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wide spread rubberbanding

ragnarz2ragnarz2 Member Posts: 208 Arc User
dragon 10pm EST
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  • For the last week I've been getting constant Rubber Banding in game. I have high speed cable internet, a good gaming PC (3.8 GHz, 16 gig ram + 4 gig ram on video card, windows 8.1), and didn't have any lag issues until recently.

    Help?
  • mentinmindmakermentinmindmaker Member Posts: 1,261 Arc User
    Rubberbanding often is a symptom of problems with your Internet connection.

    Note that your cable Internet only is the first hop in the Internet connection between you and Cryptic, and that connection can easily consist of 15-20 hops. If there is a problem on any of those hops, your local connection speed does not matter. People really too often order high-speed Internet local connection without checking if the ISP got backbone speeds to back up that high-speed local connection. As soon as you get out of your local connection you will be on shared lines.

    Check your connection with ping and traceroute(tracert) to launcher.playneverwinter.com
  • gamercraft30x#1374 gamercraft30x Member Posts: 2 Arc User
    I am having the same problem. I've had it for two days now. Do you have Comcast by any chance @rabidphilosopher?
  • Rubberbanding often is a symptom of problems with your Internet connection.

    Note that your cable Internet only is the first hop in the Internet connection between you and Cryptic, and that connection can easily consist of 15-20 hops. If there is a problem on any of those hops, your local connection speed does not matter. People really too often order high-speed Internet local connection without checking if the ISP got backbone speeds to back up that high-speed local connection. As soon as you get out of your local connection you will be on shared lines.

    Check your connection with ping and traceroute(tracert) to launcher.playneverwinter.com

    Thanks

    Did you note that I mentioned that this was a problem which surfaced only recently? My connection hasn't changed (just checked: 30 ping, 53 mps download and 12 mps upload). But my gameplay has.
  • I am having the same problem. I've had it for two days now. Do you have Comcast by any chance @rabidphilosopher?

    Yes. East Coast. North East.
  • I also traced my route. There are 15 hops, no missing lines ... although I don't know what I'm looking at to be honest. I don't know why, for example, my first "hop" has a lower ping than later hops down the list.
  • greywyndgreywynd Member, NW M9 Playtest Posts: 6,214 Arc User
    At any point does it go through Cogentco?
    I'm not looking for forgiveness, and I'm way past asking permission. Earth just lost her best defender, so we're here to fight. And if you want to stand in our way, we'll fight you too.
  • frogwalloper#6494 frogwalloper Member Posts: 821 Arc User
    ...comcast...
    There's your problem. Right there.
  • honestabe73honestabe73 Member Posts: 18 Arc User
    I use Century Link and I have also been experiencing the rubber band effect the past week so it is not a Comcast specific issue.
  • mentinmindmakermentinmindmaker Member Posts: 1,261 Arc User

    Rubberbanding often is a symptom of problems with your Internet connection.

    Note that your cable Internet only is the first hop in the Internet connection between you and Cryptic, and that connection can easily consist of 15-20 hops. If there is a problem on any of those hops, your local connection speed does not matter. People really too often order high-speed Internet local connection without checking if the ISP got backbone speeds to back up that high-speed local connection. As soon as you get out of your local connection you will be on shared lines.

    Check your connection with ping and traceroute(tracert) to launcher.playneverwinter.com

    Thanks

    Did you note that I mentioned that this was a problem which surfaced only recently? My connection hasn't changed (just checked: 30 ping, 53 mps download and 12 mps upload). But my gameplay has.
    The Internet changes all the time. Links go down, links get congested, fiber cables break, routing changes, routers crash etc etc.

    So sudden changes in connectivity quality can happen.

    The main thing to look for is packet loss. On tracroute that means you get a * rather than a number. Persistent packet loss is bad and a symptom of a congested link.

    It is natural and expected that your ping increases as you go deeper into the net, all these hops are stacked behind each other. You should ideally stay below 200ms for last hop, but games might be playable at higher pings as long as there is no packet loss.
  • therealprotextherealprotex Member, NW M9 Playtest Posts: 502 Arc User


    Check your connection with ping and traceroute(tracert) to launcher.playneverwinter.com

    I always check against patchserver.crypticstudios.com and now I am wondering which server would be the best to check the pings. (Writing this I am also wondering if telling the game server address will open the door for DDOS attacks, so I could understand if no official answer is given or the correct one is erased. ;-) )
  • therealprotextherealprotex Member, NW M9 Playtest Posts: 502 Arc User

    Rubberbanding often is a symptom of problems with your Internet connection.

    Note that your cable Internet only is the first hop in the Internet connection between you and Cryptic, and that connection can easily consist of 15-20 hops. If there is a problem on any of those hops, your local connection speed does not matter. People really too often order high-speed Internet local connection without checking if the ISP got backbone speeds to back up that high-speed local connection. As soon as you get out of your local connection you will be on shared lines.

    Check your connection with ping and traceroute(tracert) to launcher.playneverwinter.com

    Thanks

    Did you note that I mentioned that this was a problem which surfaced only recently? My connection hasn't changed (just checked: 30 ping, 53 mps download and 12 mps upload). But my gameplay has.
    Only your local connection has not changed. Youz have no (direct) means to influence the route that your data packages take through the internet. So while your local connection might not have changed, the routing might have.
  • adinosiiadinosii Member, NW M9 Playtest Posts: 4,294 Arc User
    There have been situations where the lag was massive and rubberbanding was widespread and affected most players.

    One time was during the DDos attacks (what 2 years ago?), when everyone was suffering for a while.

    Also, sometimes new content has suffered from this problem - when Stronghold marauders were first introduced they were in effect unplayable due to lag and rubberbanding.

    Today, however, no - there is simply not a server-wide lag issue. Anyone suffering from lag really has just his/her connection to blame.
    Hoping for improvements...
  • The issue was a router that needed to be reset.
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,521 Community Moderator

    The issue was a router that needed to be reset.

    Glad you were able to figure it out. :)
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
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  • diesel#3831 diesel Member Posts: 37 Arc User
    Almost can`t play after event started. and was fine b4 servers was down for event restart
  • reg1981reg1981 Member, NW M9 Playtest Posts: 1,397 Arc User
    Your not alone, I've been having terrible rubber banding and lag the past few days. My internet is flaky at the best of times so I didn't think much about it...
  • shadoewraythshadoewrayth Member Posts: 178 Arc User
    I checked the two different addresses you guys shared, and my pings are under 70 ms all the way up to the perfectworld servers, where it jumps to over 800 ms. What's that mean?
  • mentinmindmakermentinmindmaker Member Posts: 1,261 Arc User
    800 ms means you'll have a very bad game experience :) Verify it by using ping, a high delay on one traceroute can be a random incident. And while you are pinging, look for lost packets. Packet loss will give bad game quality to a greater degree than high ping.

    Since the big ping jump is close to game servers it sounds like the connection between Cryptic and one of the highlevel ISPs is congested. If you share the trace it will be easier to comment.

    Since laggy game is not a general problem, it is not the servers or *all* links to Cryptic that has issues.
  • zomak#4611 zomak Member Posts: 223 Arc User
    Yes, my entire ToNG group was getting it bad to the point that ras nsi was un-finishable with a group that should have mopped the floor with him easily.

    Fix your HAMSTER servers!
  • ragnarz2ragnarz2 Member Posts: 208 Arc User
    nyc verizon trace


    Tracing route to launcher.playneverwinter.com [208.95.184.201]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 7 ms 9 ms 9 ms lo0-100.NYCMNY-VFTTP-314.verizon-gni.net [108.30.14.1]
    3 14 ms 7 ms 11 ms B3314.NYCMNY-LCR-22.verizon-gni.net [100.41.219.203]
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 17 ms 18 ms 20 ms 0.ae2.GW15.BOS4.ALTER.NET [140.222.231.203]
    7 135 ms * 131 ms internap-gw.customer.alter.net [152.179.134.214]
    8 131 ms 127 ms * border3.ae1-bbnet1.bsn.pnap.net [63.251.128.7]
    9 130 ms 127 ms 127 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    10 129 ms 127 ms * 198.49.243.250
    11 129 ms * 132 ms 198.49.243.253
    12 * 125 ms 125 ms launcher.startrekonline.com [208.95.184.201]

    Trace complete.
  • harbtanzerharbtanzer Member Posts: 16 Arc User
    edited June 2018
    ragnarz2 said:

    nyc verizon trace


    Tracing route to launcher.playneverwinter.com [208.95.184.201]
    over a maximum of 30 hops:

    1

    Pardon the noob but how does this information help and how do I get similar information? I'm in central illinois on AT&T.
  • ragnarz2ragnarz2 Member Posts: 208 Arc User
    nyc verizon ping

    Pinging launcher.playneverwinter.com [208.95.184.201] with 32 bytes of data:
    Reply from 208.95.184.201: bytes=32 time=127ms TTL=53
    Reply from 208.95.184.201: bytes=32 time=130ms TTL=53
    Reply from 208.95.184.201: bytes=32 time=132ms TTL=53
    Reply from 208.95.184.201: bytes=32 time=125ms TTL=53

    Ping statistics for 208.95.184.201:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 125ms, Maximum = 132ms, Average = 128ms
  • thefiresidecatthefiresidecat Member Posts: 4,486 Arc User
    it's just showing how bad the lag is. (i think) I know yesterday in codg (xbox) the farming was nearly impossible lag was so bad. even good groups who don't normally have a problem were getting thrown off the platform at times. so it's not just the pc side. I suspect that everyone and their uncle was logging on for the event and it was overloading the servers.
  • hustin1hustin1 Member, NW M9 Playtest Posts: 3,318 Arc User
    Same here. Just now it took several minutes for Ebon Downs to load, and before that I had unbelievable rubberbanding in the protector's speech map. I'm just outside Philly.

    Tracing route to launcher.playneverwinter.com [208.95.184.201]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms FIOS_Quantum_Gateway.fios-router.home [192.168.1.1]
    2 3 ms 5 ms 3 ms lo0-100.PHLAPA-VFTTP-374.verizon-gni.net [71.185.57.1]
    3 5 ms 7 ms 7 ms B3374.PHLAPA-LCR-21.verizon-gni.net [100.41.14.204]
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 11 ms 33 ms 18 ms 0.ae1.GW15.BOS4.ALTER.NET [140.222.231.201]
    7 * 126 ms * internap-gw.customer.alter.net [152.179.134.214]

    8 126 ms 125 ms 126 ms border3.ae1-bbnet1.bsn.pnap.net [63.251.128.7]
    9 131 ms 128 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    10 127 ms 125 ms 148 ms 198.49.243.250
    11 * 222 ms 203 ms 198.49.243.253
    12 127 ms 126 ms 131 ms launcher.playneverwinter.com [208.95.184.201]

    Trace complete.
    Harper Chronicles: Cap Snatchers (RELEASED) - NW-DPUTABC6X
    Blood Magic (RELEASED) - NW-DUU2P7HCO
    Children of the Fey (RELEASED) - NW-DKSSAPFPF
    Buried Under Blacklake (WIP) - NW-DEDV2PAEP
    The Redcap Rebels (WIP) - NW-DO23AFHFH
  • ragnarz2ragnarz2 Member Posts: 208 Arc User
    @harbtanzer

    traceroute shows how many hops it takes to get to any internet location and the inherent delay. its a roadmap with a traffic report for all intensive purposes.

    ping just sends a packet to a location and expects a response.

    in windows you open a command prompt window from the start menu and type:
    tracert launcher.playneverwinter.com
    hit enter and watch

    when its done try:
    ping launcher.playneverwinter.com


    my traceroute is showing issues out in the net. lines 4 and 5 "timed out" so there is a non insignificant problem somewhere.
  • zaprobozaprobo Member Posts: 23 Arc User
    Ping statistics for 208.95.184.200:
    Packets: Sent = 343, Received = 267, Lost = 76 (22% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 144ms, Maximum = 176ms, Average = 148ms

    Pretty bad right now. Traceroute is showing the latency and ping drops seem to be starting when hitting Internap, who are apparently a datacenter colo provider that I assume Perfect World/Cryptic are hosting via.

    Tracing route to patchserver.crypticstudios.com [208.95.184.200]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms NotYoursEver [192.168.1.1]
    2 8 ms 8 ms 10 ms 142.254.157.13
    3 30 ms 20 ms 21 ms ae63.yntwohnx02h.midwest.rr.com [24.164.116.237]
    4 28 ms 12 ms 15 ms be25.pltsohae01r.midwest.rr.com [24.33.103.230]
    5 20 ms 15 ms 16 ms be25.clmkohpe01r.midwest.rr.com [65.29.1.28]
    6 26 ms 31 ms 31 ms 107.14.17.252
    7 30 ms 39 ms 31 ms bu-ether11.chcgildt87w-bcr00.tbone.rr.com [66.109.6.20]
    8 24 ms 28 ms 24 ms 0.ae6.pr0.chi10.tbone.rr.com [66.109.1.197]
    9 24 ms 23 ms 24 ms TE-0-1-0-1.GW6.CHI13.ALTER.NET [152.179.92.69]
    10 * * * Request timed out.
    11 154 ms 156 ms 154 ms internap-gw.customer.alter.net [152.179.134.214]
    12 * 148 ms 148 ms border3.ae1-bbnet1.bsn.pnap.net [63.251.128.7]
    13 * 155 ms 151 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    14 * 161 ms 156 ms 198.49.243.250
    15 148 ms 148 ms * 198.49.243.253
    16 150 ms 148 ms * 208.95.184.200
    17 * 148 ms 153 ms 208.95.184.200
    Zaphod "Zap-Robo" Robotnik
    http://zap-robo.net/
  • zomak#4611 zomak Member Posts: 223 Arc User
    edited June 2018
    From Orlando, Florida on spectrum cable.

    Tracing route to launcher.playneverwinter.com [208.95.184.201]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Grassy-Knoll [192.168.1.1]
    2 10 ms 16 ms 12 ms 10.104.192.1
    3 8 ms 18 ms 11 ms 72-31-66-134.net.bhntampa.com [72.31.66.134]
    4 10 ms 10 ms 9 ms ten0-15-0-9.orld71-car1.bhn.net [71.44.60.184]
    5 11 ms 12 ms 26 ms 72-31-220-226.res.bhn.net [72.31.220.226]
    6 14 ms 15 ms 15 ms 10.bu-ether15.orldfljo00w-bcr00.tbone.rr.com [66.109.6.98]
    7 16 ms 17 ms 17 ms 0.ae1.pr0.mia00.tbone.rr.com [66.109.1.87]
    8 17 ms 15 ms 16 ms xe-1-1-0.GW2.MIA19.ALTER.NET [152.179.236.185]
    9 * * * Request timed out.
    10 161 ms 156 ms 158 ms internap-gw.customer.alter.net [152.179.134.214]
    11 157 ms 157 ms 159 ms border3.ae1-bbnet1.bsn.pnap.net [63.251.128.7]
    12 * 156 ms 157 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    13 156 ms 156 ms 157 ms 198.49.243.250
    14 157 ms * * 198.49.243.253
    15 * * * Request timed out.
    16 * 158 ms 173 ms launcher.champions-online.com [208.95.184.201]

    Trace complete.

    Pinging launcher.playneverwinter.com [208.95.184.201] with 32 bytes of data:
    Reply from 208.95.184.201: bytes=32 time=157ms TTL=47
    Reply from 208.95.184.201: bytes=32 time=157ms TTL=47
    Reply from 208.95.184.201: bytes=32 time=159ms TTL=47
    Reply from 208.95.184.201: bytes=32 time=158ms TTL=47

    Ping statistics for 208.95.184.201:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 157ms, Maximum = 159ms, Average = 157ms
  • hustin1hustin1 Member, NW M9 Playtest Posts: 3,318 Arc User
    Could be Alter.net. And, now I'm stuck at the Vellosk loading screen :disappointed:
    Harper Chronicles: Cap Snatchers (RELEASED) - NW-DPUTABC6X
    Blood Magic (RELEASED) - NW-DUU2P7HCO
    Children of the Fey (RELEASED) - NW-DKSSAPFPF
    Buried Under Blacklake (WIP) - NW-DEDV2PAEP
    The Redcap Rebels (WIP) - NW-DO23AFHFH
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