writing on behalf on my friend, after completing heroic encounter, and clicking claim reward button under minimap it shows the message "You already have all of the items in this package"
Response from support was: "Upon seeing the screenshot and gathering the information you have provided me, unfortunately, your issue about the Heroic Encounter is a result of a gameplay bug. It may take some time before the developers are able to resolve your concern and release a fix for it.(...) I also encourage you to share your experience with other players in our official forum and you may get additional feedback or assistance from them " So judging by it it will take a long time to fix if at all, while it's stuck with this rewards and can't claim rewards for new heroic events reward cause this one is blocking it. Already cleared backpack from any items that might be unnecessary. Any advice please?