If you already have redeemed your beta key and want to get the mount will this key work?
It should, we haven't been told otherwise. I've redeemed both my T2 Pre-Order CBT Key for Neverwinter and my PC Gamer Magazine key and it took both (this was before the errors stated in this thread).
But yeah, as the poster above me stated, Closed Beta hasn't started yet so please do not feel like you're missing out on anything while we get this issue resolved. There will be an official announcement on these forums and web site when the Closed Beta Testing has begun.
my key works but i cant download the game. when are they letting us in, I'm pretty upset i only payed for the mag so i could play the game and it appears i still have to wait, should i be able to download after it accepts my key? or am i understanding right they the key just lets me find out that the download will be available soon?
have we not been paying attention? BETA hasnt even started yet...if you can see the Download now page that means you are offically in the beta...it just hasnt begun yet
"Just because im short and stumpy doesnt mean im not fast and nimble. my thirst for treasure keeps me...shall we say...more athletic than most dwarves" Dakoldin Quiverbeard (Dwarven Ranger)
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iamtruthseekerMember, Moonstars, Neverwinter Beta UsersPosts: 0Arc User
edited January 2013
Actually some people couldn't enter or get the system to recognize the keys entries Apparently, that's been fixed now. But yes, beta hasn't started yet.
Brother, you are not alone in that sentiment. I bet at least half of the active posters on this forum check their e-mail, pms, and download tabs ever day they log on.
Maybe the kitties will convince them to let you in tomorrow.
Da kitties don't speak for me, deez kitties speak fur us all!
[SIGPIC][/SIGPIC]
I'll Keep this up till beta goes live. I'll improve it soon.
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jim1771Member, Neverwinter Beta UsersPosts: 0Arc User
edited January 2013
my key works fine. I also hope my characters get all black horses.
I won a key by being the runner up in the scary adventure contest. Here we are 90 days after they announced the winners and I still don't have a key...
Check your PMs- If it's not there, send in a ticket and we'll hook you up.
I also didn't get any PM or key. I took part in the contest as well, and everyone who participated is suppose to get one even if they didn't win. Were they supposed to be sent out already or will that be done later?
How does one open a ticket anyway? Thanks.
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zebularMember, Neverwinter Moderator, NW M9 PlaytestPosts: 15,270Community Moderator
I also didn't get any PM or key. I took part in the contest as well, and everyone who participated is suppose to get one even if they didn't win. Were they supposed to be sent out already or will that be done later?
Not true. The winners list includes the following:
"Every story was spine-chillingly fantastic, so each entrant will be given a coveted Neverwinter Beta key. Keep an eye on your email for details on how to redeem your key."
If we weren't suppose to get keys, that statement in the winners list is poorly worded, and no one said anything that said we weren't suppose to get them when I asked.
I should also probably point out that I didn't receive any email about my key either.
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zebularMember, Neverwinter Moderator, NW M9 PlaytestPosts: 15,270Community Moderator
Not true. The winners list includes the following:
"Every story was spine-chillingly fantastic, so each entrant will be given a coveted Neverwinter Beta key. Keep an eye on your email for details on how to redeem your key."
If we weren't suppose to get keys, that statement in the winners list is poorly worded, and no one said anything that said we weren't suppose to get them when I asked.
I should also probably point out that I didn't receive any email about my key either.
Very nice! Good catch and thanks for the links! I had missed that and don't recall ever being informed. Now that I re-read them all, I don't see how I could have missed it! WEIRD!!!
Very nice! Good catch and thanks for the links! I had missed that and don't recall ever being informed. Now that I re-read them all, I don't see how I could have missed it! WEIRD!!!
Definitely file a Support Ticket ASAP!
Thanks for the reply. How do I file a support ticket? Sorry.
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zebularMember, Neverwinter Moderator, NW M9 PlaytestPosts: 15,270Community Moderator
Thanks for the reply. How do I file a support ticket? Sorry.
Up top these forums (and any page in the PWE website) is a link labeled "Support" - follow this link to be taken to forms you may fill out. If (some are affected by this) you get a redirect error and aren't able to reach the Support site, email customerservice@perfectworld.com from your email on your PWE account that should have gotten the key. Be sure to be as thorough in explanation as possible, like you were with me earlier.
Keep responding via email or updating your ticket every couple days whether or not they get back with you until they understand that you're entitled to a Key and they give you a firm answer on it.
iamtruthseekerMember, Moonstars, Neverwinter Beta UsersPosts: 0Arc User
edited January 2013
This goes for any contest winners and runners up who didn't get their promised keys by Stormshade. I also will be glad to take PM's if you have problems. Thanks for letting us know this was not resolved!
Hi guys - been inundated with work so I haven't been active on the forums - as of today, 2/1/2013, I am unable to use the support link at the top of the page. I get a page not found error. Please forward to the support staff that their link is not working. I would like to participate and help wherever I can to make this an amazing game.
Comments
But yeah, as the poster above me stated, Closed Beta hasn't started yet so please do not feel like you're missing out on anything while we get this issue resolved. There will be an official announcement on these forums and web site when the Closed Beta Testing has begun.
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
Is it broken? Note, I do not have a key to enter, so I can't test it.
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
Me too . i got the congrat email from pc gamer magazine
have we not been paying attention? BETA hasnt even started yet...if you can see the Download now page that means you are offically in the beta...it just hasnt begun yet
Brother, you are not alone in that sentiment. I bet at least half of the active posters on this forum check their e-mail, pms, and download tabs ever day they log on.
Maybe the kitties will convince them to let you in tomorrow.
I also didn't get any PM or key. I took part in the contest as well, and everyone who participated is suppose to get one even if they didn't win. Were they supposed to be sent out already or will that be done later?
How does one open a ticket anyway? Thanks.
http://nw.perfectworld.com/news/?p=707331
Winners List:
http://nw.perfectworld.com/news/?p=730501
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
Not true. The winners list includes the following:
"Every story was spine-chillingly fantastic, so each entrant will be given a coveted Neverwinter Beta key. Keep an eye on your email for details on how to redeem your key."
I also asked in the discussion thread for verification (see here: http://nw-forum.perfectworld.com/showthread.php?15351-Spooky-Adventure-Contest-%28Discussion-Thread%29/page10), and the answer given was yes, we all get keys for our efforts.
ambisinisterr: "Yes indeed!
Congrats to every one of you, enjoy them :-) " (http://nw-forum.perfectworld.com/showthread.php?15351-Spooky-Adventure-Contest-%28Discussion-Thread%29/page10)
Edit: Sorry, it won't let me give specific links to the posts themselves, so I have to put the entire page link down instead.
And
ambisinisterr: "Congratulations to deadnsyde, remedialhappyman and tinyish!
Well done and enjoy the prizes!
I know all the participants are appreciating the complimentary Beta Keys though ;-D" (underlined for emphasis)(http://nw-forum.perfectworld.com/showthread.php?16731-Spooky-Adventure-Contest-Winners!&p=271381&viewfull=1#post271381)
If we weren't suppose to get keys, that statement in the winners list is poorly worded, and no one said anything that said we weren't suppose to get them when I asked.
I should also probably point out that I didn't receive any email about my key either.
Definitely file a Support Ticket ASAP!
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
Thanks for the reply. How do I file a support ticket? Sorry.
Keep responding via email or updating your ticket every couple days whether or not they get back with you until they understand that you're entitled to a Key and they give you a firm answer on it.
Here is a direct link to your Entry for your records and Support Ticket:
http://nw-forum.perfectworld.com/showthread.php?15361-Spooky-Adventure-Contest-(Submissions)&p=265381&viewfull=1#post265381
If you have the redirect error I mentioned, email another support complaint about this particularly.
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]