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Forums > Home› Neverwinter Discussion › General Discussion (PC)

All Shards Down Momentarily to Fix Dragon

dezstravusdezstravus Member Posts: 2 Arc User
edited July 2013 in General Discussion (PC)
Hey All,

We need to lock access to all shards for a brief moment in order to resolve the issue with Dragon. I don't believe that this will affect players who are already logged in, but please be aware that you may experience login issues on all shards for the next few moments. We'll keep you updated on the progress!
Post edited by dezstravus on

Comments

  • mistressphoenixmistressphoenix Member Posts: 369 Arc User
    edited July 2013
    Well, that explains why i can't get onto Beholder. Thanks for the heads up here. Otherwise, i might think something SERIOUS was going on with my game!
    @lady_phoenix
  • elcymerianelcymerian Member Posts: 241 Arc User
    edited July 2013
    That was faster than expected. I went to reply in a thread I started. It was closed and redirected here in just a few minutes. lol Thanks for the update/info/attempts to fix.
  • abombination247abombination247 Member Posts: 1,279 Bounty Hunter
    edited July 2013
    Can you elaborate on the issue you are trying to fix on Dragon ? That would be nice.
  • fondlezfondlez Member Posts: 0 Arc User
    edited July 2013
    abombination247 wrote: »
    Can you elaborate on the issue you are trying to fix on Dragon ? That would be nice.

    Does it matter? As long as its not an in-game issue, which it probably is not (due to how suddenly the shard went down) otherwise they would have said something, then its not relevant.

    ETA would be welcome, of course, but that's a separate issue.
  • dezstravusdezstravus Member Posts: 2 Arc User
    edited July 2013
    abombination247 wrote: »
    Can you elaborate on the issue you are trying to fix on Dragon ? That would be nice.

    Currently the only information available is that it went down unexpectedly. We're troubleshooting the root cause and working to bring the shard back online ASAP. Most likely, troubleshooting and investigation will persist after the shard is brought back online, and if any opportunities to update the code or infrastructure are identified, they will generally be scheduled for a future maintenance with the details shared via the patch notes. Cheers!
  • yokanaanyokanaan Member, Neverwinter Beta Users Posts: 151 Bounty Hunter
    edited July 2013
    I hope it's not some attack on servers which happens in other games from time to time.
  • gunaklougunaklou Member Posts: 1 Arc User
    edited July 2013
    I know its kinda hard to give one in those kind of situation, but do you have a rough estimate of an ETA?
  • fondlezfondlez Member Posts: 0 Arc User
    edited July 2013
    yokanaan wrote: »
    I hope it's not some attack on servers which happens in other games from time to time.

    Those are Distributed Denial of Service attacks. They are highly unlikely to be a cause here because the servers were functioning perfectly before they/Dragon suddenly went down, including in busy Dungeon Delve period that had just ended. DDoS attacks first degrade a service, often over a long period, before forcing it offline.
  • synikylsynikyl Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 15 Arc User
    edited July 2013
    The janitor knocked a bucket of water all over the server.. Someone just ran over to best buy. Don't worry guys.
  • cmpinpointerrorcmpinpointerror Member, Moonstars, Neverwinter Beta Users, Cryptic Developers, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Founder's Pack Users Posts: 646
    edited July 2013
    Beholder and Mindflayer are up. Dragon will be up shortly after we perform some checks.
  • elcymerianelcymerian Member Posts: 241 Arc User
    edited July 2013
    The Foundry Editor must be based in Dragon, because it is closed as well. lol
  • leshil40leshil40 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 157 Bounty Hunter
    edited July 2013
    Patch the game 1-2 times a week as well. We need fixes and content at a decent pace like other games. Patches every 2-3 weeks is disappointing.
  • cmpinpointerrorcmpinpointerror Member, Moonstars, Neverwinter Beta Users, Cryptic Developers, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Founder's Pack Users Posts: 646
    edited July 2013
    All shards are now available once again. Thanks for your patience while we looked into the issue.
This discussion has been closed.