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Patch Notes: NW.131.20210803b.22

percemerpercemer Member, Neverwinter Moderator Posts: 576 Arc User
Patch Notes for tomorrow's maintenance are now available.

https://www.arcgames.com/en/games/neverwinter/news/detail/11496693
Percemer
EU Community Manager @ Perfect World Entertainment
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Comments

  • drartwhodentdrartwhodent Member, NW M9 Playtest Posts: 251 Arc User
    The link goes to Sept. 3rd patch notes.
    DON'T
    PANIC!
  • justkickinitjustkickinit Member Posts: 53 Arc User
    Same, sept 03 notes
  • demenoss#9306 demenoss Member Posts: 179 Arc User
    It should, that was the day that the patch was announced. There was a separate news article that first said the patch would be on the 7th which then was updated to the 8th.
    Guild: Noble Misfits
    Silky Pan'teeze: Drow Wizard --- Madres de Nasae: Half-elf Rouge
    Kepler: Human Paladin --- Demenoss: Dragonborn Barbarian
    Divine Pan'teeze: Drow Cleric --- Nikki Sharparrow: Human Ranger
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 9,822 Arc User
    edited September 8
    There was no patch on Sep 3 (Friday). The note was meant to be for Sept 7, Tuesday (which was changed to Sept 8 on Monday). The note was posted before long weekend in US (Monday was labour day holiday).
    The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will.
  • anna#4890 anna Member Posts: 41 Arc User
    You have not actually turned on 2x Storm King's Thunder
  • krevgkrevg Member Posts: 65 Arc User
    edited September 9
    "Infernal Citadel

    Players should no longer teleport repeatedly between the Hall of Chains and the Abyss."

    The Infernal Citadel bug is still present. Just got it today when queuing for REDQ. Please have the QC team follow up and fix this bug, as it totally breaks the dungeon. Thanks!
  • dillygirldillygirl Member, NW M9 Playtest Posts: 237 Arc User
    Account Guard is not working for some users. Because of this, they cannot log in to the forums anymore. They also cannot log in and make a support ticket. Those users are not receiving the e-mail with the code to log in. It is not in their spam or bin, it looks like the e-mail is just not being sent at all.

    One user reports having an @yahoo.com e-mail address. That user just made a support ticket a moment ago, but because they cannot login they did not receive a ticket number.

    https://support.arcgames.com/hc/en-us/articles/360018039294-Account-Guard-FAQ
    This FAQ points to https://secure.crypticstudios.com/default/account_guard/list to manage your account guard allowed devices. However, the page does not exist anymore. secure.crypticstudios.com does still exist but asks for an account guard code as well, so that's not accessible to people for whom account guard is broken.

    @nitocris83 @percemer Some users are not getting their account guard email, they cannot login to the website / forums.
  • percemerpercemer Member, Neverwinter Moderator Posts: 576 Arc User
    Greetings @dillygirl,

    We invite these people to contact the Customer Support team by email: [email protected]

    Regards,
    Percemer
    EU Community Manager @ Perfect World Entertainment
    ----------
    Neverwinter: Facebook - Twitter - YouTube - Customer Support - Terms of Service - Discord
  • sagakaiyume#0847 sagakaiyume Member Posts: 337 Arc User
    @percemer Hey, I'm who she is referring to. It got settled today thanks.

    @dillygirl Thanks for posting on here for me.

    I received all the email notifications today along with the support ticket request.
  • percemerpercemer Member, Neverwinter Moderator Posts: 576 Arc User
    Glad that your issue was resolved @sagakaiyume#0847. Welcome back on the forums!
    Percemer
    EU Community Manager @ Perfect World Entertainment
    ----------
    Neverwinter: Facebook - Twitter - YouTube - Customer Support - Terms of Service - Discord
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