Launcher won't authenticate my Steam account

paladinmyst7766

As of today the launcher will not let me log on saying that it can't authenticate my Steam ticket even though it worked fine fine last night before the maintenance. Am I the only one having this issue?
Edit: Never mind. Something was wrong with my Steam account that was making the launcher do this.
Update: I got it to work but after logging off it is now saying that it can't authenticate my Steam ticket again. I presume that this is a bug created with the update.

zefflorin

Awesome but since I have this can you tell me how you fixed that?

paladinmyst7766

Hmm... It is happening again. I was able to get it to work but after logging off it is now saying that it can't authenticate my Steam ticket. I presume this is because of the update. @nitocris83 I think the dev team should look into this.

thuurgar

same thing with me, its giving me failed to authenticate even after shutting steam down and restarting my computer.

finality999

I have the same issue, I last logged in today at about 1:30 pm PST, did some checks and logged off, I had seen early this morning the 5 GB patch installed fine, and my steam client updated too, but now, after restarting my laptop, I cannot login to Neverwinter. The popup says: "Unable to authenticate: couldn't fetch steam ticket (2)" if this helps any.

paladinmyst7766

finality999#7648 said:

I have the same issue, I last logged in today at about 1:30 pm PST, did some checks and logged off, I had seen early this morning the 5 GB patch installed fine, and my steam client updated too, but now, after restarting my laptop, I cannot login to Neverwinter. The popup says: "Unable to authenticate: couldn't fetch steam ticket (2)" if this helps any.

Same thing happened to me. Both Neverwinter and Steam updated and now I get the same "Unable to authenticate: couldn't fetch steam ticket (2)" message as well. When I was on a number of players were complaining that there were so few players today in the queues and looking for groups which I reckon is because they can't log on because their accounts are linked to Steam. I did send a ticket and from the looks of it there were many others who did also seeing as it was telling me that they were getting heavy traffic with people summiting tickets probably because they can't log in through their Steam accounts.

never989

I also can't connect to Neverwinter via Steam on 9/21/2021. Error: "Unable to authenticate: Couldn't fetch Steam ticket (2).

shadrakt2

Same here. It had been happening occasionally, but usually I just had to wait a few seconds and try again and it worked. Now it won't anymore.

paladinmyst7766

I believe this may not be a Cryptic issue. Steam has been having problems with their servers today. Ever since their maintenance a lot of people have been unable to log online with Steam or connect to the Steam servers. This would explain why the Neverwinter launcher has been unable to authenticate the Steam accounts. We are not the only ones having problems with Steam today. DOTA players are also having problems being able to log into DOTA. This is apparently a problem that is mostly affecting the North American servers.

ceybooth

I don't have any insight as to why this happen or any other additional info... just to add that It's happen to me too.

paladinmyst7766

Steams North American Servers are pretty much down and have been for most of the day: https://steamstat.us/
I don't see this issue happening with players from other parts of the world (Feel free to correct me if I am wrong). This looks like it is a Steam issue that is mostly happening with the North American servers. A lot of North American Steam users are saying that they can't log in and play any MMO or online game like CS:GO, GTA, Red Dead Online, DOTA, Team Fortress, Neverwinter, ect that is linked to their Steam accounts.
Update: Was able to log back in once my area servers got back online. Seems like this was a Steam issue.

nitocris83

Hey folks - yes, this was a Steam-side issue. Apologies for the frustration!

greywynd

Launch from the resident .exe in your Neverwinter file and bypass Arc or Steam altogether.