In game bug reporting... bugged?

gronknard

I have submitted a bug report three times in game regarding the Alchemy+Gateway problem (see here: Gateway-Alchemy-Bug). No bug report shows up in my tickets list.

the1prometheus

I agree. Here is a post I made just a little bit ago that regards your issue as well:


"Here's what is happening to me-

Several times now when using the gateway and collecting items marked "TASK COMPLETE" in green text, the gateway collects astral diamonds from my character as if I chose to "RUSH" the profession task. I have made two tickets about this but when I go online to support or access support within the game itself it shows I have submitted no tickets even though I was given a ticket number. No gm contacts me, and no email is sent to me regarding this issue. There is also no search feature to search for your ticket via the provided ticket number. I refuse to fill our yet another 'useless form' to have my issue handled and I cannot find a phone number to call in order to resolve this.

This JUST happened to me again to the tune of about 75,000 AD and I won't be using the gateway anymore.

This is ridiculous.

Here's an idea-

Why don't you implement a feature at the bank where you can store currencies as well as items. That would solve the issue for me and others and you wouldn't have to painstakingly run down a random bug that doesn't ALWAYS happen.

I'd put my AD in the bank and everything would be smooth sailing.

How about that, huh?"

gharet

That's because they're probably auto deleting them right off the bat now, instead of waiting 2 weeks and closing all bugs in a giant batch with no resolution

zebular

. . . . . Bug Reports go to a different department than normal Support and GM tickets. They do not show in your personal reports on the Support Site or in Game and should not be used for something you want a response to. Bug reports, in fact no Reports are ever deleted. Stating that they are is rumor mongering and false. Bug Reports are just that, Reports that go directly to the Devs. It is Support Tickets and GM Tickets that are open to conversation between you and Support, this is why these latter ones show up in your Ticket History. There is no user-side Bug Report History.

abell39

zebular wrote: »

. . . . . Bug Reports go to a different department than normal Support and GM tickets. They do not show in your personal reports on the Support Site or in Game and should not be used for something you want a response to. Bug reports, in fact no Reports are ever deleted. Stating that they are is rumor mongering and false. Bug Reports are just that, Reports that go directly to the Devs. It is Support Tickets and GM Tickets that are open to conversation between you and Support, this is why these latter ones show up in your Ticket History. There is no user-side Bug Report History.

Thanks, that finally makes sense. I've been wondering why bug reports seem to "vanish" after submission and now I get it. It would be nice if there were a bug-report history so we'd be able to keep track of what we've reported (I've forgotten before whether I've reported certain bugs or not), but it's good to know they do go through. The distinction between bug reports and support tickets wasn't 100% clear to me (and apparently not just to me either), so it was hard to tell if it was working as intended.

I don't mean to derail the topic, but I feel like I should ask -- in general, is it better to report bugs through this forum or through the in-game bug report? Or does it matter?

zebular

abell39 wrote: »

Thanks, that finally makes sense. I've been wondering why bug reports seem to "vanish" after submission and now I get it. It would be nice if there were a bug-report history so we'd be able to keep track of what we've reported (I've forgotten before whether I've reported certain bugs or not), but it's good to know they do go through. The distinction between bug reports and support tickets wasn't 100% clear to me (and apparently not just to me either), so it was hard to tell if it was working as intended.

. . . . . Most welcome! Yeah, I've asked for this before too - a Bug Report history for end-users. To allow for this suggestion some lime-light, please feel free to make a new thread on this suggestion in itself, so it is not lost in the discussions in this thread. General Forum will do or you can post it here in Bug Reports, either one would be relevant for that sort of feedback.

abell39 wrote: »

I don't mean to derail the topic, but I feel like I should ask -- in general, is it better to report bugs through this forum or through the in-game bug report? Or does it matter?

. . . . . Not a derail at all, very much on topic still! Both methods are great! Either or will work just fine, which ever you feel is better for you. Doing both is even better. What I like to do sometimes is first make an in-game bug report, then copy the Incident Number from system chat. Then write up a Bug Report Thread and include the ticket number in my forum report.

. . . . . Just keep in mind, the only "bug reports" we don't allow on the forum are ones that detail exploits or name exploiters or other problem players/guilds. These, because of their sensitive nature, must be handled through Support or in-game Bug Reports only.