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Forums > Home› Neverwinter Discussion › Bug Reports (PC)
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Event vanity pet from chest is wrong. 10-22-19

robtnrobtn Member, NW M9 Playtest Posts: 81 Arc User
in Bug Reports (PC)
Hello, Myself and an Alliance member just finally turned in Trinkets of Old and was rewarded with a Mini Hrimnir, not an Idris. The description for it is also wrong, it is the description for the Coin Storm. The Coin Storm now has the description of a Mini Trobriand. My others appear to read correctly. Cheers.
Everything's Shiny, Not to Fret

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    agilestoagilesto Member Posts: 516 Arc User
    I kept my trinkets just to buy the chests and get the Mini Idris. I bought the chests and got a Mini Hrimnir, that I already have since I specifically grinded the 2nd TOO just for that, instead of the Mini Idris that I wanted for this event.

    And now I lost all my trinkets. Can't you ever fix something correctly?
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    mrsfearshaldmrsfearshald Member Posts: 24 Arc User
    agilesto said:

    I kept my trinkets just to buy the chests and get the Mini Idris. I bought the chests and got a Mini Hrimnir, that I already have since I specifically grinded the 2nd TOO just for that, instead of the Mini Idris that I wanted for this event.

    And now I lost all my trinkets. Can't you ever fix something correctly?

    Same. So we're going to be reimbursed for the trinkets we spent since this is an error, right @nitocris83?
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    putzboy78putzboy78 Member, NW M9 Playtest Posts: 1,950 Arc User
    same, got wrong companion, the stupid mini hrimnir from frozen heart. good job cryptic

    @nitocris83 - we need a vendor so we can now swap the companion for the idris companion
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    modestmouse75modestmouse75 Member Posts: 61 Arc User
    edited October 2019
    What I got

    image

    What i was hoping for :(

    image
    image
    SW:Mouse
    OP:MisfitMouse
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    blag001blag001 Member Posts: 201 Arc User
    Same here.
    Already said in other threads, waiting for a reply from Cryptic.
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    hrakhhrakh Member Posts: 152 Arc User
    May be a bit of a wait, although with the previous tales it only took like a month and change or so to even acknowledge anything...
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    nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498 Cryptic Developer
    The team is working on this and how to replace the incorrect vanity pet for players - if you have not done so, please submit a ticket to support.
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    robtnrobtn Member, NW M9 Playtest Posts: 81 Arc User
    nitocris83 said:

    The team is working on this and how to replace the incorrect vanity pet for players - if you have not done so, please submit a ticket to support.

    Thank you. Bug report submitted.

    Everything's Shiny, Not to Fret
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    putzboy78putzboy78 Member, NW M9 Playtest Posts: 1,950 Arc User

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    robtnrobtn Member, NW M9 Playtest Posts: 81 Arc User
    After today's patch I still don't have Idris. Support ticket submitted as noted above.
    Everything's Shiny, Not to Fret
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    robtnrobtn Member, NW M9 Playtest Posts: 81 Arc User
    Still working on this?
    Everything's Shiny, Not to Fret
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    nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498 Cryptic Developer
    robtn said:

    Still working on this?

    Support should grant you the missing pet. Have they responded to your ticket?
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    robtnrobtn Member, NW M9 Playtest Posts: 81 Arc User
    Nope, not ever. Just logged in to check right now and still nothing. (Screenshot) https://ibb.co/18Zq6c8
    Everything's Shiny, Not to Fret
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    kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    robtn said:

    Nope, not ever. Just logged in to check right now and still nothing. (Screenshot) https://ibb.co/18Zq6c8

    Did you submit the ticket via the website or in-game? What's the ticket number?
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
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    pitshadepitshade Member Posts: 5,665 Arc User
    I got a quick response through the website but ended up canceling the ticket after getting multiple Idris during the Grand Retelling.
    "We have always been at war with Dread Vault" ~ Little Brother
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    robtnrobtn Member, NW M9 Playtest Posts: 81 Arc User
    robtn said:

    Nope, not ever. Just logged in to check right now and still nothing. (Screenshot) https://ibb.co/18Zq6c8

    I just happen to remember this post and still haven't received my Idris replacement
    Everything's Shiny, Not to Fret
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    nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498 Cryptic Developer
    robtn said:

    robtn said:

    Nope, not ever. Just logged in to check right now and still nothing. (Screenshot) https://ibb.co/18Zq6c8

    I just happen to remember this post and still haven't received my Idris replacement
    What was your ticket number?
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    robtnrobtn Member, NW M9 Playtest Posts: 81 Arc User
    nitocris83 said:

    robtn said:

    robtn said:

    Nope, not ever. Just logged in to check right now and still nothing. (Screenshot) https://ibb.co/18Zq6c8

    I just happen to remember this post and still haven't received my Idris replacement
    What was your ticket number?
    Just logged back in to get my number and got this error. "[Error] Could not connect. Please try again later, or email Customer Service at customerservice@perfectworld.com."

    Everything's Shiny, Not to Fret
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    robtnrobtn Member, NW M9 Playtest Posts: 81 Arc User
    robtn said:

    nitocris83 said:

    robtn said:

    robtn said:

    Nope, not ever. Just logged in to check right now and still nothing. (Screenshot) https://ibb.co/18Zq6c8

    I just happen to remember this post and still haven't received my Idris replacement
    What was your ticket number?
    Just logged back in to get my number and got this error. "[Error] Could not connect. Please try again later, or email Customer Service at customerservice@perfectworld.com."

    Now I have sent e-mail to support. Would really like this resolved. Thanks
    Everything's Shiny, Not to Fret
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    robtnrobtn Member, NW M9 Playtest Posts: 81 Arc User
    neverwinter1
    nitocris83 said:

    robtn said:

    robtn said:

    Nope, not ever. Just logged in to check right now and still nothing. (Screenshot) https://ibb.co/18Zq6c8

    I just happen to remember this post and still haven't received my Idris replacement
    What was your ticket number?
    finally was able to connect with them. I am not happy with their response. [Request Received]: 88186
    Everything's Shiny, Not to Fret
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    robtnrobtn Member, NW M9 Playtest Posts: 81 Arc User
    robtn said:

    neverwinter1

    nitocris83 said:

    robtn said:

    robtn said:

    Nope, not ever. Just logged in to check right now and still nothing. (Screenshot) https://ibb.co/18Zq6c8

    I just happen to remember this post and still haven't received my Idris replacement
    What was your ticket number?
    finally was able to connect with them. I am not happy with their response. [Request Received]: 88186
    Still waiting @nitocris83 ...
    Everything's Shiny, Not to Fret
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