Update Fatal Error: Direct3D (June 22 patch) Freeze fix try 376.53

strathkin

Game Client has never FROZEN on me prior to this day, but ever since... sometimes it occurs once or even as many as 4-7 every day.

I think it was 'around' the same time a FIX was implemented or shortly after that was supposed to address a similar Direct3D for others that were having a similar related issue. The funny thing was previous to June 22nd I had never experienced the game client freeze up. Yet since about the June 22nd if memory serves (mid to late June) it's become a DAILY painful issue.

It often FREEZES game client and only about 25-50% of the time does the CrypticError Code get generated and close the application so problem occurs much more often that it's getting reported. Often I have to CNTR-ALT-DEL and terminate the application myself. I remember a patch going in late May or Early June for others having similar issues none of which I had experienced until the Thursday or Friday following the June 22nd patch.

The Fatal Error I often see is the following:
(DXGI_ERROR_DEVICE_REMOVED) while creating index buffer. Reason: 0x887a006 (DXGI_ERROR_DEVICE_HUNG)

I've never once seen this error prior to about the 22nd of June in my 3+ years of playing never winter. While many of the Graphic issues I've noticed have greatly improved in the last 2-3 months this one in particular is very annoying especially IF it occurs after you battle thru Castle Never only to get to the end boss and while in the fight it Freeze's... by time you get back in you miss out on all the hard work you put in to finishing Boss.

@nitocris83 @strumslinger @terramak

PS: Thank you for FIXING the explosion crates issue in Mt. Hotenow as you committed to. I'm sure many will greatly appreciate that.

Mod edit: Removed all-caps from subject title.

strathkin

My elves will remain faithful and pray ever day to Corellite, in hopes they soon, be adventuring without interruption soon.

I even downloaded the latest NVidia drivers hoping that might fix the problem (Driver's released just in June 2017) to no avail.

callumf

I still get the Out Of Memory Whilst Creating a Vertex index crash or something like that.

strathkin

Well this problem is entirely new for me since about June 22nd or so and never once ever had game client freeze like it does sometimes now. Part of that message also states it was while creating a index buffer which is very similar to 'your statement' as well.

Also I notice this issue doesn't occur in Star Trek Online and one would think they are using similar or very similar Direct3D implementation for DirectX 11. So I wonder why STO does not have this problem with game client freezing yet Neverwinter does?

Maybe something the DEVS could reach out for if this has even gotten their attention yet?

My Elves LONG for the days where this Error disapears and pray daily that Corellite will grant them their wish.

callumf

strathkin said:

Well this problem is entirely new for me since about June 22nd or so and never once ever had game client freeze like it does sometimes now. Part of that message also states it was while creating a index buffer which is very similar to 'your statement' as well.

Also I notice this issue doesn't occur in Star Trek Online and one would think they are using similar or very similar Direct3D implementation for DirectX 11. So I wonder why STO does not have this problem with game client freezing yet Neverwinter does?

Maybe something the DEVS could reach out for if this has even gotten their attention yet?

My Elves LONG for the days where this Error disapears and pray daily that Corellite will grant them their wish.

The original patch was back in May I think? It seems so long ago now. And there were a lot of us caught out by it and it took a couple of months to get the "fix" sorted - theres a thread here somewhere titled Fatal Crash which has details on it.

Even now for me Lonelywood is unplayable and the game takes about 5 minutes to load - @strathkin do you have a long game loading time?

strathkin

Your problem may then be slightly different than mine although I suspect they are related... I suspect them trying to FIX your issue has since introduced a similar issue for me and others. Makes you wonder what they introduced or changed when your problem was introduced and why they can't go back to the Direct3D support when the issue existed for nobody.

My issue however seems to only introduce itself since the Patch June 22nd after a likely possibly attempt to resolve the still lingering issue your having which has now instead expanded the issue to others...

Yes I even updated to the latest NVidia Driver's Published in June of 2017. I did that early July and that has not even helped resolved the issue...

Something now causes the Direct3D to become unresponsive while creating index buffers. I could be in the middle of a fight with many players or even in a social zone standing doing very little of anything but chatting to a few friends. The GAME CLIENT just freezes and chat messages stop flowing too so it's a total hang which reduces the CPU Load down from about 13% CPU utilization to Interesting to note that my game client in Star Trek Online does not freeze up despite you'd THINK they are both using the same Direct X11 support. Both Cryptic teams seemed to face different issues but you'd think or hope they'd reach out to attempt to resolve this issue causing the lockup quickly.

My Elves are continuously PRAYING every day to Corellite hoping normal game operation resumes...

callumf

Indeed.

So does your game load quickly then or take five minutes plus?

time2011

callumf#9018 said:

I still get the Out Of Memory Whilst Creating a Vertex index crash or something like that.

same here atleast three times a day it crashes me that way and it doesnt even matter what i'm doing, i even found being logged is enough reason to crash me. feels like punishment for trying to enjoy the game. now because of this nonsense i have to open a second launcher in case it crashes me

strathkin

callumf#9018 said:

Indeed.

So does your game load quickly then or take five minutes plus?

No I don't seem to have any issues with my game taking longer to load. I'm actually a Bug Hunter on the Star Trek Online Community Team, so all I can suggest is make sure when the client load's:

Select OPTIONS and make sure you don't have On Demand Patching Enabled that will make sure your game client is fully patched. You may also want to check Force Verify to ensure the client validates all games files are valid and current to help rule out any other unexpected behavior.

As for the the issue of Game Client Freezing up since June 22nd 2017 sometimes I can on rare occasion play for 2-3 hours and not have it happen once; other times it can happen 4-7 times within just a few short hours...

time2011 said:

callumf#9018 said:

I still get the Out Of Memory Whilst Creating a Vertex index crash or something like that.

same here atleast three times a day it crashes me that way and it doesnt even matter what i'm doing, i even found being logged is enough reason to crash me. feels like punishment for trying to enjoy the game. now because of this nonsense i have to open a second launcher in case it crashes me

Yes that has been my experience as well. It does not really matter if I'm in a heavy fight with many other players like 10-20 fighting of a major HE, cause it's just as likely to happen (Game Client Freeze) while I'm in a social zone standing still not even moving except chatting to a few friends. Or perhaps scanning the auction or even setting my professions...

My Elves continue to pray daily to Corellite that someone in the Halls of Justice takes up our plea to resource someone from Cryptic to find and resolve this issue.

iandarksword

Just today (7-16-17) I've experienced both the Fatal Error crash and several client freezes for the first time. I haven't received the Fatal Error since updating my graphics drivers, at least so far today. Windows 10 has come up with : "Gameclient.exe has crashed searching for a solution" twice in a two hour span. Everything loads when re-logging, but the crash happens at random, often low cost tasks like chatting or just riding from point to point in a zone.
Update: 3rd Gameclient.exe crash playtesting in the Foundry editor.

strathkin

Yea I know it seems to happen often at times when even little to not much is going on. I had it crash a few times on Saturday, but then on Sunday I either got really lucky as it didn't crash or freeze once? I had even been playing for close to 7-8 hours as our guild was celebrating our 3rd Anniversary this weekend so I was totally shocked what changed on Sunday.

I can only hope they are close to resolving this issue for everyone soon. My Elves pray daily to Corellite that he will rid them of this world ending interruption very soon.

I also had updated my drivers with Nvidia released in late June of 2017 but noticed that didn't help either. Yet my problems only started around June 22nd 2017 following that Thursday's patch and first saw the issue I believe on the 23rd or the Friday. I'm wondering if they may need to make specific tweaks based on the video card or drivers being used by different players?

Prior to June 22nd in 3+ years of playing I've never once experienced this problem prior to this and I also don't currently experience this freeze or hang in Star Trek Online either.

nitocris83

I'll poke the appropriate people about this and see if there's any updates I can provide.

time2011

i hope so because this game used to be the thing that calms me down after a rough day but now it literally causes my day to get worse. i used to have so much fun but then you guys release mod 11b and all day everyday crash crash crash that i stopped bothering with doing dungeons altogether maybe i can do just one if i'm lucky. honestly if by the next mod it stil has no kind of solution i'm just done with the game i like it but idk if i can really tolerate this any longer

callumf

time2011 said:

i hope so because this game used to be the thing that calms me down after a rough day but now it literally causes my day to get worse. i used to have so much fun but then you guys release mod 11b and all day everyday crash crash crash that i stopped bothering with doing dungeons altogether maybe i can do just one if i'm lucky. honestly if by the next mod it stil has no kind of solution i'm just done with the game i like it but idk if i can really tolerate this any longer

Indeed. I cant run any content that requires stability as its a real annoyance to spend 10 minutes on ToDG to get a game freeze then a five minute login to find your back in PE. I missed a couple of dailies for the first time in a year last night and it didn't bother me that much at all. My interest is waining and this game used to be like coming home to a good book or good for relaxation. Its now even more of a lottery just hoping you can get some content finished without a screen freeze

strathkin

nitocris83 said:

I'll poke the appropriate people about this and see if there's any updates I can provide.

That would be nice. My elves will greatly appreciate and thank you! They pray daily to Corellite the issue is resolved. soon.

Often I see this error many times each day since June 22nd patch, but haven't recently seen since Saturday that is up until tonight (Tuesday) at about 9:35pm pacific time. It yet again it surfaced just prior to a Maurader's event. Sometimes it happens in dungeon's but often occurs when their is little to no fighting even going on, as others have said it can often even be a social zone when your doing little to nothing but chatting to friends.

I've never seen this issue prior to June 22nd patch in 3+ years of Neverwinter. I also downloaded the very latest Nvidia drivers from late June 2017 and that didn't help correct the issue.

time2011

oh i hope for the mod the fixes to our crash will be resolved because it would be the absolute worst to have this issue and never be able to enjoy the new release because of chronic crashes cause i literally cannot picture how this can get any worse than it is right now.

newnickunregistered

Similar problem here, the client occasionally freezes then crashes with the following error message - Direct3D driver error. DXGI ERROR DEVICE REMOVED, today it added at the end "while creating vertex buffer", but I'm kinda sure this part varies. I was trying to take something out of the bank while in the guild stronghold (so no heavy graphics load involved), it occured several times though with heavy load situations too (in Tiamat and in a crowded HE run in SOMI, etc.).

time2011

newnickunregistered said:

Similar problem here, the client occasionally freezes then crashes with the following error message - Direct3D driver error. DXGI ERROR DEVICE REMOVED, today it added at the end "while creating vertex buffer", but I'm kinda sure this part varies. I was trying to take something out of the bank while in the guild stronghold (so no heavy graphics load involved), it occured several times though with heavy load situations too (in Tiamat and in a crowded HE run in SOMI, etc.).

it doesnt make the slightest diff what i do, i have latest drivers of 6/2017 for nvidea thought it might help, nope. when it crashes me it always out of memory while creating vertex buff or creating texture. i'll crash for any reason no matter what i do. so until it gets fixed or IF it ever does i have to open second launcher once i'm logged in so i can enter back in without waiting for it to load.

callumf

Yup indeed. I can run five digsite no issue. The after wading through a load of minutes of Tiamat I crash just before we finish off the heads. Great.

Ahh well. At least by tomorrow I will never have to go to SKT areas again! [Last boon will be complete!]

nitocris83

The core tech team is working closely with Nvidia on this to figure out what may be causing this issue. So far, all our investigation hasn't yielded us the necessary information but we're still gathering data in hopes of identifying cause and then solution.

time2011

well i was wrong when i said this couldn't get any worse, the funny thing about all this is before you guys released mod 11b 5/2/17 i never once had this issue not once but w/e it is you guys did for that mod its been causing me relentless crashes and even now this mod 12 actually somehow made it worse! instead for it to instantly shut me out it freezes my screen then kicks me out and when i try to come back like in places like castle never final boss fight it forces me to watch the cutscene and will not allow me to skip it so i'm completely vulnerable to anything. few days ago i tried something a friend recommended to increase the performance of pc if this is really on me, didn't work at all, i've literally exhausted every possible solution i can think of and hope it works but nothing.
i get you guys are working on this but come on 3months! who knows how much longer i'll tolerate this HAMSTER for much longer. it's always something with this game. if it's not the crashing it's the screen freezing at random if it's not that it's the disconnects if it's not that it's server not responding. one thing after the other.

neverwinter used to be fun and relaxing now it's the exact opposite, didn't think a game would actually cause me this much anger that i have to log off and hope the next day will be better.

kreight1

I don't know if it's related but I had a few crashes too since last update whihc wasn't the case before. It looks to me that overpowering reset settings to default prevents the crash from happening. I log in, reset gameplay settings to default and the crash doesnt happen. Or so it seems.

strathkin

Yea I admit it still is occurring... but thankfully a little less frequent that it was at first (June 22nd) after the Mod 12 patch; however, I can still run into it one or maybe two times when playing. In the past though I could get it as often as 3-4 times over a few short hours, it's happening a 'little' less frequently but still very inconvenient.

Hopefully it is identified and fully corrected soon. Thank You for the update @nitocris83 - it good to know DEV are working with Nvidia to try to resolve.

callumf

Im still crashing - with the Vertex erroe, OUT of Memory disconnect thing. I also think [anecdotally] that the other players who suffered from this issue have probably left and gone elsewhere. Its been three months. My game load time is more than five, yes FIVE, minutes. SO when I crash I cant get back to where I was in ToDG, Dungeons etc. So I run basic content for 15 minutes then wait for the crash. There is a memory leak somewhere, somehow form what I can tell and from what others have said. ANyhow. Now that Chult is here its virtually impossible to play die to the lag, disconnects, screen freezes, and ridiculously tight monster spawn locations.

time2011

ok so it wasnt enough that the game crashes freezes me then crashes me multiple times in a single day but now crashes my whole computer?! i had to unplug my computer to make it turn off because it froze everything, i got kicked out of a dungeon because i couldnt get back, no this is not possible i thought it was bad but this is freaking worse than bad. now i'm afraid to do a dungeon after seeing this HAMSTER happen today. i literally updated my drivers to the absolute latest, updated everything and it still doesnt make a tiny difference. i honestly wish they never released mod 11 because i was playing just fine no issues no problems at all.

strathkin

I saw some posts in XBOX forums having game client crash shortly after PC started to see it. I also don't think it has anything to do with the driver's cause I downloaded the latest early July dated mid June shortly after the problem started back on June 22nd 2017 patch. It did not correct the issue.

Oddly enough it DOES NOT seem to effect Star Trek Online, which implements similar Direct3D support. I wonder what changed around June 22nd as it was the day or so following that patch I first saw this.

Microsoft suggests the following explanation and I don't know if they've also extended their working team with Nvidia to include Microsoft as this also seems to effect some XBOX users as well or could perhaps shed some light on their explantion.

Reason:
DXGI_ERROR_DEVICE_HUNG
0x887a0006

Source: https://msdn.microsoft.com/en-us/library/windows/desktop/bb509553(v=vs.85).aspx
--Copy & paste full URL into your browser.

The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed.

@nitocris83

strathkin

I had previously installed 375.70 or 375.95 drivers from Oct/Nov 2016 which had worked fine up until the June 22nd update. That's when I started to see the crash. Then in early July I installed 384.76 and the issue did not seem to go away.

But somehow either by fluke or Devine Intervention I ended up installing 376.53 and in the last 2-3 days the game client has not crashed one time.

@nitocris83

strathkin

Well It's worked with NO freezes from Monday right up until today Sat (until Neverwinter during launch downloaded a tiny mini patch on Saturday of all things) then it's occurred again once on me today.

time2011

your lucky, it doesnt matter what i try it still crashes me, i miss things the way they were before mod 11b got released never a problem till after that date its nonstop crash no matter what

nitocris83

Hey everyone! I haven't received any specific updates from our core cryptic engineering team on this issue but I know they continue to work on them.

callumf

Just an update - from my perspective its still pretty bad crash wise.

But from testing it *seems* that some areas are worse than others - for example the Jungles of Chult and Lonelywood are virtually unplayable IF I am facing the trees i.e. the graphics processor has lots more work to do. For example, if I am running back towards Port Naryzu then my game play increses in quality dramatically, if I am approaching the jungle frame rate drops through the floor. Same in Lonelywood. And I used to run BHEs in Lonelywood all the time before 11b was released.