Need help redeeming your free Arc gifts? Look here!

melodywhr

ctdamionte wrote: »

Except they're not there.

All you get is this. With nothing in game.

my ARC looks just like yours does. all of my redeemed keys in ARC have N/A in those fields so there's no way for me to actually tell what key is what.

when i go in-game to the reward claims agent, my promo tab looks like this:



if you are sure you have entered the code and you do not see the promo items at the reward claims agent, submit a support ticket so they can investigate the issue.

chakarah

ok im not seeing where to get the codes. bc everytime i try to go to the NWN site it ships me back here.

can someone just copy and paste the link

iambecks1

chakarah wrote: »

ok im not seeing where to get the codes. bc everytime i try to go to the NWN site it ships me back here.

can someone just copy and paste the link

These both work

http://www.arcgames.com/en/arc-news/detail/3030473-come-grab-your-free-arc-gifts_

http://www.arcgames.com/en/arc-news/detail/3031673-more-free-arc-gifts_

zebular

chakarah wrote: »

ok im not seeing where to get the codes. bc everytime i try to go to the NWN site it ships me back here.

can someone just copy and paste the link

Open up Arc Client, copy the code from the news articles under Neverwinter, then click on your username on the top right of the Arc Client, select Redeem Key. Enter the key.

iambecks1 posted links to the two articles. You need to redeem them through the Arc Client's redeem key option, not the web site's old structure.

kenaialpha

rhoric wrote: »

You have to click on your name on the arc client in the top right hand corner

I don't seem to have a "redeem code" key. I am logged in but when I click on my account name in top right corner, there is no redeem key option. I've never used arc before but been playing NW for weeks. Why isn't this working? What can I do?

Kenai

poliplas

i put the key in the key redemption and he say's this

"Your items could not be sent, please login to Neverwinter and reenter your code, If you continue to have problems, please contact customer support for further help"

i login to Neverwinter and still saying the same, what can i do? i dont understand

zebular

kenaialpha wrote: »

I don't seem to have a "redeem code" key. I am logged in but when I click on my account name in top right corner, there is no redeem key option. I've never used arc before but been playing NW for weeks. Why isn't this working? What can I do?

Kenai

. . . Make sure you're left-clicking, not right-clicking. When you single left click your display name on the top left of the main Arc Window (after logged in), three options will drop down. Redeem Key is the middle option.

poliplas wrote: »

i put the key in the key redemption and he say's this

"Your items could not be sent, please login to Neverwinter and reenter your code, If you continue to have problems, please contact customer support for further help"

i login to Neverwinter and still saying the same, what can i do? i dont understand

. . . Make sure you're redeeming them through the Arc Client and not the old Web site redeem key page and make sure you're not adding spaces before or after when pasting. If you still have issues, please do as it says and contact Support.

humanguy30

I load the game through Steam. How do I redeem promotions?

iambecks1

humanguy30 wrote: »

I load the game through Steam. How do I redeem promotions?

install arc

humanguy30

Fair enough. Thanks.

mircalla83

Given the fact that recently, payments from Steam are being excluded from 'Promotions', I'd expect them to pull Steam support in the future to begin with.

humanguy30

I DID notice that I didn't get the bonus stuff from my ZEN purchase.

tpierce88

My client does not have a redeem button under my profile name drop down menu. It only has "My account" and "Sign out"

kirkcaldy

tpierce88 wrote: »

My client does not have a redeem button under my profile name drop down menu. It only has "My account" and "Sign out"

The redeem feature has been moved to the top left hand corner.
Click on the icon in the top left and you get the drop down tab.


.

zebular

kirkcaldy wrote: »

The redeem feature has been moved to the top left hand corner.
Click on the icon in the top left and you get the drop down tab.

Thanks, I meant to update this thread's OP last night but I got side-tracked. 'tis done now!

jacydarkling

... figured it out ... ARC client, not account... too much information... feel free to delete... couldn't figure that out either ><;

mauristin

i had redeemed the 2 codes that you copy in this thread and another one, but for any of them i have this situation on arc launcher



and in game this situation



i send a ticket, but i wanna know why xD

bazgc

If you were trying to soon it may not have applied and updated the systems fully yet. It may also be worthwhile logging out and back in again if you've not logged out in the meantime in case that helps.

sammyboicu

OK! i click it, my name for reedem but it's gone! can't find any reedem key (and I have reedem my Dreamchase). Doesyour arc works?

ryoushuhikage94

But PWE ticket service what had smoked??

after 5 days they answer me that the gift pack was received and reclaimed the 14 of august and i cant redeem 2 times the same key....

what the ****??? i know i cant redeem 2 times the same key but the problem was that yes i redeem the pack but i didnt receive it!!!!

plubrious

Thanks for the free stuff. It really is appreciated by the community even though we gripe and complain. I mean, it is free right? I'll redeem in game ASAP.

lewstelamon01

Closing this as it is well over 30 days old.