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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Failed to Register with Game Explorer

morgue42morgue42 Member Posts: 3 Arc User
edited August 2013 in Bug Reports (PC)
To the community;
I am one of those invited that is getting the "account error" while my wife is playing just fine.
Uninstalling and starting from scratch, I noticed that it is not installing correctly.
I am receiving "Failed to Register with Game Explorer"
Has anyone heard of that? and if so any ideas?

Thank you in advance to all!
Post edited by morgue42 on
«1

Comments

  • temuchin9999temuchin9999 Member, NW M9 Playtest Posts: 41 Arc User
    edited March 2013
    I've installed a dozen times and gotten that message most of them. Didnt make a difference for me, with or without message my log-in screen was non-responsive. No reply to my ticket or response to my postings--so much for my Founder's "guaranteed" beta...
  • morgue42morgue42 Member Posts: 3 Arc User
    edited March 2013
    I have done the same, including downloading a new copy of the installer.
    I have adjusted my firewalls, and antivirus to include shutting it off and to avail.
    Although there is no way to gauge how many are on vs. how many are having issues. I would guess this is fairly poor beta start.
    I did manage to see the game via my wife being able to log in and play. Was not super impressed. However I could be jaded by the fact that I could not get in.
  • akongiakongi Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 2 Arc User
    edited April 2013
    hi, did you guys manage to solve this issue?
  • pablitaspablitas Member Posts: 1 Arc User
    edited April 2013
    hey guys
    I managed to get through by downloading the client again, via torrent, then installing into default directory, then opening internet explorer (never used it before) and logging into the site in the internet explorer and the game client started patching. hope this helps..
  • boxianboxian Member Posts: 1 Arc User
    edited May 2013
    I'm also having this issue and it or something else is preventing the game from connecting to the update server. Is there another fix besides installing to the default directory?
  • mentosnzmentosnz Member Posts: 1 Arc User
    edited May 2013
    pablitas wrote: »
    hey guys
    I managed to get through by downloading the client again, via torrent, then installing into default directory, then opening internet explorer (never used it before) and logging into the site in the internet explorer and the game client started patching. hope this helps..

    Thank you! This worked for me, having internet explorer open then running the launcher.
  • rabbitfurrabbitfur Member Posts: 2 Arc User
    edited May 2013
    I still have the bug. And the solution doesnt work for me :3
  • darklinux91darklinux91 Member Posts: 2 Arc User
    edited May 2013
    I've the same problem. :/
  • mooncusser1mooncusser1 Member Posts: 2 Arc User
    edited May 2013
    luv the game everything ran good until last weekend, im getting same message , i have reinstalled with no luck . gonna try 1 more reinstall from a torrent hope this works
  • darklinux91darklinux91 Member Posts: 2 Arc User
    edited May 2013
    I tried both downloads. Torrent and direct download. No success :(
  • atxrando1atxrando1 Member Posts: 2 Arc User
    edited May 2013
    I played the game to about lvl 13ish, then today I started the game and my antivirus(avast) freaked out and put it the virus chest. Ever since then I haven't been able to play. Reinstalled and I got the same error. IT WAS WORKING LAST NIGHT!!! GAH:mad:
  • toboriatoboria Member Posts: 3 Arc User
    edited May 2013
    Here same error
  • spiritseekermachspiritseekermach Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 6 Arc User
    edited May 2013
    your anti-virus has flagged it as a threat and quarantined the game. Check you virus chest, you may need to set the game as an exception.
  • uafasachuafasach Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 1 Arc User
    edited May 2013
    Had played this morning, went to load up the game later and noticed my install was missing (yep, whole directory gone). When I tried to re-install got the failed to 'register with game explorer' prompt. Tried re-downloading and re-installing multiple times with the same issue. Finally smartened up, disabled Avast and tried to install. While I still got the 'failed' prompt, it made it by that stage, started the launcher and began updating. Anyone else having the problem may want to try shutting down your antivirus during the install and see if it helps.
  • toboriatoboria Member Posts: 3 Arc User
    edited May 2013
    the problem was the antivirus Avast
    disable it and login....
  • emfiveemfive Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 1 Arc User
    edited May 2013
    Thanks Guys...I was Avast for me as well.
  • ritualquillritualquill Member Posts: 1 Arc User
    edited May 2013
    I just got this error. I logged on to my computer and it uninstalled itself, and then gave me the error message everytime I retried.
  • ghostcharm15ghostcharm15 Member Posts: 1 Arc User
    edited May 2013
    Yep, Avast.
  • b0rn69b0rn69 Member Posts: 3 Arc User
    edited May 2013
    yeah i just got the same too if you have avast diasble it and it works
  • direktor86direktor86 Member Posts: 5 Arc User
    edited May 2013
    so now every time i play NW i have to disable avast?
  • hamiltoneohamiltoneo Member Posts: 0
    edited May 2013
    I have the same problem and it only works with internet explorer opened...
  • cheatlord267cheatlord267 Member Posts: 2 Arc User
    edited June 2013
    Can you guys send me the torrent link?
    I would appreciate it.
  • burnou7burnou7 Member Posts: 1 Arc User
    edited June 2013
    I had the same issues. I figured out the problem (well, my problem anyway)

    I use TeamViewer - it's a remote control application (that's free for home use btw) that program has issues and hates just about anything that uses full screen mode, even certain normal applications it hates. I closed teamviewer and the setup is running now without any errors.
  • tattoodeathtattoodeath Member Posts: 2 Arc User
    edited June 2013
    Thank you guys! It only works for me when i first open the Internet Explorer.

    Now i have to do it everytime i want to play... That sucks!!

    Please fix that problem.
  • solonleornsolonleorn Member Posts: 0 Arc User
    edited June 2013
    Can you send torrent link?
  • jaderose25jaderose25 Member Posts: 1 Arc User
    edited June 2013
    this is what i'm getting Failed to Register with Game Explorer need help
  • solonleornsolonleorn Member Posts: 0 Arc User
    edited June 2013
    I tried opening this with IE and this came up it worked but did no good http://gyazo.com/480e80070fe4d6f5744becf473e90ce1
    Where are the admins!
  • kaldreskaldres Member Posts: 1 Arc User
    edited July 2013
    Some tips that worked for me:

    1. Try disabling your Antivirus.
    2. Try disabling your firewall.
    3. Close Teamviewer (if you have it, or any other rdp software)

    Hope it helps.
  • consuetudoconsuetudo Member Posts: 6 Arc User
    edited July 2013
    I closed TeamViewer from running in the background and the patch server works now.. thanks.
  • kindalincreelkindalincreel Member Posts: 1 Arc User
    edited July 2013
    Teamviewer was my problem thank you
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