community, "We have more in store for the Neverwinter community, but for now we would like to show our appreciation by offering you a gift!" Patience should be observed.
Barring that, one can feel free to file a ticket and inquire why one hasn't gotten an Enthusiast Pack.
zebularMember, Neverwinter Moderator, NW M9 PlaytestPosts: 15,270Community Moderator
edited December 2014
*chuckles madly*
Oh wait, that reminds me... bah, it's only been two weeks... what's one more going to hurt?
Anyway, closing this down now as this was originally about a bug and that bug's now been fixed. If anyone has any questions or further issues with the Enthusiast Pack, please file a Support Ticket.
Safe travels,
Archmage Zebular of Mystryl PWE Community Moderator
Comments
We can and do speak for the Devs in official capacities upon instruction or when we have access to an official answer or statement. For me personally, this is when I type in this color font and don't include my in-character signature image. As for this particular topic, we have no information we can share on this promotion other than what I've already posted, which was in regard to the hotfix last thursday. The matter of who gets promotions and who doesn't, is a matter of Billing and only a Developer or Community Manager (not Moderator) can give an answer to such questions and they haven't given us any such answers yet. If such an answer does come down the Community Staff pipe-line, then we'll be able to answer such an inquiry.
When I chat in this color, it is most likely chock full of my own opinions or discussions and not a direct official statement or conveyance.
Safe travels,
Archmage Zebular of Mystryl
PWE Community Moderator
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
It tends to pay off to read my posts very specifically as I use pretty specific wording.
These types of promotions have come in waves in the past. I did not say this promotion is coming in waves.
I wouldn't be surprised if this came in waves like the Ioun Stone of Radiance but that is not an answer relayed to me by staff. E-mail promotions tend to be very tight lipped and getting information about them from PWE/Cryptic has been like pulling teeth at times.
As Zeb said we do have a direct line of communication so we do relay official information but we tend to make it fairly clear 'the developers said' or color code in some way. We can get answers to a lot of questions especially if it is regarding something originating from the Community Team but when players ask how people are selected or why they didn't get a promotional item it's really not likely to be answered. We've asked and the answers don't come.
Go back to page 6 of this topic and read Zeb's post on what the email contained. It says Loyal Players in the email. They have missed a lot of loyal players. I have been playing PWE/Cryptic games since 2009 and have spent money in all the games I played. How loyal is that. Yet I never got the email.
Well you're not alone. Ive yet to get the email as well. It would seem, my loyalty is in question too
But seriously don't ever heed the words of such email promotions as bearing meaning. The same nonsense happened with Ioun Stones.
If we are not "loyal" then I would say their definition differs from ours. It's random.
But you also don't see us fretting.
Things I've worked out from observation on the forums and in-game that it isn't:
- Recent zen purchases. (Several who have purchased large amounts in the past month have gotten nothing, someone who hasn't bought zen in over six months did.)
- Not making recent zen purchases. (Several who bought recently did.
- Spending zen recently. (Several who bought a bunch of things lately didn't get it.)
- Not spending zen recently. (Someone who apparently has never even used the exchange much less bought zen has it.)
- Recent support tickets. (Three in the past two weeks personally, one for billing, two for player behaviour.)
- Owning Zen store packs. (I own Warlock and Dragonborn Legend, bought the latter recently with real money during a sale and got the Storm Rider companion from the zen transfer, which I got an email notifying me about.)
- Not owning Zen store packs. (See: Hotfix for not being able to have two dragon hoard bags.)
- Owning cash-only packs. (I own Feywild, people who own Hero of the North and bought it more recently than I bought Feywild didn't get it either.)
- Not owning cash-only packs. (Lots of people)
- Spending x amount on zen this year. (It is not $100, nor is it $200. Higher amounts not confirmed but given that people who haven't ever bought or used zen have reported getting it, it's not that)
- Playing since Open Beta
- Playing since Closed Beta
- Being a new player
- Using ARC
- Not using ARC
- Recently redeeming codes in ARC
...And probably a few other eliminated things I've forgotten.
All of these have turned up people both with and without the 'loyalty' reward.
...Did you just call a mod childish for noting that a choice of terminology was poor?
I think you've got a bit of a case of reverse entitlement. Your posts drip with 'Well I got mine, anyone who didn't but might want it is childish and entitled and should go away'. ;P
Loyalty can be determined in an unimaginable number of ways. There can even be various stages in a degree of loyalty, from any number of perspectives. This is not defined in the email and should therefore not be the sole focus of a defining assumption of the intent of the mention of loyalty there-in.
For an example assumption, which there can be many, from the sound of the following statement, "Without your contribution, Neverwinter would not have evolved into the game that it is today.," and the name of the pack, "Enthusiast Pack," it sounds like it may be geared to either Alpha or Beta players or possibly Preview Playing Players.
Who knows, it could be a progressive gift that gets sent out when a set number of criteria are met on an account. The email even outright says that there is more in store for the Community, "We have more in store for the Neverwinter community, but for now we would like to show our appreciation by offering you a gift!" Patience should be observed.
Barring that, one can feel free to file a ticket and inquire why one hasn't gotten an Enthusiast Pack.
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
Neverwinter Wonderland
Neverwinter Wet & Wild
Neverwinter 2nd Anniversary Montage
Neverwinter Anniversary Montage
Protector's Jubilee Speech
Oh the Carnage
Oh wait, that reminds me... bah, it's only been two weeks... what's one more going to hurt?
Anyway, closing this down now as this was originally about a bug and that bug's now been fixed. If anyone has any questions or further issues with the Enthusiast Pack, please file a Support Ticket.
Safe travels,
Archmage Zebular of Mystryl
PWE Community Moderator
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]