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Beta emails not being sent to all beta participants (Reply if You're Affected Too)

arythorarythor Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 315 Bounty Hunter
edited March 2013 in Bug Reports (PC)
Other beta participants and I have noticed that we are not being sent the beta emails. For the first weekend, for example, I never got any emails, and this recent email that mentions a wipe was not sent to me, either.

I am absolutely certain the emails are not being blocked or filtered on my end.

Cryptic should look into their email system and how the distribution list for beta is being managed. My guess is that some users are not being added to that list when they should be, thus the emails are not going out to them.

Please note:
zebular wrote: »
I'm making sure this is brought to PWE's attention. Please respond here if you're a Beta Tester and are not getting Beta Related Emails, while we await further word. I apologize for any inconvenience or annoyance this may cause.
Post edited by arythor on
«13456

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    tinbender02tinbender02 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 209 Bounty Hunter
    edited February 2013
    ditto /stupid keystroke minimum
    [SIGPIC][/SIGPIC]
    *sniffs* Me want ranger
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    braxzanabraxzana Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 215 Arc User
    edited February 2013
    Glad someone brought this up. I routinely check my spam folder and I never received an email about the first beta weekend. I was just slamming the servers every half second JUST IN CASE. ;)

    I have not yet received any email about the character wipe from previous beta weekend, either. While it's not a HUGE deal, I certainly want to be able to be notified if the devs have something important to tell me... or if they need to contact me via email for some Support issue, eg.
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    lomyrilllomyrill Member Posts: 0
    edited February 2013
    I also am not getting all the Beta Email about the character wipe.

    --

    “The Sky is not the limit to Mastery, for (as any science fiction enthusiast can tell you) there are infinite worlds left to explore once the sky is left behind." From "Role Playing Mastery", by Gary Gygax.

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    zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited February 2013
    I'm making sure this is brought to PWE's attention. Please respond here if you're a Beta Tester and are not getting Beta Related Emails, while we await further word. I apologize for any inconvenience or annoyance this may cause.

    Note, I also am affected and am not receiving beta related emails.

    Update: I am told the email issue is being looked into, they said that it does help if users affected respond here. I am also told that this wipe for the next weekend is legit.
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
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    cosmosquadcosmosquad Member, Neverwinter Beta Users Posts: 3 Arc User
    edited February 2013
    Zero emails
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    dezstravusdezstravus Member Posts: 2 Arc User
    edited February 2013
    Thanks for bringing this up. Will look into it!
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    takiwakitakiwaki Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 4 Arc User
    edited February 2013
    Same here also thanks!
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    jim1771jim1771 Member, Neverwinter Beta Users Posts: 0 Arc User
    edited February 2013
    I didnt get any either
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    dezstravusdezstravus Member Posts: 2 Arc User
    edited February 2013
    Researching this further. If you haven't already, please check your spam folder to ensure that it's not in there. If you find it there, please post an update so I have an accurate list of accounts that did not receive the message. Thanks!
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    failbringer75failbringer75 Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 15 Arc User
    edited February 2013
    No emails for me!
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    aninchouraninchour Member Posts: 1 Arc User
    edited February 2013
    No email for me as wll since the first Beta weekend.
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    eeynoeeyno Member, Neverwinter Beta Users, Neverwinter Guardian Users, Silverstars Posts: 102 Bounty Hunter
    edited February 2013
    I did not get the email and I did check my spam folder as well.
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    zaketrinzaketrin Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 0 Arc User
    edited February 2013
    I did not get an e-mail
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    bedroomjesusbedroomjesus Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 0
    edited February 2013
    No email for me. :(
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    psireaverpsireaver Member Posts: 38 Arc User
    edited February 2013
    I haven't received e-mail related to the beta weekends, either. Thanks.
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    saberhagen1saberhagen1 Member Posts: 7 Arc User
    edited February 2013
    Same here but I didn't play the first weekend. Seems like I should have recieved the wipe message anyway. Thanks.
    Banner of the Light Member
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    zedikiahzedikiah Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited February 2013
    I never received an email, first weekend or now.
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    thatsmrbunnythatsmrbunny Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 64
    edited February 2013
    ditto for me
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    darkdeathrapdarkdeathrap Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Knight of the Feywild Users Posts: 57
    edited February 2013
    No E-mail here was in first weekend on friend key :) still waiting for my Star Trek online key xD hope this don't effect that
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    mistral94mistral94 Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 115 Bounty Hunter
    edited February 2013
    I've not been getting beta emails either.
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    ghosty2aghosty2a Member Posts: 274 Arc User
    edited February 2013
    No e-mails to me either since PWE took over production of the title. Last ones i got were from Atari ( sorry truth) over 2 years ago I think.
    We are Ancient Spirits
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    watzittuyawatzittuya Member Posts: 14 Arc User
    edited February 2013
    No wipe email received.
    [SIGPIC]NWO-Signiture.jpg[/SIGPIC]
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    daviaugusto1daviaugusto1 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited February 2013
    Me too, not receiving e-mails
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    dezstravusdezstravus Member Posts: 2 Arc User
    edited February 2013
    Thanks everyone for letting us know about this issue. It's been escalated internally, so we will look into it and see if there is an issue on our side. Please let us know if you continue to experience issues after the next email batch.

    Also, apologies to anyone who was inconvenienced by missing out on this communication.
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    delaukedelauke Member Posts: 10 Arc User
    edited February 2013
    no emails for me
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    blackhatwizardblackhatwizard Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 5 Arc User
    edited February 2013
    No email for me.
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    synstervsynsterv Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 7 Arc User
    edited February 2013
    Not getting mine either, nor my forum title
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    kadlenakadlena Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 298
    edited February 2013
    I've never received any beta emails -- including the one for the first weekend.

    I check my spam folder daily, as well.

    edited to add: I did receive my friend key via email. It was the last communication I've ever received.
    synsterv wrote: »
    Not getting mine either, nor my forum title

    synsterv....

    Click on "User CP" at top of forums, then click on "Permission Groups" under user settings.

    This will let you choose your new forum title. :)
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    hatepwehatepwe Member Posts: 4 Arc User
    edited February 2013
    I haven't paid for anything yet but no Beta registration emails, codes, keys, etc or any other Neverwinter emails.
    [SIGPIC][/SIGPIC]
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    mandodo69mandodo69 Member, Neverwinter Beta Users, Neverwinter Guardian Users, Silverstars Posts: 6
    edited February 2013
    no email at all
This discussion has been closed.