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Warning: UNSAFE to buy Zen

cleanorcleanor Member Posts: 40
edited May 2013 in General Discussion (PC)
A bunch of us have bought Zen from PWE recently and even after getting emailed a confirmation receipt have gotten no Zen added to our accounts.

See post below:

http://nw-forum.perfectworld.com/showthread.php?193021-Zen-processing-time

Buy at your own risk.

Comments

  • muzlibmuzlib Member Posts: 8 Arc User
    edited May 2013
    happened to me

    dont buy zen right now until this is fixed
  • soulwarrior78soulwarrior78 Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 541 Arc User
    edited May 2013
    The first time I bought Zen it took almost 2 days for it to go through. The 2nd time, was about 6 hours, but ever since then it's instantly. The first 2-3 times is where they actually make sure it's not a fraudulent purchase I guess.
  • cynonzcynonz Member Posts: 3 Arc User
    edited May 2013
    muzlib wrote: »
    happened to me

    dont buy zen right now until this is fixed

    out of curiosity did you add it to your game wallet from your master account? I thought the same thing until i read the directions and then added it to my neverwinter account and viola there it was (purchased zen a couple times and no problem myself)
  • cleanorcleanor Member Posts: 40
    edited May 2013
    There is no history of any transaction, and total Zen = 0 even after PWE has sent email acknowlegding my purchase, therefore no Zen to be moved.
  • aporiascaporiasc Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 0 Arc User
    edited May 2013
    On top of that, we have had no official acknowledgement of this issues. There has been no compensation for our missing funds, and missing Zen, and no explanation for why our transactions are not even showing up on the website.
  • oddwin1oddwin1 Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2013
    Okay .. so sounds like maybe you guys are missing a step here..

    When you buy Zen from PW.. (because they have a TON of games that use it).. you HAVE to go to "Your account" and "Transfer" the Zen specifically to your Neverwinter account.

    I had the same problem.
  • muzlibmuzlib Member Posts: 8 Arc User
    edited May 2013
    cynonz wrote: »
    out of curiosity did you add it to your game wallet from your master account? I thought the same thing until i read the directions and then added it to my neverwinter account and viola there it was (purchased zen a couple times and no problem myself)


    its shows up as 0 zen balance on my master account :/
    but I have emails as proof that my card got charged
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited May 2013
    . . . . . Please contact Support immediately. You can do so either by the top link on every page in this site or by emailing [email protected] - we cannot allow the discussions of Billing issues on the forums as we cannot provide forum support for this. This is something only the Support Team can handle, through the Support methods provided. I appologize for this issue and hope it gets resolved soon.
This discussion has been closed.