This game's player support is terrible.

mailbro

I'm missing all my AD and gold, been that way for over a week now. They marked my ticket as solved for the second time. Here is what they said:

<< removed private communication >>

In other words, if your gold/AD disappears due to a game bug/database error which is THEIR fault, then they won't restore it.

What the **** is this logic. I'm so ****ing pissed that all my gold and AD just go poof one day and the only thing they actually do to help me is post my account access logs. And no, I did not spend all my AD and gold. I would know if I spent 613,567 (something around that) AD (now I have 0) and 74(ish) gold (also is 0).

It's just a matter of time before this happens to others. (And if I continue playing, it'll eventually happen to me again)

beckylunatic

Well, your thread is going to get locked for posting the details of your mail from support, but... dude, it does sound like your account was hacked. Generally, if *all* your money goes missing, that's exactly what happened.

Sending you the access logs allows you to review them for times when your account was accessed when you know you weren't playing.

melodywhr

i understand your frustration, but bringing this here to the forums is not the appropriate action to take. posting private communications between PWE and you is a violation of the forum rules of conduct and the ToS. and threads like this just aren't productive. they end up being a huge flame fest. that just isn't allowed here.

Rule 3.03 - No Posting of Personal Conversations or Personal Information
. . . . Topics such as these are considered breaches of privacy. Please refrain from posting such items including, but not limited to, email exchanges with GMs, admins, moderators, PWE Customer Service or personal communications with other members.