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Forums > Home› Neverwinter Discussion › General Discussion (PC)
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Im guardian and still cant log in? its after 9:00 AM...

deffydeffy Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
edited April 2013 in General Discussion (PC)
title says it
Control Wizard = Defqon
Post edited by deffy on
«1

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    darkhoax1darkhoax1 Member Posts: 2 Arc User
    edited April 2013
    I want my money back!!!
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    deffydeffy Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited April 2013
    It says im not aloud to play right now...
    Control Wizard = Defqon
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    ethawnethawn Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 3 Arc User
    edited April 2013
    Same here. It appears to know I bought, but it says I can't play. Meanwhile my wife is logged in and hers was bought minutes after mine.
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    heyrogersheyrogers Member, Cryptic Developer Posts: 180 Cryptic Developer
    edited April 2013
    Did you try this link?
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    darkhoax1darkhoax1 Member Posts: 2 Arc User
    edited April 2013
    love you heyrogers
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    deffydeffy Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited April 2013
    omg its still pending? i bought guardian like allmost 2 days ago...
    Control Wizard = Defqon
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    skexitskexit Member Posts: 22
    edited April 2013
    heyrogers wrote: »
    Did you try this link?

    no matter what i enter i always get "Someone else has already registered that Display Name. Please choose a new one."

    PS: even with 16 character long random names -.-
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    ethawnethawn Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 3 Arc User
    edited April 2013
    heyrogers wrote: »
    Did you try this link?

    Yep. I had missed that on initial purchase but got it taken care of a few minutes later after seeing it when I purchased for my wife.
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    lordlasarianlordlasarian Member Posts: 8 Arc User
    edited April 2013
    heyrogers wrote: »
    Did you try this link?

    I tried the link, it indicated that my transaction was still pending (from yesterday afternoon). It also advises that if it takes longer than 30 minutes to contact CS; however, I cannot submit a ticket because that system appears to be down also.
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    ethawnethawn Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 3 Arc User
    edited April 2013
    Huh. Works now. Maybe it needed a re-visit? I work in Technical Support, I swear I am not that silly. Still, looks like I am in! Thank you!
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    eternalrage233eternalrage233 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 7 Arc User
    edited April 2013
    My transaction says completed and i still cannot login
    Core i5 2500k
    GA-Z77X-UD3H
    16GB DDR3 800
    Sandisk Extreme 120GB SSD
    ATI 7850 ASUS Direct CU II 2GB
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    jimbogehjimbogeh Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 26 Arc User
    edited April 2013
    Ugh. Still pending over 24 hours.
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    jimbogehjimbogeh Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 26 Arc User
    edited April 2013
    Can you guys log into the gateway at least?
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    eternalrage233eternalrage233 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 7 Arc User
    edited April 2013
    i can load up the game but when i login at inside the game i get the message saying i cannot play
    Core i5 2500k
    GA-Z77X-UD3H
    16GB DDR3 800
    Sandisk Extreme 120GB SSD
    ATI 7850 ASUS Direct CU II 2GB
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    skexitskexit Member Posts: 22
    edited April 2013
    well i opened a ticket for the support ... seems like my account is broken or whatever ...

    sux hardcore ...
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    deffydeffy Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited April 2013
    Thanks PW, waste of 60$ :)
    Control Wizard = Defqon
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    zithnamewastakenzithnamewastaken Member Posts: 6 Arc User
    edited April 2013
    I bought the founder's pack earlier today and although I got a message immediately from Paypal saying the charge was succesful, I haven't received any notification from Perfect Worlds
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    ajemiaajemia Member Posts: 21 Arc User
    edited April 2013
    Hehee... it says its pending, however i have bought this a long time ago.
    Also got e-mail already saying: Play Neverwinter Right Now!

    Still says not allowed to play when i try to login... cool :P
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    jimbogehjimbogeh Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 26 Arc User
    edited April 2013
    Same with me
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    skexitskexit Member Posts: 22
    edited April 2013
    i wish it would say pending ... i get some ****ty:

    "Your Display/Forum Name (or “Handle”) does not exist or is already associated with an existing account. Please choose another Display Name, enter it in the field below and click “SUBMIT.”"

    and whatever i enter i get the same error:

    "Someone else has already registered that Display Name. Please choose a new one."

    also tried "asdlrgefld"

    well seems like its take already ..
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    seelieroseseelierose Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 2 Arc User
    edited April 2013
    I also cannot get into game I bought guardian today account says it was successfully completed yet says I cannot play right now.
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    deffydeffy Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited April 2013
    I have a feeling that we will not be able to play until monday when Perfect World is open
    Control Wizard = Defqon
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    skexitskexit Member Posts: 22
    edited April 2013
    deffy wrote: »
    I have a feeling that we will not be able to play until monday when Perfect World is open

    well guess thats a refund then ... :) paypal ftw... but lets see what they do to fix it first ...
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    ajemiaajemia Member Posts: 21 Arc User
    edited April 2013
    Also when i go to my account i get this:

    Completed
    Your transaction was successfully completed.

    Yet if i follow the link provided in here, it says pending... *sigh*
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    dezstravusdezstravus Member Posts: 2 Arc User
    edited April 2013
    deffy wrote: »
    I have a feeling that we will not be able to play until monday when Perfect World is open

    While I can't guarantee a response to your ticket within any particular frame, I can guarantee that we've got customer support working hard throughout the weekend, addressing as many tickets as possible. Hope to see you guys in game soon. :)
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    zithnamewastakenzithnamewastaken Member Posts: 6 Arc User
    edited April 2013
    Thank you Dezstravus, that helps. Ask them to work hard on my ticket! :)
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    skexitskexit Member Posts: 22
    edited April 2013
    dezstravus wrote: »
    While I can't guarantee a response to your ticket within any particular frame, I can guarantee that we've got customer support working hard throughout the weekend, addressing as many tickets as possible. Hope to see you guys in game soon. :)

    doesnt change the fact that this site:

    https://billing.perfectworld.com/neverwinterguardian/conflict_display

    is broken ^^ and to be true most of us bought the guardian/hero pack for the headstart :P if i cant play before wednesday due to problems on your side i feel ripped off =]
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    seelieroseseelierose Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 2 Arc User
    edited April 2013
    I can get in now thanks guys.
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    lordlasarianlordlasarian Member Posts: 8 Arc User
    edited April 2013
    dezstravus wrote: »
    While I can't guarantee a response to your ticket within any particular frame, I can guarantee that we've got customer support working hard throughout the weekend, addressing as many tickets as possible. Hope to see you guys in game soon. :)

    I appreciate the assurance that your CS people are working over the weekend (I don't think anyone is surprised to hear that), except that the ticket system also appears to be down - so we can't reach them.

    Well, i suppose I should say, I can't reach them. Maybe it's just me having that issue.
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    maydayzebramaydayzebra Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 4 Arc User
    edited April 2013
    Your link says pending. When i purchased the pack yesterday i saw the **** go from pending to completed, got my email with trans id and everything, just no action in the launcher area..
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