test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Neverwinter Discussion › General Discussion (PC)

cryptic launcher crashes ''Loading , please wait'' loads forever !

paixnidiaris1#0777 paixnidiaris1
paixnidiaris1#0777
 Member Posts: 19 Arc User
in General Discussion (PC)
Is it a known issue or something else ? there is also a message saying ''cryptic failed to talk to server this time , try again later ''
what is it ?

Comments

  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,456 Arc User
    edited December 2021
    If the message means it, it means your PC "cannot talk to the server". Typically, it means you have routing issue to go to Neverwinter server.

    https://support.arcgames.com/hc/en-us/articles/360017622954-Performing-a-traceroute-tracert-

    From my home to the server:
    C:\>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.184.200]
    over a maximum of 30 hops:

    ..........
    9 27 ms 29 ms 28 ms ae13.er3.lga5.us.zip.zayo.com [64.125.27.45]
    10 30 ms 28 ms 27 ms 208.184.23.222.IPYX-143212-001-ZYO.zip.zayo.com [208.184.23.222]
    11 178 ms 197 ms 126 ms po110.bs-a.sech-lga.netarch.akamai.com [23.57.97.243]
    12 260 ms 216 ms 146 ms a72-52-1-169.deploy.static.akamaitechnologies.com [72.52.1.169]
    13 28 ms 28 ms 27 ms ae120.access-a.sech-lga.netarch.akamai.com [23.57.97.249]
    14 30 ms 27 ms 28 ms 93.191.172.150
    15 35 ms 35 ms 37 ms a209-200-186-212.deploy.static.akamaitechnologies.com [209.200.186.212]
    16 42 ms 37 ms 43 ms 198.49.243.237
    17 34 ms 34 ms 34 ms patchserver.crypticstudios.com [208.95.184.200]

    Trace complete.
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • rockster#6227 rockster
    rockster#6227
         Member Posts: 1,860 Arc User
    I get this

    C:\Users\Owner>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.184.200]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
    2 4 ms 5 ms 4 ms 10.20.22-51.tpgi.com.au [10.20.22.51]
    3 4 ms 4 ms 4 ms 27-32-160-193.static.tpgi.com.au [27.32.160.193]
    4 4 ms 5 ms 4 ms nme-apt-bur-crt2-te-gi-0-7-0-17.tpgi.com.au [202.7.171.234]
    5 4 ms 5 ms 4 ms 27-32-160-67.static.tpgi.com.au [27.32.160.67]
    6 5 ms 5 ms 5 ms 203-219-106-126.tpgi.com.au [203.219.106.126]
    7 5 ms 5 ms 5 ms 202.10.14.210
    8 * * * Request timed out.
    9 5 ms 5 ms 5 ms be152.cor02.mel11.vic.vocus.network [114.31.196.34]
    10 6 ms 7 ms 7 ms be151.bdr03.mel07.vic.vocus.network [114.31.196.51]
    11 7 ms 7 ms 6 ms static-250.77.255.49.in-addr.VOCUS.net.au [49.255.77.250]
    12 5 ms 5 ms 6 ms po110.bs-a.sech-mel.netarch.akamai.com [23.57.107.243]
    13 * * * Request timed out.
    14 5 ms 6 ms 5 ms ae120.access-a.sech-mel.netarch.akamai.com [23.57.107.249]
    15 5 ms 5 ms 5 ms a72-52-63-132.deploy.static.akamaitechnologies.com [72.52.63.132]
    16 230 ms 230 ms 231 ms a72-52-28-178.deploy.static.akamaitechnologies.com [72.52.28.178]
    17 243 ms 233 ms 233 ms 198.49.243.237
    18 231 ms 231 ms 231 ms patchserver.crypticstudios.com [208.95.184.200]

    Trace complete.

    C:\Users\Owner>
    Apparently pointing-out the bleeding obvious is a 'personal attack'.
  • mentinmindmakermentinmindmaker Member Posts: 1,492 Arc User
    It could also be a firewall issue. Check your Windows firewall or your router.

    For the very tech-minded:
    Install Wireshark and do a network capture while you attempt to start Neverwinter.

    The Wireshark trace should reveal what happens.
Sign In or Register to comment.