I did submit a ticket and was told to make a post here in the forum for reference and for anyone else who has experienced this to share any fixes or similar issues.
I recently started a new account after having played from years ago, I got my companion, a man at arms healer. Was leveling him up and got him to lvl 10 as well as unlocking him to Acolyte status. However after logging out and quitting the game, then reopening next day, my companion was back to neophyte status and since has not changed back. His level seems to still be 10 from what I'm seeing but have not gotten any way of bringing him back to Acolyte or even sending him out for training again.