Where's my Zen and where is Arc support

wheatherwood

Made a Zen purchase on 8/26/17 and the transaction went thru but the Zen never showed up in game. Tried to contact Arc support and the page either showed up blank or said page couldn't be reached. At a loss what to do. Been a player for quite a while but will not be spending anymore on it until I get this resolved.

micky1p00

https://support.arcgames.com/app/support_center

Looks ok, maybe it was something temporary.
And I don't remember, but maybe your ZEN is in the exchange, and you need to withdraw ?

zebular

Are you sure you chose Neverwinter as the game and did you choose Dragon (International) or Drider (Russia)?

If the support site won't work for you, you can email them at customerservice@perfectworld.com